Central Reservation System

Cutting-edge hotel reservation software that keeps all the vital information about your hotel together in one place.

The importance of CRS

Central reservation system (CRS) is indispensable software for hotels and every fast-developing accommodation facility, aimed at maximal customer engagement and reservation management in a single system. By automatizing a large portion of tasks, you make the best use of available work resources, time, and budget. Moreover, the real picture of the marketing situation in the hotel enables you to expose fallacies and develop new sales policies. Not to mention the fact that keeping in step with the times (which means using new-generation programs) is a necessary condition for hoteliers who want their business to grow.

Benefits of HotelFriend CRS


  • Economy of time, money and resources
  • Effective communication with guests & staff
  • Realization of the hotel’s full potential


  • Free mobile app on App Store & Play Market
  • Significant online presence
  • New marketing strategies

Revenue Flow

  • More bookings
  • New ways of selling services
  • Improved guest experience & loyalty

How it works with HotelFriend


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Channel Manager

Channel Manager

Increases bookings and accelerates online presence.

Firstly, it connects to the PMS and automatically distributes relevant information on room inventory and rates to an unlimited number of booking websites and OTAs in real time.

Secondly, it continuously updates this data across online distribution channels almost instantly.

Booking Button

Booking Button

Makes the booking process on your own website fast and easy, which will turn the visits of even the most demanding customers into direct bookings.

It’s a neatly designed button on your hotel’s homepage, encouraging your future guests to not only make a reservation but order various services to boot.

A couple of clicks will do the job.

Concierge App

Concierge App

An innovative offer for hoteliers and their guests, matching the challenges of the new hospitality era.

With this app, every hotel manager is able to boost the service rate and quality by digitalizing the provision of services.

Your property’s full potential will be plainly visible right on the smartphone screens of the customers.

Deal Manager

Deal Manager

Brings the upselling of services to a new level.

Our platform affords ground for creating your own package deals or vouchers with the assistance of our experts.

All you have to do is handpick a few services and combine them with an overnight stay, then set an attractive price to sell on our Marketplace or even directly on the hotel’s website. With such an innovative and client-friendly approach your hotel will surely be on everybody’s lips.

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More features

Housekeeping Employees Management Accounting & Invoicing Notifications Direct Chat
Booking Engine Booking Offer Hotel Info Management Hotel Dashboard Multiple Property Support
Analytics & Reporting Daily Reports Reservation Form (Fast Check-In) Voucher Extranet Portfolio

We cooperate with



from €99

per month

  • Channel Manager
  • Booking Button
  • Concierge App
  • Deal Manager
  • +more
  • Reservation Form (Fast Check-In)
  • Daily Reports
  • Employees Management
  • Web Hotel info

Central Reservation System covers hoteliers’ major problems, from check-in and -out of guests to the realization of the hotel’s untapped capacity by bringing essential processes across channels and platforms.

Just leave a request, and our sales team will get back to you shortly. We will choose a solution to fit both your short- and long-term goals.