HOTELFRIEND SOLUTIONS

Hospitality Software Solutions for Properties and Enterprisess

Are you an owner or manager of a small family hotel or the world's leading hospitality group across multiple locations? HotelFriend provides custom solutions to maximize success and meet your specific business needs.

Large Hotel & Chain

Medium Hotel

Small & Boutique Hotel

B & B Apartment

Bar & Restaurant

For Large Hotels & Chains

Cutting-edge Enterprise Solution

With HotelFriends, you can get an overview of all your hotel operations just in a few clicks! And for the owner of hotel chains, it's a unique opportunity to access each property's Front Desk. You can easily manage and customize reservations, assign tasks, be aware of ongoing to-do's of your employees, and streamline purchases. Our analytics allows you to track and analyze sales to control the strengths and weaknesses of your business.

Maximize upselling opportunities for your hotel services and make your guests' stay even more pleasant with our ultimate upselling toolkit.

For Hospitality Groups

All-in-one platform to manage multi-hotel groups

Perform thousands of operations daily and enjoy a boost in reservations with hundreds of booking channels in sync.

You'll get a great variety of features that are perfect for businesses of any size, from booking to reputation management. Even if you have dozens of hotels, all your processes will be perfectly organized. Excellent flexibility and performance are guaranteed.

Take a step forward in the hotel development

HotelFriend software helps you manage guests and reservations efficiently. Automate routine tasks like accounting and housekeeping so that even a limited number of employees can keep things running smoothly. Win over the hearts of guests with excellent service and save money on advertising by building a solid reputation.

For Bed and Breakfast, Vacation Rentals, Guest Houses and Inns

An optimal solution for daily property management processes

As a manager of a home-like property, cozy B&B, or Inn, you have enough to deal with without worrying about paperwork or unnecessary software. A digital system that streamlines your daily operations can give you a significant edge over your competition, even if you have limited personnel. Use software with basic but extremely practical features that won't cause any headaches.

Use automation to free yourself from repetitive task

Use automation to free yourself from repetitive tasks, focus on more valuable work, and offer your guests convenient self-service options.

Guests can self-check-in for a hassle-free experience whenever they need it.

Contactless room entry minimizes face-to-face interaction.

Guests can order services online and pay via phone when they change their stay.

Guests’ docs and invoices are generated automatically.

For Boutique Hotels

A valuable asset for delivering the highly personalized experiences your guests deserve

We are sure that you know how to impress your clients. Showcase the unique chic features of your boutique hotel across multiple channels with our commission-free Channel Manager and turn admirers into clients with an integrated Booking Button. Plan your goals and objectives, assign new tasks, distribute them among employees, and track real-time issues.

The ultimate toolset for effective hostel management

Maximize your awareness by connecting your Front Desk to major booking channels such as HostelWorld and Booking.com. You can do so by adding a Booking Button to your website. This way, you can manage both beds and private rooms without overpaying for features you don't need.

For Bars and Restaurants

A modern-age alternative to your tech-savvy customers

What could be more annoying than lines and the long waiting time? With digital menus, your guests can find all the food and drinks offered, including prices, and order what they want without waiting in line. All dishes and cocktails are pre-ordered and served as soon as they come to the restaurant or bar.

Success Stories

Show more customers

HotelFriend AG

HotelFriend is a global IT company and provider of business software with offices across Europe.

The company specializes in R & D in the travel and hospitality sectors, cloud computing, e-commerce, CRM, ERP, and the development of mobile and desktop apps.

Berlin

headquarters

60+

products

450.000+

development hours

40+

countries

18+

departments

50+

employees

nationalities

250+

network of partners

HotelFriend F.A.Q.

Do you provide support?

Yes. If you have any questions or problems, you can always contact our support team via live chat or email at support@hotelfriend.com. Our employees will be happy to help you. Basic support is included in any package. Applications are processed within 24 hours on weekdays. To get weekend support, you can purchase a 24/7 support package.

Do you provide training?

Yes. To sign up for training, you need to follow the link and select the most convenient training time in the calendar.

How do I switch from my old system to HotelFriend?

You can export data from the current system and import it into the system, configure the necessary settings with the help of HotelFrind employees.

What about HotelFriend's compliance with Germany's GoBD regulation?

Yes. There are many inexpensive products on the market that promise their customers to simplify hotel and restaurant management. When choosing the right system among all these options, you should make sure that it is the principles for electronic accounting (GoBD) compliant. Here is how to do it.

Does HotelFriend integrate with other systems?

Yes, there are a number of systems with which HotelFriend supports integration. Also, HotelFriend staff helps to integrate and configure everything correctly. You just need to provide the necessary information.

How do I synchronize my OTA systems with HotelFriend?

If your tariff plan includes the Channel Manager module, contact your account manager or write to Support. HotelFriend staff will help you synchronize and, prior to it, check if your account is prepared for the synchronization process.

Can I use the same tariff plan for several channels?

Yes, you can. When editing the Room Rate in the Source field, pull up the sources where you need to place this tariff plan. In case you need to display the tariff plan on any OTA system, you should select Channel Manager.

How can I accept payments and keep information in the system? Can I specify a deferred payment?

You can connect the Stripe payment system, as HotelFriend provides integration with it. Once you have connected the payment system, you can enter the guest's credit card information into the reservation card. Sure, by observing all security and confidentiality conditions, these cards will be tokenized. Besides, when receiving payment from a guest through the Stripe system, the information in the reservation card will be displayed automatically. You can also connect a POS terminal and add payments to the system as soon as you accept payment by credit card. If you accept payment in cash, you should add a payment to the system using the Add Payment function.

I am trying to add rooms, but the system notifies that the limit has been reached. What should I do?

This means that you have exceeded the limit of rooms indicated in the chosen product and tariff plan. Please contact Support, they will check the information and, upon your request, increase the limit of rooms.

How can I create a reservation for a company? Is it possible to automatically import the reservation list into the system?

To create a reservation for a company, you should enter the company data in the Guests module in the Company tab. Once you have saved the company data, you should move on to the booking method convenient for you. In the guest type, drag and drop the Company Guest and the company from the drop-down list. The reservation creation process is similar.

Do I need to set up a separate account for Booking Button?

No, you just need to select the sections that you want to place on your site and the color palette of the buttons that will suit the site style of the accommodation. After you copy the code generated by the system and install it on your website, the information will be transferred to the website from the HotelFriend system. The Booking Engine module provides step-by-step instructions.

Does HotelFriend provide limited system access based on employee position?

Yes, Hotelfriend provides the ability to create limited access for employees. For example, you like the Housekeeping module, but you do not want to provide full access to the system to your housekeepers. The accommodation administrator can create access for employees of the housekeeper positions. In this case, housekeepers will have access only to the housekeeping Maintenance module. Similarly, other departments can create limited access for employees.

Your advisor

Dominik Wojtas

Head of Sales, expert of digital transformation with a focus on hospitality industry

Phone: +49 152 256 396 73

Book a demo

Our Partners is powering over 3,000 of the world's best hospitality brands.