HotelFriend AI: Your Digital Assistant with a Human Touch

Type it, and it’s done. HotelFriend AI chatbot handles tasks like creating bookings, answering FAQs, or extending guest stays directly in your PMS and Booking Engine – cutting workload up to 90%.

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HotelFriend AI: Your Digital Assistant with a Human Touch

Be at the Forefront of AI Revolution in Hospitality

Built into your PMS, HotelFriend AI works like a co-worker who takes care of routine tasks the moment you ask.

Your hotel’s digital assistant with a human touch

A digital operator that gets work done for you

Meet the AI Assistant built right into HotelFriend PMS. Instead of clicking through multiple menus, type a phrase like “make a booking” into chatbot and watch the system handle it for you. The chatbot executes tasks in real time, whether it’s creating a reservation, a housekeeping task, or adjusting availability, and every action is visible.

Quick suggestions that hit the mark

Get real-time, context-aware suggestions for live conversations with guests. HotelFriend AI is an advanced chatbot that analyzes client requests and generates intelligent replies, which you can review and customize before sending. The GPT-4 technology learns and adapts to new information over time. This means personalized responses, tailored to your guests' needs and preferences.

Automated first reply for busy times

Never miss an opportunity to engage with your clients, even during peak times. When a new inquiry arrives, your smart assistant generates a first reply. Clients are informed that it's an AI-generated response and can request further assistance if needed. HotelFriend AI helps you deliver prompt service, leaving a positive impression from the very first interaction.

Streamlined repetitive content writing

Short on time to write numerous room and service descriptions? Let us streamline your content generation process. The intelligent assistant generates enticing descriptions of the hotel’s services, room types, and special offers. Save time and energy while ensuring that your content reflects the unique charm of your hotel.

Perfect emails at your fingertips

When time is scarce and composing a new e-mail feels overwhelming, we have got you covered. You provide a few simple prompts, and HotelFriend AI composes polished emails, allowing you to maintain effective communication with clients, partners, or suppliers. Spend fewer resources on tedious writing and more on growing your business.

Instant translations for global reach

Unleash the full potential of the HotelFriend AI with fast and accurate translations. With just a click of a button, you can seamlessly translate room descriptions, emails, or any other valuable content into 50 languages. Expand your hotel's capability to cater to international guests, all within the interface of a HotelFriend PMS.

AI chatbot on your Booking Engine

Let guests manage bookings, request services, or explore local recommendations – all through AI-powered chatbot.

Chat-based reservation management

Let your guests check details, extend their stay, upgrade rooms, or cancel a reservation with a single message, 24/7. Get fewer front desk calls, fewer mistakes, and more happier guests who feel in control.

Share hotel info in seconds

Travelers often need quick details like directions, Wi-Fi codes, or parking instructions. Instead of calling your front desk, they can get the answer at the exact moment they need it.

Turn in-stay requests into actions

In-stay requests often slow down operations – extra towels or a room cleaning need to be passed to the right department. With the AI Assistant, users ask once, and the request is automatically sent to the correct team through HotelFriend PMS.

Assist group and corporate stays

Business travelers and groups often face complicated planning. The AI chatbot makes it easier to reserve rooms in bulk, book meeting spaces, or arrange catering in one conversation.

Instant answers to guest questions

No more waiting for replies or digging through hotel pages. The AI Assistant delivers answers to common questions, like pet policies, breakfast options, or parking, right away.

Provide the local guide your guests love

The chat doesn’t stop at property details. It can suggest guidance on local attractions, events, and tours. Add in practical tips, like nearby transport options or live weather updates, and your guests always know what to do and how to get there.

Upsell wellness and service bookings

Your facilities are more profitable when they’re easy to book. Let guests reserve spa treatments, gym sessions, or event tickets by simply prompting in a chat. Capture more revenue from extras at the early stages of guest journey.

Add a personal touch

Imagine an assistant that speaks your guest’s language, suggests upgrades they’ll actually want, and reminds them about check-in times or shuttle departures. Deliver a truly personalized experience that boosts upsells, loyalty, and reviews.

Benefits of the HotelFriend Assistant

Native integration for seamless workflow

Access AI assistance directly from the system interface, ensuring a smooth workflow of the chatbot and fast response times.

Customized and trained for your hotel

Enhance guest experiences with our language model trained on your hotel's live conversations, providing a deep understanding of your business and customers.

Minimized operational costs

Watch your operational costs shrink as repetitive tasks become a thing of the past thanks to automated content generation and translations.

Supercharged efficiency for business

Empower your team to handle high guest volumes effortlessly, while exceeding service standards and leaving a lasting impression on your valued guests.

Let HotelFriend Do the Talking While You Focus on What Matters Most

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