HOTELFRIEND SOLUTIONS
Hospitality Software Solutions for Properties and Enterprisess
Are you an owner or manager of a small family hotel or the world's leading hospitality group across multiple locations? HotelFriend provides custom solutions to maximize success and meet your specific business needs.
Success Stories
HotelFriend F.A.Q.
Do you provide support?
Yes. If you have any questions or problems, you can always contact our support team via live chat or email at support@hotelfriend.com . Our employees will be happy to help you. Basic support is included in any package. Applications are processed within 24 hours on weekdays. To get weekend support, you can purchase a 24/7 support package.
Do you provide training?
Yes. To sign up for training, you need to follow the link and select the most convenient training time in the calendar.
How do I switch from my old system to HotelFriend?
You can export data from the current system and import it into the system, configure the necessary settings with the help of HotelFrind employees.
What about HotelFriend's compliance with Germany's GoBD regulation?
Yes. There are many inexpensive products on the market that promise their customers to simplify hotel and restaurant management. When choosing the right system among all these options, you should make sure that it is the principles for electronic accounting (GoBD) compliant. Here is how to do it .
Does HotelFriend integrate with other systems?
Yes, there are a number of systems with which HotelFriend supports integration. Also, HotelFriend staff helps to integrate and configure everything correctly. You just need to provide the necessary information.
How do I synchronize my OTA systems with HotelFriend?
If your tariff plan includes the Channel Manager module, contact your account manager or write to Support.
HotelFriend staff will help you synchronize and, prior to it, check if your account is prepared for the synchronization process.
Can I use the same tariff plan for several channels?
Yes, you can. When editing the Room Rate in the Source field, pull up the sources where you need to place this tariff plan.
In case you need to display the tariff plan on any OTA system, you should select Channel Manager.
How can I accept payments and keep information in the system? Can I specify a deferred payment?
You can connect the Stripe payment system, as HotelFriend provides integration with it.
Once you have connected the payment system, you can enter the guest's credit card information into the reservation card.
Sure, by observing all security and confidentiality conditions, these cards will be tokenized.
Besides, when receiving payment from a guest through the Stripe system, the information in the reservation card will be displayed automatically.
You can also connect a POS terminal and add payments to the system as soon as you accept payment by credit card.
If you accept payment in cash, you should add a payment to the system using the
Add Payment function.
I am trying to add rooms, but the system notifies that the limit has been reached. What should I do?
This means that you have exceeded the limit of rooms indicated in the chosen product and tariff plan. Please
contact Support, they will check the information and, upon your request, increase the limit of rooms.
How can I create a reservation for a company? Is it possible to automatically import the reservation list into the system?
To create a reservation for a company, you should enter the company data in the
Guests
module in the Company tab. Once you have saved the company data, you should move on to the booking method convenient for you.
In the guest type, drag and drop the Company Guest and the company from the drop-down list.
The reservation creation process is similar.
Do I need to set up a separate account for Booking Button?
No, you just need to select the sections that you want to place on your site and the color palette of the
buttons that will suit the site style of the accommodation. After you copy the code generated by the system
and install it on your website, the information will be transferred to the website from the HotelFriend system.
The Booking Engine module provides step-by-step instructions.
Does HotelFriend provide limited system access based on employee position?
Yes, Hotelfriend provides the ability to create limited access for employees. For example, you like the Housekeeping module,
but you do not want to provide full access to the system to your housekeepers.
The accommodation administrator can create access for employees of the housekeeper positions.
In this case, housekeepers will have access only to the
housekeeping Maintenance
module. Similarly, other departments can create limited access for employees.
Your advisor

Dominik Wojtas
Head of Sales, expert of digital transformation with a focus on hospitality industry
Phone: