The one solution to manage your hotel operations
Whether you are an independent hotel or the world’s leading hospitality group across multiple locations, HotelFriend will deliver top-notch profitable solutions and provide massive opportunities that meet your unique business needs.
HotelFriend: All-in-One Property Management Platform
Business Process Improvement 
Guest Satisfaction Measurement 
Revenue Management 
Performance Optimization 
Property Management Software
An all-in-one cloud platform designed to streamline your daily tasks. Automate key hotel operations, boost revenue and grow your business with one platform. Suitable for properties of all sizes, worldwide.
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Booking Engine 
A built-in booking module allows your guests to make quick reservations online or via their mobile devices. Sell your rooms directly from your own website without any commissions.
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Channel Manager Advertise your property across leading OTAs with the Channel Manager. It provides real-time insight into prices and inventory and ensures your hotel info on Booking or Expedia is in sync. Establish a strong online presence to grow your client base instantly.
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Point of Sale Accept payments both online and in cash in your hotel restaurant through POS integrations. With tools such as split payments and customer management, you can increase your efficiency by 40%.
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Housekeeping Management Take charge of your department operations like never before. Unlock the potential of agile task management and elevate the service quality of your hotel with a single, user-friendly platform.
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Mobile Concierge App
Mobile Concierge App is built for hoteliers who create a smarter experience for their guests and maximize revenues. Tap into the unprecedented convenience of instant order placement, secure payments, and more in an elegant solution.
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Hotel Guestbook Organize all the information about your property in one place. Provide guests with a simple way to find a room service menu, location details, or other key info about the hotel.
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Digital Room Key Give your guests a pair of digital keys to access their room with a smartphone. All they need to do is move their device closer to smart lock and enjoy the hassle-free check-in.
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Order Management 
Provide immediate access to all on-site amenities, from restaurant to SPA, and instantly accept mobile orders. Boost your profits further with enticing upsells.
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Guest Communication We’ve made it possible for your guests to contact you directly with any questions or concerns. Keep in touch with them thanks to the advanced online messaging feature.
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Hotel Revenue Management
A set of software solutions to control and optimize your revenue stream. Take charge of your hotel's pricing plans and sales restrictions with a centralized system. Find any transaction in an instant and keep track of crucial metrics, including Occupancy, RevPar, and ADR.
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Room Rates Easily create and adjust various room rates to optimize your hotel's strategy. Modify prices according to different room types, meal plans, seasons, and weekdays, across all booking channels.
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Virtual Rates Elevate your revenue management strategy by customizing your existing room rates with discounts or markups. Set as many conditions as you need and boost the average length of a guest’s stay.
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Season Price Management Gain the ability to set rates that align with seasonal demand fluctuations, ensuring you capture the full revenue potential of your hotel. Adjust prices based on high-demand periods and adapt to low-demand periods to attract more guests.
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Cash Book Quickly record cash receipts and avoid the hassle of managing multiple Excel spreadsheets. Tap into seamless financial management and stay on top of your hotel's financial health.
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Hotel Performance Optimization
Easily plan and organize your workload with a comprehensive hotel dashboard. From check-ins to occupancy figures and from housekeeping to main KPIs, manage every aspect of your hotel’s performance in one place.
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Integrated Payments Tap into the power of seamless transactions with our integrated payments solution. Experience hassle-free and efficient payment processing as we consolidate all your transactions into one secure platform.
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AI Assistant Discover the power of HotelFriend AI Assistant—a digital companion with a human touch. Let our advanced chatbot analyze client requests, provide intelligent replies, and improve your hotel's workflow.
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API Integration Easily connect your favorite tools and discover a world of possibilities with our API integrations. Enable seamless data exchange and open up new possibilities for your business.
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12 minutes saved per check-in
64% increase of average RevPAG
100% automated payments
40% increase in direct bookings
Maximize your potential with HotelFriend
A comprehensive, preconfigured, and ready for immediate use cloud-based PMS to seamlessly manage all types of properties. Scalable system provided by a single developer to support hoteliers in their day-to-day processes. Just select the package you'd like to go with and get the most out of its strengths.
A free IT consultation to enhance your business operations
Custom software development for tailored workflow
Third-party API integration options
Exceptional product support
The intuitive and simple design ensures maximum efficiency for your team. However, we do offer employee training if needed.
OUR CLIENTS
Managing 30 000+ rooms globally
How it works
Stay focused on your core tasks by automating the parts of the business. Our solutions cut the majority of your work at each stage of the guest journey.
Property Management
Coordinate the work of the front desk and back office with ease. Manage communications, guest info, availability, sales, planning, and more in one interface. The integrity of all processes guarantees quality service and increased levels of retention as a result.
Manage all hotel operations in a centralized way
Automate manual tasks, save time, and reduce errors
Streamline communication between hotel staff
Access real-time reports on occupancy and revenue
Integrate with other hotel systems for a seamless experience
Provide tailored guest services
About HotelFriend In Numbers
Since our establishment in 2016 in Germany, HotelFriend has been dedicated to crafting high-quality software that empowers travel and hospitality companies to achieve remarkable growth. Our reach spans 500+ clients worldwide, ranging from luxurious hotels to vibrant restaurants, serene wellness facilities, and magnificent cruise ships.
Up to 6 days
Setup Time
1-5 min
Support Response Time
70+
Developers That Solve All Your Requests
Data protection made in Germany
ISO Сertified
One of our goals is to adhere to global standards of quality assurance, manufacturing, and business.
SSL/TLS Encryption
The communication is exclusively HTTPS encrypted.
(2FA) for logins
We prioritize security by implementing two-factor authentication. This ensures that our clients' data and operations are safeguarded with an extra layer of protection.
Continuous External Review
We are striving to ensure permanent and objective data protection for our customers, and that is why HotelFriend regularly goes through an independent data protection audit.
HotelFriend Reviews
Read just some of the success stories from our customers to find out why so many companies choose us:
Ready to get started?
Find out how we empowered hotels worldwide to unleash their full potential.