Years of experience reflected in the cloud ecosystem

It all began just after a fateful meeting of Frank and Denis. An owner of Waldhotel Harz and a former president of DEHOGA and an innovator, investor, and IT enthusiast.

They met to discuss the need for digitalization, automation, and a lack of guest experience-oriented solutions in the hospitality sector. For Denis, it became an opportunity to deliver the solution hoteliers were looking to implement. So, along with business partner Besarioni Kamarauli, he started HotelFriend.

HotelFriend customers
HF rocket icon

Join game changers of the industry

Since then, Denis worked closely with DEHOGA representatives to make one flawless software for all aspects of hotel business, instead of 10 different programs for each hotel management process...

Today, HotelFriend is a team of like minds that includes top hotel managers, best niche developers, and support with experience of working at the reception. We are a true “Friend of the Hotel” in the field of automation and cost-efficiency.

We proudly present our clients.

Rübli in Freiberg am Neckar

Rübli

Freiberg am Neckar, Germany

Rübli in Freiberg am Neckar provides accommodation with a bar and a terrace. There is a restaurant serving German cuisine, and free private parking is available. At the hotel, rooms are fitted with a desk, a flat-screen TV, a private bathroom, bed linen and towels. The rooms have a wardrobe. A à la carte breakfast is available each morning at Rübli. Guests at the accommodation will be able to enjoy activities in and around Freiberg am Neckar, like cycling. Stuttgart is 17 km from Rübli, while Heilbronn is 24 km from the property. The nearest airport is Stuttgart Airport, 27 km from the hotel.

dasruebli.de
The Layhead B&B

The Layhead B&B

Lübeck, Germany

Situated in the historical center, in the midst of the newly rebuilt founding quarter, the Layhead B&B awaits you. Starting from here, you can explore all of Lübeck’s sights within walking distance. Our small, family-run boutique B&B with eight comfortable rooms of different sizes is decorated in the modern Scandinavian style. In order to make a sustainable stay possible for our guests, we have worked out an environmentally friendly concept. In addition to your stay a variety of breakfast choices is available on request – including vegetarian and vegan options of course. At the same time the use of organic and regional products matters to us. We are looking forward to welcoming you!

thelayhead.de
La Maison Forestière

La Maison Forestière

Mézenc, France

The Maison Forestière des Estables is located in the heart of the Massif du Mézenc at 1515 meters above sea level. Between Haute-Loire and Ardèche, the restaurant and stopover gîte welcome walkers, families but also groups and holidaymakers who have come to ski in Mézenc. It is a few kilometers from Mont-Gerbier-de-Jonc, source of the Loire, but also on the GR40 and near the GR7 that our stone building comes to life.

lamaisonforestieredumezenc.fr
Elements Lodge

Elements Lodge

Grindelwald, Switzerland

Offering mountain views and a garden, Elements Lodge offers accommodation ideally set in Grindelwald, within a short distance of First, Grindelwald-Wengen and Grindelwald-First. Complimentary WiFi is offered and private parking is available on site. Each unit has a balcony, a kitchenette with a microwave, a dining area and a seating area with a flat-screen TV, while the private bathroom includes a shower and a hairdryer. A fridge and stovetop are also provided, as well as a kettle and a coffee machine.

aparthotel-du-sauvage
Dresden Neustadt Apartments

Dresden Neustadt Apartments

Dresden, Germany

The apartments are equipped and furnished in a very modern and high quality. Each apartment is furnished in a different style, focusing on modern and classic furnishings. The bathrooms and kitchens have been renovated to a high standard. The bathrooms have a bathtub or a shower, as well as a hairdryer, towels and toiletries. The kitchen is equipped with various kitchen items, there is also a coffee maker and a kettle. In the living room, you can relax and enjoy watching TV. We offer you a folder with selected sights and popular places near the apartment and all over Dresden.

neustadt-apartments.de
Rosetti aparthotel

Rosetti aparthotel

Bucharest, Romania

Rosetti Aparthotel offers a unique experience to its guests; it has the warmth of an apartment with the amenities of a hotel. Our Aparthotel offers a perfect mix of elegant and practical design resulting in beautiful, fully equipped apartments. The apartments feature custom made furniture and interior design with the distinctive touch of top designers to reflect multifunctional accommodations and unparalleled attention to details.

