HOTELFRIEND SOLUTIONS

Hospitality Software Solutions for Properties and Enterprisess

Are you an owner or manager of an independent hotel or the world's leading hospitality group across multiple locations? HotelFriend provides custom solutions to maximize success and meet your specific business needs.

Large Hotel & Chain

Medium Hotel

Small & Boutique Hotel

B & B Apartment

Bar & Restaurant

For Large Hotels & Chains

Cutting-edge Enterprise Solution

With HotelFriends, you can get an overview of all your hotel operations just in a few clicks! And for the owner of hotel chains, it's a unique opportunity to access each property's Front Desk. You can easily manage and customize reservations, assign tasks, be aware of ongoing to-do's of your employees, and streamline purchases. Our analytics allows you to track and analyze sales to control the strengths and weaknesses of your business.

Maximize upselling opportunities for your hotel services and make your guests' stay even more pleasant with our ultimate upselling toolkit.

For Hospitality Groups

All-in-one platform to manage multi-hotel groups

Perform thousands of operations daily and enjoy a boost in reservations with hundreds of booking channels in sync.

You'll get a great variety of features that are perfect for businesses of any size, from booking to reputation management. Even if you have dozens of hotels, all your processes will be perfectly organized. Excellent flexibility and performance are guaranteed.

Take a step forward in the hotel development

HotelFriend software helps you manage guests and reservations efficiently. Automate routine tasks like accounting and housekeeping so that even a limited number of employees can keep things running smoothly. Win over the hearts of guests with excellent service and save money on advertising by building a solid reputation.

For Bed and Breakfast, Vacation Rentals, Guest Houses and Inns

An optimal solution for daily property management processes

As a manager of a home-like property, cozy B&B, or Inn, you have enough to deal with without worrying about paperwork or unnecessary software. A digital system that streamlines your daily operations can give you a significant edge over your competition, even if you have limited personnel. Use software with basic but extremely practical features that won't cause any headaches.

Use automation to free yourself from repetitive task

Use automation to free yourself from repetitive tasks, focus on more valuable work, and offer your guests convenient self-service options.

Guests can self-check-in for a hassle-free experience whenever they need it.

Contactless room entry minimizes face-to-face interaction.

Guests can order services online and pay via phone when they change their stay.

Guests’ docs and invoices are generated automatically.

For Boutique Hotels

A valuable asset for delivering the highly personalized experiences your guests deserve

We are sure that you know how to impress your clients. Showcase the unique chic features of your boutique hotel across multiple channels with our commission-free Channel Manager and turn admirers into clients with an integrated Booking Button. Plan your goals and objectives, assign new tasks, distribute them among employees, and track real-time issues.

The ultimate toolset for effective hostel management

Maximize your awareness by connecting your Front Desk to major booking channels such as HostelWorld and Booking.com. You can do so by adding a Booking Button to your website. This way, you can manage both beds and private rooms without overpaying for features you don't need.

For Bars and Restaurants

A modern-age alternative to your tech-savvy customers

What could be more annoying than lines and the long waiting time? With digital menus, your guests can find all the food and drinks offered, including prices, and order what they want without waiting in line. All dishes and cocktails are pre-ordered and served as soon as they come to the restaurant or bar.

HotelFriend AG

HotelFriend is a global IT company and provider of business software with offices across Europe.

The company specializes in R & D in the travel and hospitality sectors, cloud computing, e-commerce, CRM, ERP, and the development of mobile and desktop apps.

Berlin

headquarters

60+

products

450.000+

development hours

40+

countries

18+

departments

50+

employees

nationalities

250+

network of partners

HotelFriend F.A.Q.

Do you provide support?

Yes, we do. If you have any questions or issues, you can always send us a ticket right from your HotelFriend account or write to our support team at support@hotelfriend.com. Our customer care agents will be happy to help you. Mind that all applications are processed within 24 hours on weekdays.

How do I move the data from my old system to HotelFriend PMS?

Our customer care agents can assist you in transferring some of the most critical data to the HotelFriend PMS. Please note that a fee applies for this kind of system setup service.

What about HotelFriend's compliance with Germany's GoBD regulation?

The HotelFriend PMS adheres to the GoBD principles specified by the German tax authorities for maintaining, storing, and accessing electronic books, records, and documents. You can read more on that in our blog.

Can you integrate third-party programs with HotelFriend PMS?

Yes, HotelFriend PMS supports integration with third-party tools, and our staff can assist with the setup and configuration process. To see the available integration options, please visit this link.

How can I synchronize my OTA channels with HotelFriend PMS?

To synchronize your OTA channels with HotelFriend PMS, simply contact our support team and request assistance with connecting OTA channels. Our experts will verify if your account is ready for synchronization and help you connect all the necessary channels to the system.

Can I apply the same tariff plan across multiple channels?

Certainly! When editing the room rate, you can select the sources where you want to apply this tariff plan in the "Source" field. If you want to display the tariff plan on OTAs, just choose "Channel Manager" here.

Can I accept payments and securely store credit card details in the HotelFriend system?

You can connect HotelFriend with the Stripe payment system to accept online payments. Once connected, your guest's credit card information will be tokenized and processed securely.

I'm trying to add rooms to the system, but it says that the limit has been reached. What should I do?

If you receive a notification that you have reached the limit of rooms allowed in your current product and tariff plan, you should contact HotelFriend Support. They will verify your account information and, upon your request, increase the room limit.

How do I create a reservation for a company?

You can add company reservations and specify important booking parameters in the Front Desk or Reservations section. For step-by-step instructions on adding a company reservation, please refer to this guide.

Do I need a separate account for the Booking Engine?

No, you just need to set up a Booking Engine by clicking on the Booking Engine module in the left-side menu. In case there is no such module in the menu, contact our support at support@hotelfriend.com. More detailed information on how to set up a Booking Engine is given here.

Does HotelFriend offer limited system access based on employee position?

Yes, HotelFriend provides the ability to create limited access for employees based on their position. For example, if you want to provide access to the Housekeeping module but not the entire system for your housekeepers, the accommodation administrator can create access for employees in the housekeeper position. Similarly, other departments can create limited access for their employees.

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