Unify Cruise Ship Management and Guest Service in One Platform
Our cutting-edge solutions employ the latest technology to enhance the user's journey. Handle all core processes from cruise sales to check-in, reporting, and crew management in one place – not in a thousand Excel pages.
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Why HotelFriend Is Your Best Choice
How It Works On-Premises and in the Cloud
Streamlining Key Operations On Your Ship
Equip your vessels with our cutting-edge Ship Management System, built to work autonomously without an internet connection. Keep your crew delivering top-notch service at all times. Here’s how we optimize every key operation on board.
Ship Management System
Our system centrally handles everything from check-ins to reporting, guest services, and crew management.
Point of Sale
HotelFriend POS keeps track of your inventory in a bar or restaurant, tracks sales, and records transactions.
Payment Integration
An integrated payment system enables secure financial transactions and is compliant with GDPR and fiscal laws.
Mobile App
The App for on-board and off-board entertainment offers a platform for passengers to explore available tours, special offers, and shore activities.
Connecting Your Fleet to the Shore-Based Head Office
Stay in control, no matter where your ships are sailing. The cloud-based platform for the head office keeps your shore-based teams in sync with the ships. Get an instant, bird’s-eye view of everything happening at sea – from the number of cocktails served to the latest updates on tour activities.
Tour Planner
Design and save reusable templates for efficient planning across seasons and plan cruises for years ahead.
Automated port approvals
Automatically handle approval requests for river ports and locks, simplifying communication.
Budgeting and accounting
Calculate maintenance expenses, record spending, and simplify tasks such as invoicing and expense control for each tour.
Document management
Centralize document management for every ship in the cloud and access passenger and crew lists, deck plans, and compliance documents.
Ship audits
Manage ship certificates, and create or conduct audits with ease, ensuring operational excellence.
F&B management
Streamline food and beverage services with tour-based menu generation, creating recipes, templates, and menu cycles for efficient planning.
Experience the Future of Ship Management
Looking to upgrade your ship management? Get a customized solution to manage one vessel or the entire fleet.
- Manage cruises online & offline
- Integrated payment gateway
- Comprehensive management of financial transactions
- Top-notch cyber security
- Individual support
- Itineraries and destination planning
- Migrate fast & growy
- Custom approach
- Quick and efficient kiosk check-ins and check-outs
- Streamlined passenger tracking
Elevating Cruise Hospitality with Digital Solutions
Simplify ship management for your team
A user-friendly and intuitive interface with advanced features that streamline the Ship Management System, reducing the time and effort required. Whether you're a ship manager, crew member, or maintenance personnel, you can quickly adapt to the system and start leveraging its powerful functionalities right away.
Optimize on-board payment processing
Process cashless payments without an Internet connection. Integration with Papagena enables smooth checkout and detailed monitoring of all transactions. The P2PE technology guarantees protection from fraud or data breaches with the tokenization of credit card data.
Engage passengers with kiosk infotainment
Your passengers want to stay informed and entertained. Meet their needs in a simple and efficient way with on-board kiosks for ships. Keep them informed about all the details of the cruise, including destinations, deck plans, available amenities, and a menu of services they can order right away.
Serve outstanding F&B experiences
Provide impeccable service that makes every passenger feel pampered. Accept orders through KORONA POS or any other provider that suits you best. Stay up to date with the guest’s requests, process orders fast, and increase the average check in your restaurant, bar, or SPA.
Success stories
Köln-Düsseldorfer, River Cruise
Upgrading River Cruise and Event Management for Köln-Düsseldorfer with Cruise Suite
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