Customer stories

Pushing the boundaries of what's possible in hospitality

From unique igloo hotels to luxurious cruise ships, our clients are reimagining the limits of what’s possible in hospitality. Learn how their strive for innovation paid off in achieved goals and delighted guests.

OUR CLIENTS

Managing 30 000+ rooms globally

HotelFriend customer stories

Our partners are diverse in their locations and types, but they all share a dedication to excellence. Read on to discover some of the inspiring success stories from our satisfied customers.

Miami House, aparthotel

How Miami House Perfected the Digital Guest Journey with HotelFriend Enterprise

Miami House, an aparthotel in Hamburg designed for long-term stays, enhanced its monthly booking process and guest experience with a tailored HotelFriend Enterprise Package.

DLRG Gästehaus

DLRG Gästehaus Streamlines Internal Bookings for Schools and Corporate Events

Read on to see how DLRG Gästehaus, serving schools, youth groups, and corporate events in Eckernförde, Germany, optimized internal group bookings and payment processing.

Gasthof Post Dalaas

New Owners of Gasthof Post Dalaas Make a Fresh Start with HotelFriend

Meet Sophia and Engin, the duo behind the newly reimagined Gasthof Post in Dalaas. Seeking an all-in-one solution to enhance their Austrian hotel and restaurant operations, they found the perfect partner in HotelFriend.

Vienna Airport Residences

Vienna Airport Residences Enhances Guest Services With HotelFriend’s Remote Reception

Explore how the aparthotel improved communication, automated workflows, and embraced sustainable practices with HotelFriend Enterprise.

At Six Residences

Elevating the Management of Long-Stay Luxury Apartments With HotelFriend’s Solutions

Explore the details of implementing HotelFriend PMS and the benefits it brought to one of Scandinavia's premier apart-hotels.

Das Kittchen

Das Kittchen's Journey from Former Penitentiary to a High-Tech Smart Hostel

Once a youth detention center, Das Kittchen is now a modern hostel with a unique concept. Read on to discover how HotelFriend helped the hostel transform into a truly “smart” property.

Köln-Düsseldorfer, River Cruise

Upgrading River Cruise and Event Management for Köln-Düsseldorfer with Cruise Suite

Learn how Köln-Düsseldorfer streamlined river cruise and event management with HotelFriend's tailored solutions, boosting event ticket sales by 30%.

Gästehaus Villa Casamia

How HotelFriend Helped Gästehaus Villa Casamia Achieve a 25% Increase in Booking Efficiency

Read on to see how a chic guesthouse in Schmalkalden, Germany, supercharged its operations with HotelFriend's Grow Suite and modernized its booking flow.

HZDR Guesthouse

HZDR Guesthouse Modernizes Academic Stays with HotelFriend

Learn about HotelFriend's partnership with the HZDR Guesthouse, which led to impressive improvements in reservation management and operational efficiency.

AWO Gästehaus Gelsenkirchen Nordeney

Empowering Independent Welfare Hospitality for AWO Gästehaus Gelsenkirchen in Nordeney

Discover how AWO Gästehaus Gelsenkirchen Nordeney transformed its operations and achieved online booking convenience to provide a truly “home away from home” experience.

Peter's Resort: Guest house & conference facilities

Peter's Resort: The Story of Painless Switch From Legacy PMS

Paniceus Holding achieved a 95% increase in workflow efficiency and a boost in bookings with HotelFriend's all-in-one Grow suite. Read on to see how!

G&G Boardinghouse

G&G Boardinghouse Eliminates Traditional Reception Desk with Self-Service Kiosk

Explore how G&G Boardinghouse in Aalen, Germany, partnered with HotelFriend to automate operations with a self-check-in kiosk and all-in-one PMS.

German Football Association

Delivering Custom Solution for German Football Association in 3 Weeks

Read the success story of streamlined player check-ins, seamless workflows, and personalized VIP support provided to the German Football Association's training base hotel by HotelFriend.

The Place, Aparthotel

HotelFriend Transformed The Place with Remote Check-Ins and Tailored Features for Extended Stays

Explore the transformative impact of HotelFriend on The Place, an establishment boasting over 100 apartments. Discover how they improved long-term stay management, automated payments, and streamlined check-ins to a swift process taking under 5 minutes.

Sankt Georgen Graduate School

Sankt Georgen Graduate School of Philosophy and Theology Empowers Students with Efficient Lodging Management

Discover how Sankt Georgen Graduate School in Frankfurt transformed its lodging management with HotelFriend's tailored solution. From handling a vast database of students to achieving a 31% increase in staff mobility, witness the success story of an enhanced campus organization.