River Advice Basel

River Advice Basel

Basel, Switzerland

As a service provider, River Advice delivers tailor-made hotel and catering solutions on board of river cruise ships. A variety of service catalogs defined with our customers for each selected product category and a well-trained crew form the basis for high passenger satisfaction on board.

riveradvice.com
Casa Suiça

Casa Suiça

Itarema, Brasil

Completely immersed in nature, an ecological paradise right on the beach of Praia da Barra in Brasil, a great place for kite surfers. Casa Suiça is an Eco Resort which located right in front of a unique kitespot, thanks to the immense lagoon that provides excellent water conditions, making it the perfect place for both beginners and more experienced kiters. A magic place, where you can spend a holiday full of adrenaline and fun, but also a place where you can relax in the sun or under the shadow of coconut palm trees, enjoying brasilian atmosphere and joy.

brasilkite.ch
Hotel Müllerbräu

Hotel Müllerbräu

Pfaffenhofen an der Ilm, Germany

Hotel Müllerbräu is located on Hauptplatz 2, in Pfaffenhofen an der Ilm. Facilities of the 3-star accommodation include wi-fi, pets allowed, non-smoking rooms, parking and sun terrace. As for the amenities, there are family rooms, non smoking rooms and wi-fi. You can settle in non smoking rooms per request. And, of course, you are welcome to bring your pet here. The hotel features an on-site restaurant with ethnic delights and international cuisine. When the weather allows, take enjoyment in your meal on the open terrace. According to plenty of guests’ reviews, Hotel Müllerbräu will guarantee an undisturbed stay. Spare your time and plan your vacation in Pfaffenhofen an der Ilm in advance. Our professional team will be glad to assist you.

muellerbraeu.com
Hotel An Der Havel

Hotel An Der Havel

Oranienburg, Germany

Hotel An Der Havel lies on Albert-Buchmann-Straße 1, in Oranienburg. The wonderful 4-star hotel proposes a great selection of facilities such as bar, sun terrace, parking, pets allowed and wi-fi. Everything necessary to create the coziness of home like conditions is fully supplied: breakfast in the room, allergy-free room, disabled facilities, wi-fi and family rooms. You can settle in disabled facilities or non smoking rooms upon demand. Give a good start to new day with a generous breakfast that is served here in the room if need be. And, of course, you are welcome to bring your pet here.

Show on marketplace
Casa Wald

Casa Wald

Mallorca, Spain

Welcome to Casa Wald - a guest house that offers its residents a home to get to know the slow and fulfilling lifestyle that we cultivate in our oasis. “We want our guests to come down and enjoy the coexistence and tranquility here by sharing our beautiful, rustic farm hotel, the vegetables we grow ourselves, our home made food, fine natural wines and the general atmosphere. Use our house and its wonderful surroundings to recharge your batteries, to interact, to be creative or just to be.

casa-wald.com
Ferien-wohnen

Ferien-wohnen

Bergern in the Dunkelsteiner Forest, Mautern and Furth, Austria

Bergern in the Dunkelsteiner Wald, Mautern and Furth near Göttweig are located on the quieter side of the Danube. Pleasure cyclists can explore the Danube Cycle Path here in peace and quiet and have a wonderful view of the characteristic sights of the north bank along the route, such as the blue collegiate church of Dürnstein. The stages of the Wachau World Heritage Trail lead south of the Danube through particularly varied landscapes.

ferien-wohnen.at
Lopota Lake Resort & Spa

Lopota Lake Resort & Spa

Napareuli Telavi, Georgien

The Lopota Lake Resort & Spa is a marvelous variant for accommodation in all seasons, that welcomes guests with nice atmosphere, good food and thousands of activities. A glorious 5-star hotel offers a vast range of facilities that include children's playground, nightclub, kids' club, bike rental, free car lot and bar. That's why the resort is especially suitable for tourists who take true joy in romantic and family weekends. Those who travel for business will benefit from business centre and meeting facilities.

Show on marketplace
DoubleTree by Hilton Putrajaya Lakeside

DoubleTree by Hilton Putrajaya Lakeside

Putrajaya, Malaysia

DoubleTree by Hilton Putrajaya Lakeside with friendly staff is set on Jalan P5/5 2, 4.5 km from Putrajaya centre. This glorious 5-star hotel provides a large assortment of conveniences that include parking, babysitting and fitness facility. Guests who travel for business can use the business centre and conference room.

Show on marketplace
DoubleTree by Hilton Brussels City

DoubleTree by Hilton Brussels City

Bruxelles, Belgium

The fancy DoubleTree by Hilton Brussels City will meet all your expectations. Conveniences of the 4-star hotel include parking, roof terrace, non-smoking rooms, pets allowed (on request) and Wi-Fi available in all areas. Business guests have access to the business centre and conference room.

Show on marketplace

Manage, Grow and Optimize your Business

Try a proper all-in-one platform built on years of expertise

Start free
Hotel At Six

Hotel At Six

Stockholm, Sweden

The 5-star Hotel At Six is located at Brunkebergstorg 6, in the heart of Stockholm. A luxury hotel with exquisite interior design offers a wide range of services that meet modern requirements. Restaurants, bars, rooftop terrace with music events, valet parking, private garage, concierge service, free 24/7 fitness center, sauna, pet accommodation with amenities – everything is at guests' disposal.

Show on marketplace
Hotel Haus Rödgen

Hotel Haus Rödgen

Wilnsdorf, Germany

The Hotel Haus Rödgen is located on Rödgener Straße, 100-102, in Wilnsdorf, a few kilometers from Siegen. Founded in 1997, this family-run hotel offers guests a relaxing stay in cozy and stylish furnished rooms, as well as a wide range of amenities, including a restaurant, bar, free Wi-Fi, free private parking, a conference room (or banquet hall), and airport transfer. This family-friendly hotel is perfect for anyone who wants to enjoy a relaxing or active holiday in the beautiful countryside.

Show on marketplace
Hotel Schlematal und Restaurant

Hotel Schlematal und Restaurant

Bad Schlema, Deutschland

The 3-star Hotel Schlematal und Restaurant is located at Hauptstraße 48, Aue-Bad Schlema, just a 10-minute walk from Bad Schlema train station. This tranquil hotel with beautifully decorated rooms offers a wide range of amenities, including free private parking, free Wi-Fi, a restaurant, and a bar. Thus, this place is a perfect match for the guests who want to get on an exciting family weekend or a romantic getaway.

Show on marketplace
Château de Sibra

Château de Sibra

Lagarde, France

The Château de Sibra is located at 95 Sibra Hameau, in Lagarde. The stylish hotel, housed in a renovated castle, offers cozy and comfortable rooms and apartments with beautiful interiors and a wide range of services that meet all modern requirements: free Wi-Fi, free parking, a terrace, and a huge park with a lake for your walks. Among the picturesque nature of Lagarde, there are many opportunities for relaxing or active recreation (horse riding, walking, cycling). Thus, this place is great for those, who want to spend an exciting romantic getaway.

Show on marketplace
SPANNORT Gasthaus & Restaurant

Sonnentau Erlebniscampus GmbH

Visselhövede, Deutschland

From the former honey factory to an exhibition space for culture to today's think tank and place for friends and family. Hof Sonnentau has always been a place by and for people. A space in which people met, shaped the present together and created the future. An event that takes place in the Sonnentau should always be something special. A wedding that connects people or a seminar that determines the future of a company. Together we want to create special moments - in the sundew.

hof-sonnentau.de
SeePension Ostertach - Am Leitgeringer See

SeePension Ostertach - Am Leitgeringer See

Tittmoning, Germany

You will find our SeePension in the idyllic setting on Leitgeringer See, a little three kilometers north of the town of Tittmoning. In addition to great equipped rooms with everything your heart desires for a relaxing stay. In addition to beautiful landscapes with lots of water, unique hiking trails and unspoiled nature, the area around Leitgeringer See also offers fun for the whole family.

seepension-ostertach.de
SPANNORT Gasthaus & Restaurant

SPANNORT Gasthaus & Restaurant

Engelberg, Switzerland

The world is becoming more and more digital and so together with HotelFriend we developed a digital app (AAconcierge) that meets the needs of our guests today. The app, in turn, allows us to offer the rooms / apartments cost-effectively, because as a guest you can do a lot of things yourself, such as check-in, and only pay for the services you want and book via the app. Once you have checked in on the app, you can conveniently open your room door or fridge with your mobile phone.

