Hotel Management and Hospitality IT Consulting

Cost-effective technological transformation of your property

Get the best financial and reputation results quickly with HotelFriend professional hospitality consulting. IT advisory for any type of property - from a small inn to a hotel group - on any stage of business development. Kick-start your business operations with state-of-the-art technology, revamp outdated IT infrastructure, and eliminate any software-related problems that slow down your growth.

Building a 360° software strategy

Software is not the core competence of a hotel. However, hiring IT specialists to perform the automation of processes and create an environment for effective management, marketing or sales is too expensive and often unnecessary. There are many solutions on the market, and we will find the ones that work best for your property. From building a 360° software strategy to its implementation and further support - considerable progress is guaranteed with our knowledge and passion for perfection. HotelFriend main areas of expertise:

Performance assessment. Does your current software toolkit work towards achieving your goals? What are the technology gaps that disrupt your workflow? Our advisors will find out what improvements your IT structure requires to ensure a competitive advantage.

All-systems optimization. PMS, CRM, RMS - there should be no roadblocks on the way to high revenue, stress-free employees and happy guests. Modifying your old systems or replacing them with something new and progressive - the decision is always based on your business goals.

Software Integration. There are hundreds of external hospitality apps and systems, and some of them can create additional value for your business. HotelFriend experts will help with smooth and seamless integration.

IT security. Your data are valuable, and we will help to detect vulnerabilities, protect from viruses and threats, prevent card fraud, etc.

Guide you all the way up to success

Analysis. What are your pain points? We offer a fresh perspective based on years of experience of working with international hoteliers. A little tweak or a major change - we know what you need to thrive.

Planning. A good business strategy is about increasing profitability and making clients more satisfied to come back. We will plan every step of your hotels digital transformation meticulously so that these two cornerstones are never in conflict.

Implementation. HotelFriend team will support you on every step of your digital transformation. We are interested in establishing long-term relations with our clients and strive to be a bridge between the world of cutting-edge technologies, such as cloud services, the Internet of things, blockchain,etc., and hoteliers for many years to come.

Every problem has a solution. Leverage the latest technology, be always on-trend and get measurable results with HotelFriend. Our consultants are ready to guide you all the way up to success.

15 Products for Hotels

Our subsidiary, the HotelFriend Service GmbH with locations in Leipzig and Berlin, specializes in the distribution of software for the hospitality industry. It offers more than a dozen operational products for hoteliers on a platform developed by 1 company.

HotelFriend AG provides more than 10 ready-to-use products for Hoteliers on one platform developed by the same company. Our system is designed with no APIs and comprises all products a Hotelier needs in each stage of Hotel Development. It is unique to have no APIs between the products, no hidden costs for updates and support issues. A seamless process - simple and powerful.

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Marketplace (Web engine)

The guests can book their accommodation, special deals and even hotel services through our website HotelFriend.com or our free HotelFriend App. Our partner hotels are presented here on their individual SEO optimized pages.

Rooms
Services
Vouchers
Deals - Arrangements
Special offers
Tours

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Guest Service App

Our HotelFriend App transforms during your hotel stay into your personal Mobile Concierge.

Every guest has an opportunity to spontaneously access any hotel service and to order any temporary deal. Just with one click your order will be transferred through our system directly to the relevant department. The guests’ wishes and orders can be processed as soon as possible.