HOTELFRIEND PRICING

Choose your plan and start reaping the benefits today! Or, try it free and see the difference yourself

Free

Explore HotelFriend for 14 Days

We're confident in our services, but we want you to experience them firsthand. During the trial period, you'll have full access to our comprehensive suite of tools, from booking and front-desk management to housekeeping and guest communication.

Start free

OUR PACKAGES

Select from our three tailored subscriptions to find the one that best fits your needs

Pro

Enterprise

An ideal mix of advanced features, custom development, and top-tier customer service.

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Best choice

€69,00

month

Start

Get the essential tools and services to revamp your hotel operations, minus the complexity.

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Custom

from $100

month

Select

Choose what you need, calculate your requirements, and find the best Pricing Solution.

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What's included

Follow these simple steps to create you perfect Property Management System.

Basic Info
Distribution
Operations
Guest Experience
Internal Integrations
Payments
Individual Requests

The platform that helps you reach new milestones faster

40%
Increase

in bookings
within six months

240
Hours Annually

saved on manual tasks

88%
Increase

in data accuracy
with automation

Craft your own solution

Use our interactive package builder to assemble a property management system that's high-performance, cost-effective, and designed just for you.

Select exactly the plan you need

Versatile to fit any industry requirements

Access to over 200 ready-to-use integrations

Request custom feature development

Pick guest experience software and devices

Tailored pricing to suit your budget

Add premium support and training services

F.A.Q.

Frequently Asked Questions

What is HotelFriend?

HotelFriend is a software development company specializing in cloud solutions for the hospitality industry. Founded in Berlin in 2016, we provide intuitive, all-in-one property management software that enhances guest experiences and offers flexibility for hoteliers. With over 8 years of expertise, we serve hundreds of global clients.

What does HotelFriend do?

HotelFriend PMS offers a seamless cloud solution for hospitality management, covering property management, online booking, and revenue management. We also provide custom software and website development, white-label app solutions, and comprehensive project management.

Is there a free trial available?

Yes, HotelFriend offers a risk-free 14-day trial that allows you to test and familiarize yourself with our platform. This trial period lets you explore all core functionalities without requiring any financial commitment or credit card details.

What happens after the 14-day free trial?

Once your trial period concludes, you can select a subscription package that aligns with your hotel’s specific needs. You can choose from our Start, Select, or Enterprise packages, each crafted with different features and tools to support various scales of operations.

Do the packages come with customer support?

Yes, every HotelFriend package includes access to ticket-based customer support. Our team is readily available to assist within standard business hours. For businesses seeking personalized attention and custom solutions, the Enterprise package offers premium individual support and advanced custom development services.

Can I change my package after subscribing?

Certainly! HotelFriend understands that your business needs can change over time. Therefore, we allow you to upgrade or downgrade your subscription package whenever necessary, ensuring that your hotel can adapt flexibly as demands evolve.

How secure is the data stored on HotelFriend?

Data security is a top priority for HotelFriend. Our PMS is securely hosted on Amazon AWS servers in Germany. AWS provides a robust infrastructure with strong security features, including encryption for data both in transit and at rest. We conduct regular updates and security audits to keep your data safe and confidential, ensuring it remains protected from unauthorized access.

Can HotelFriend integrate with our existing systems?

Absolutely! HotelFriend offers over 120 integrations with CRSs, fiscalization solutions, payment gateways, and more to ensure flawless compatibility and full-fledged functionality for your hotel operations.

How can I decide which package is best for me?

We suggest starting with our complimentary 14-day trial to evaluate our platform’s capabilities. During this period, explore what works best for your operations. Our packages—Start, Select, and Enterprise—are designed to support different operational needs and budgetary considerations. Our sales team is also available for consultation to guide you in selecting the perfect plan.

What are the billing options available?

We offer flexible billing options with monthly or annual payment plans. Opting for annual payment provides an up to 90% discount for hotel setup services. You can easily manage your billing preferences through your account settings.

Do you offer training or onboarding assistance?

Yes, HotelFriend offers comprehensive add-on onboarding sessions to ensure a smooth transition to our platform. We also offer free training resources, including help center tutorials and webinars, designed to empower your team and maximize the software’s potential.

What industries does HotelFriend serve?

While primarily focused on hotels, our platform is versatile enough to accommodate a wide range of hospitality businesses, including luxury resorts, hotel chains, organizations, and cruise lines, ensuring tailored solutions for various operational challenges.

We serve hotel chains with multiple locations and organizations such as universities and stadium complexes that require centralized management.

Additionally, we offer specialized packages for cruise ships and support the F&B industry by enhancing restaurant and bar operations with POS and inventory tracking.