alpapartments.ch
Haus des Gastes Hotel & Apartments

Haus des Gastes Hotel & Apartments

Coppenbrügge, Deutschland

Whether you are passing through as a business traveler, visiting the Lindenbrunn hospital as a relative or looking for a cheap place to stay as a fitter, Haus des Gastes Hotel & Apartments offers the convenience and comfort you deserve after a long or hard day.

hdg-hotel.de
Dépendances de Sibra

Dépendances de Sibra

La Bastide-de-Bousignac, France

Sibra is a living experiment with hospitality that comes from the heart. Come to yourself, come to life. The château and landscape park are so spacious that the area is 5,000 square meters - per guest, when the house is full ... plenty of space for your inspiration!

chateaudesibra.fr
Das HÖFCHEN Stadecken GmbH

Das HÖFCHEN Stadecken GmbH

Stadecken-Elsheim, Deutschland

Originating from a former winery, we are living our dream: Two women, five children and a small hotel. For guests who like the small and the fine. Arrive and feel at home in our friendly house. Lovingly designed rooms in which we were able to retain the charm of the old, the processing of regional, good organic products, and careful handling of the special features of our region - that is our idea.

dashoefchen.de
GRAND Hostel&Bar

GRAND Hostel&Bar

Engelberg, Switzerland

The GRAND Hostel & Bar is located at Bahnhofstrasse 7, in the heart of Engelberg. The stylish hotel offers cozy and comfortable rooms with beautiful interiors and a wide range of services that meet all modern requirements. Among the picturesque nature of Engelberg, there are many opportunities for various types of outdoor activities (skiing, hiking, cycling, and fishing). All guests have access to a very useful app of the hotel, that allows you to open the doors (main entrance & room), as well as get all relevant information about the hotel, order breakfast, or get in contact with the staff.

Show on marketplace
Hotel & Restaurant Krone

Hotel & Restaurant Krone

Rehau, Deutschland

Hotel & Restaurant Krone is located in a building dating from the 18th century. Here, you can expect nicely decorated, functional rooms, as well as a wide range of amenities including free parking, free Wi-Fi, restaurant, pets allowed. Thus, this place is great for both business travelers and guests looking for an exciting family weekend.

Show on marketplace
ALP Apartments

ALP Apartments

Engelberg, Switzerland

The Alp Apartments is situated on Titlisstrasse 9, Engelberg, less than 1 km from Engelberg-Titlis. The hotel offers free Wi-Fi, public parking ang non-smoking rooms.

Show on marketplace
Secret Spot

Secret Spot

Moscow, Russia

Luxury PRO-spot for wakesurf and wakeboard: an ideal wave in a super water area. Our club is located on the bank of the Ivankovskoye reservoir with a large closed protected area of 4 hectares, surrounded by picturesque forests, and with a unique free water area and perfect flat. Two top boats, reversible winch, new wetsuits and equipment - we have everything to make your stay unforgettable.

Show on marketplace
Hotel Schloss Triestewitz

Hotel Schloss Triestewitz

Arzberg, Germany

The castle for overnight stays in Torgau. In the last centuries Triestewitz Castle served as the residence and place of work of the owners and for the accommodation of guests. And they keep it that way today. They live there, work there and have space for dear guests. The owners are happy to welcome you as our guests.

schloss-triestewitz.de

Manage, Grow and Optimize your Business

Try a proper all-in-one platform built on years of expertise

Start Free
Melvic Hotel

Melvic Hotel

Kisumu - Ojijo Oteko Road, Kenya

Located in the sublime surroundings of upmarket Milimani, Kisumu stands Melvic Hotel. The hotel offer bed and breakfast and conference facilities and promise a quiet, comfortable and affordable stay to all customer.

Show on marketplace
Tariq Hotel Boutique

Tariq Hotel Boutique

Cusco, Peru

The 4-star Tariq Hotel Boutique is located at Calle Tandapata 172, Cusco, in the San Blas neighborhood, just a 10-minute walk from Cusco's main square, Plaza de Armas. This comfortable hotel with beautiful views and well-decorated rooms offers a wide range of amenities, including free Wi-Fi, a terrace and garden, a restaurant, and a bar. Thus, this place is great for those who want to spend an exciting romantic getaway.

Show on marketplace
Hotel de Charme Quinta Do Pinheiro

Hotel de Charme Quinta Do Pinheiro

Freamunde, Portugal

Hotel de Charme Quinta Do Pinheiro is set on Rua do Miraldo 262, in Freamunde. Facilities of the 4* lodging comprise non smoking rooms, wi-fi, children playground, pets allowed and parking.

