Optimize cleaning process - Save time - Increase efficiency

Hotel Housekeeping System

View and control the department operations in real-time, streamline the performance of the cleaning staff, and improve service quality in your hotel, apartments, or B&Bs.

Handle all operations effectively and in time

Get more positive reviews on cleanliness with all the required procedures in place

Make consolidated assignments so that each housekeeper knows their tasks and duties

Embrace housekeeping module from day#1 as it perfectly works in conjunction with the PMS

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Hotel Housekeeping Software
guests’ expectations
guests’ expectations

Meeting your guests’ expectations

The majority* of leisure travelers consider cleanliness as a very important factor when choosing a hotel for their trip.

Meeting the expectations of your guests has never been easier with the Hotel Housekeeping Software. This is a fast, simple, and affordable solution to streamline all day-to-day cleaning routine and keep your staff organized.

Enhance task management and guest experience with one platform. Show your guests your efficiency, professionalism, and commitment to cleanliness.

* According to Statista

how it works

That’s how it works

The Housekeeping System helps your team to do more with less. A complete overview of room statuses and priorities gives you a full picture of all accommodation and food service activities.

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An overview of room statuses and priorities

A solid grasp of everything that needs fixing

Real-time performance tracking and management

Out-of-service function

Housekeepers' workload overview

A staff member marks the room as “Clean” – and you will see the change of status in the Front Desk, in real-time. Need to sort out rooms by priority in cleaning? Want to have a good grasp on what needs fixing in “Out-of-service” rooms?

Our software will help you to make sure that all rooms are cleaned and maintained properly – and just in time.

team’s performance icon

Track your team’s performance in real-time

Your cleaning staff can view their daily workload and mark tasks as complete in one click. The status of the room will instantly change both in the system and in the Front Desk. You will know when a room is ready for check-in.

hotel team’s performance
status of each room
status of each room icon

View the status of each room

The system shows you which rooms are “Clean”, “Dirty”, or “Out-of-order”. All assigned housekeepers, including maids and quality controllers, can access the list of rooms within their responsibility and change room status right from their desktop.

clear workload overview icon

Get a clear workload overview

Sort out rooms by name, floor, or cleaning priority to gain insight into the current workload. You can also choose several rooms, change their priority, and assign a chambermaid for them.

clear workload overview

Want to get ahead? Leverage our expertise to automate accommodation and food service activities

Create the space for timely, effective, and professional housekeeping management

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Room “Out-of-order” status
all repairs in time icon

Do all repairs in time

Housekeepers are usually the first to spot any maintenance issues. With our system, they can set the “Out-of-order” status to the room and provide details on whatever needs to be fixed before the guest’s arrival.

Organize shifts icon

Organize shifts in a smart way

Make shift planning easier with convenient daily lists. The Reports module enables you to generate a schedule for each of the staff members in a form of a printable PDF file. Print it out or keep it digital – both options are available.

Organize shifts

What you get

Efficient task management

Efficient task management

The workflow of every housekeeper can be viewed on the cleaning schedule so that there is no risk of losing any tasks during the shift change.

Front Desk synchronization

Front Desk synchronization

As the Housekeeping module is instantly synchronized with Front Desk, the front desk employees can instantly see which rooms are ready for the check-in.

Time-management tools

Time-management tools

All the changes are saved as log records, so it is easy to track when the cleaning of each room was done, and how much time it took.

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Tariq Hotel Boutique (Cusco, Peru)
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Customer about the product

The housekeeping system perfectly suits our needs. Now we can manage our personnel more efficiently and avoid losing tasks when shifts change. It made communication easier and faster as we cut out the phone calls between Front Desk and housekeepers. The support team is always here to help. Great job!

Tariq Hotel Boutique (Cusco, Peru)

Success Stories

HotelFirend logo

HotelFriend AG

HotelFriend is a global IT company and provider of business software with offices across Europe.

The company specializes in R & D in the travel and hospitality sectors, cloud computing, e-commerce, CRM, ERP, and the development of mobile and desktop apps.