Hotel Meilchen

Hotel Meilchen's Pioneering Self-Check-In Experience with HotelFriend

Hotel Meilchen, located in Dillingen an der Saar, is a small oasis in the heart of the city. Recently revamped, their accommodation offers spacious rooms and top-notch amenities, including a fitness center, terrace, and a welcoming bar. From soundproof windows to secure storage for cyclists, they prioritize guest comfort in every detail.

The Uferdeck Boutique Hotel

Uferdeck Boutique Hotel Bridges the Gap Between Tradition and Tech for Their Guests

Nestled in the serene town of Traben-Trarbach, Uferdeck Boutique Hotel stands as a hidden treasure along the banks of the enchanting Mosel River. This family-friendly place, boasting 27 cozy rooms, offers an unforgettable experience to all who step through its doors. The on-site "FIRO" Restaurant & Bar beckons guests with promises of sumptuous breakfasts and dinners, featuring a fusion of regional cuisine and exotic flavors.

The Turnerjugendheim Annweiler

Streamlining Group Bookings and Task Management at Turnerjugendheim Annweiler

Turnerjugendheim Annweiler is a countryside guesthouse nestled within the Palatinate Forest, mainly catering to active groups, sports enthusiasts, and nature lovers. This guesthouse boasts 37 rooms, two gyms, a fitness room, seminar rooms, outdoor facilities, and a strong commitment to sustainability with their green energy solutions.

The Waldhotel Am Ilsestein

Enhancing Visibility and Boosting Revenue for Waldhotel Am Ilsestein with HotelFriend

Waldhotel Am Ilsestein, situated at the heart of the picturesque Harz region in Germany, is a haven for travelers seeking both tranquility and adventure. With a perfect location near the national park, the hotel offers a gateway to over 250 kilometers of hiking trails, making it an ideal destination for nature lovers. This 3-star hotel has 47 rooms equipped with modern amenities like air conditioning, free WiFi, and safes, ensuring guests a comfortable stay.

The Landhotel Gafringwirt

The Landhotel Gafringwirt's Journey to Sustainability with HotelFriend

Landhotel Gafringwirt is a family-owned hotel nestled in the serene natural surroundings of Lower Austria's Mostviertel region. It stands as a traditional inn and a cozy country hotel amidst beautiful local orchards.

Marella Cruises at TUI

Marella Cruises at TUI Partners with HotelFriend to Elevate Cruise Ship Management and Delight Guests

Find out how HotelFriend helped Marella Cruises at TUI to achieve enhanced operational efficiency and provide a seamless user experience both online and offline.

The Stäy Aparthotel

The Stäy Aparthotel Revolutionized Inventory Management and Invoicing in Three Weeks

Stäy Aparthotel digitalized room inventory management and invoicing in just three weeks by implementing HotelFriend's comprehensive suite. With streamlined operations, eliminated double bookings, and efficient invoicing, Stäy Aparthotel gained a competitive edge and reduced daily workflow.

Das HÖFCHEN

HotelFriend Helps Das HÖFCHEN Eliminate Overbookings and Improve Direct Sales by 20%

A family-run hotel Das HÖFCHEN had difficulty managing daily operations and online bookings, missing out on potential revenue. By implementing a modern tech stack by HotelFriend, the property managed to provide a better booking experience and gain a competitive edge.

River Advice and TUI

Powering the Future of Cruise Hospitality With HotelFriend

Discover how a custom Cruise package by HotelFriend streamlined the daily workflow of 60 passenger ships for impeccable onboard service.

A&A Liegenschaften-group story

The ultimate digital success formula for guest-focused hospitality

Learn how our software and App helped an apartment complex in Engelberg go digital to drive revenue and reduce costs.

The case of FC Nordsjælland's hotel

Creating the top-level environment for talent development

See how we improved FC Nordsjælland's hotel efficiency and created a comfortable environment for players of the Danish Premier League.

NORTHERN LIGHTS IGLOO RESORT

The case of Northern Lights Igloo Resort: A Few Steps Closer to Guests

See how a Finnish igloo resort increased the number of direct bookings and achieved full occupancy with HotelFriend solutions.

The Case of Lopota Lake Resort and Spa

The Way to Guest's Heart Through Concierge Mobile App

Discover how resort in Georgia has brought all their services closer to guests with HotelFriend to increase profits and win clients' loyalty.