Berlin
headquarters
60+
products
450.000+
development hours
40+
countries
18+
departments
50+
employees
11
nationalities
250+
network of partners

Fair Pricing

HotelFriend F.A.Q.

HotelFriend F.A.Q.

Do you provide support?
Yes. If you have any questions or problems, you can always contact our support team via live chat or email at support@hotelfriend.com. Our employees will be happy to help you. Basic support is included in any package. Applications are processed within 24 hours on weekdays. To get weekend support, you can purchase a 24/7 support package.
Do you provide training?
Yes. To sign up for training, you need to follow the link and select the most convenient training time in the calendar.
How do I switch from my old system to HotelFriend?
You can export data from the current system and import it into the system, configure the necessary settings with the help of HotelFrind employees.
What about HotelFriend's compliance with Germany's GoBD regulation?
Yes. There are many inexpensive products on the market that promise their customers to simplify hotel and restaurant management. When choosing the right system among all these options, you should make sure that it is the principles for electronic accounting (GoBD) compliant. Here is how to do it.
Does HotelFriend integrate with other systems?
Yes, there are a number of systems with which HotelFriend supports integration. Also, HotelFriend staff helps to integrate and configure everything correctly. You just need to provide the necessary information.
How do I synchronize my OTA systems with HotelFriend?
If your tariff plan includes the Channel Manager module, contact your account manager or write to Support. HotelFriend staff will help you synchronize and, prior to it, check if your account is prepared for the synchronization process.
Can I use the same tariff plan for several channels?
Yes, you can. When editing the Room Rate in the Source field, pull up the sources where you need to place this tariff plan. In case you need to display the tariff plan on any OTA system, you should select Channel Manager.
How can I accept payments and keep information in the system? Can I specify a deferred payment?
You can connect the Stripe payment system, as HotelFriend provides integration with it. Once you have connected the payment system, you can enter the guest's credit card information into the reservation card. Sure, by observing all security and confidentiality conditions, these cards will be tokenized. Besides, when receiving payment from a guest through the Stripe system, the information in the reservation card will be displayed automatically. You can also connect a POS terminal and add payments to the system as soon as you accept payment by credit card. If you accept payment in cash, you should add a payment to the system using the Add Payment function.
I am trying to add rooms, but the system notifies that the limit has been reached. What should I do?
This means that you have exceeded the limit of rooms indicated in the chosen product and tariff plan. Please contact Support, they will check the information and, upon your request, increase the limit of rooms.
How can I create a reservation for a company? Is it possible to automatically import the reservation list into the system?
To create a reservation for a company, you should enter the company data in the Guests module in the Company tab. Once you have saved the company data, you should move on to the booking method convenient for you. In the guest type, drag and drop the Company Guest and the company from the drop-down list. The reservation creation process is similar.
Do I need to set up a separate account for Booking Button?
No, you just need to select the sections that you want to place on your site and the color palette of the buttons that will suit the site style of the accommodation. After you copy the code generated by the system and install it on your website, the information will be transferred to the website from the HotelFriend system. The Booking Engine module provides step-by-step instructions.
Does HotelFriend provide limited system access based on employee position?
Yes, Hotelfriend provides the ability to create limited access for employees. For example, you like the Housekeeping module, but you do not want to provide full access to the system to your housekeepers. The accommodation administrator can create access for employees of the housekeeper positions. In this case, housekeepers will have access only to the housekeeping Maintenance module. Similarly, other departments can create limited access for employees.

HotelFriend Features

Hotel Management

Front-Desk

Department Management

Employee Management

Room Management

Hotel Dashboard

Housekeeping

Maintenance Management

Mobile Hotel Live Chat

Operations Outsourcing

Task Management

Finance & Payment

Accounting and Document

Payment Management

Reporting System

Booking Balance

Digital Cash Book

Revenue Management

Room Rates

Service Management

Guest Relations

Guest Management

Booking Request, Offer

Self Check-In

Guest Communications

Communication Automation

Digital Marketing

Hotel Website Development

Destination Management

Deal, Package Composer

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