Show on marketplace
Tree House Bungalows

Tree House Bungalows

Koh Rong Island (Sihanoukville), Cambodia

Opened in 2008, Tree House Bungalows Resort is a perfect beachfront resort located on Koh Rong Island, just 29 km from Sihanoukville. A private beach, as well as Four K Beach and White Beach, several shopping malls, restaurants, bars and pubs in the surrounding area, make it a favorite accommodation for both, holidaymakers and business travelers. The resort is housed in a traditional Khmer building and has its own pier.

Show on marketplace
Culture Hotel Waldhotel Marienheide

Culture Hotel Waldhotel Marienheide

Marienheide, Germany

Waldhotel- Marienheide is situated on Eberg 24, in Marienheide. Amenities of the 3-star lodging include wi-fi, pets allowed, on-site parking, non smoking rooms and snack bar. Rooms are generous in amenities such as non smoking rooms, allergy-free room and wi-fi. There are non smoking rooms or allergy-free room per request. And, of course, pets are allowed here.

Show on marketplace
Culture Hotel Berghotel Johanneshöhe

Culture Hotel Berghotel Johanneshöhe

Siegen, Germany

Berghotel Johanneshöhe is set on Wallhausenstraße 1, in Siegen. The tidy lodging proposes a vast range of amenities such as non-smoking rooms, parking, wi-fi, pets allowed and bar. Regular conveniences in each guestroom feature wi-fi and non smoking rooms. You can choose non smoking rooms per request. And, of course, you are welcome to bring your pet here.

Show on marketplace
HOTEL FC NORDSJAELLAND

HOTEL FC NORDSJAELLAND

Farum, Denmark

Boasting a play area and tennis courts, Hotel Fc Nordsjaelland lies in vicinity of Farum Park Football Stadium. Balance is 0.4 km from the venue, and Fureso Golfklub is less than 4 km away. Farum centre can be reached within 15 minutes' walk. Slagelse is 60 minutes’ drive away. Hotel Fc Nordsjaelland is a short driving distance of Immigrantmuseet Museum. Rooms have a sitting area, a sofa and a TV at the accommodation. Nice touches to enhance your stay include a hairdryer, bath sheets and a bathtub, while feather pillows, linens and down pillows invite a good night's rest.

fc-nordsjaelland.hotel-in-denmark.com
Drake Bay Paradise Lodge

Drake Bay Paradise Lodge

Puntarenas, Costa Rica

Drake Bay Paradise Lodge is located on 300 South of Jade Mar Restaurant, in Drake Bay. A relaxing hotel offers a large variety of facilities that include airport shuttle, sun terrace, parking, wi-fi and non-smoking rooms. Each guestroom features amenities such as disabled facilities, non-smoking rooms, family rooms and wi-fi. Upon demand, you can choose non-smoking rooms or disabled facilities. Based on the opinions expressed by guests, Drake Bay Paradise Lodge will certainly take care of an undisturbed holiday. Spare your time and design your journey to Drake Bay beforehand. We guarantee that every day, every hour of your holiday will run smoothly.

Show on marketplace

What you get with HotelFriend PMS

Instant Setup

Fast Setup

The system can be configured immediately. Our team will be happy to help you set it up easily.

Intuitive Interface

Intuitive Interface

We have developed a solution for the hotels that is easy and convenient to work with. Friendly interface, accessible menu — all actions are performed with just a few clicks.

Full Control

Full Control

Keep an eye on everything. You will receive notifications of all actions so that you can react immediately.

Tailored Customization

Tailored Customization

HotelFriend supports integration with other systems. Therefore, familiar tools do not need to be discarded, just added to the cloud PMS.

Work on any device

Work on any device

Our Property Management Software operates in a cloud and is compatible with absolutely any operating system and device. You only need internet access.

Grow income

Sales Increase

The sales-focused PMS helps generate your income with services, specials and channel managers. With statistics on all income, you can increase your sales.

Get a free trial

Denis Severyuk

CEO HotelFriend

Frank Doepelheuer

former DEHOGA President

Dehog Expertise icon

DEHOGA Expertise

"The market has been waiting for this product for a long time!" — Frank Doepelheuer

"As a former DEHOGA President and Honorary President of DEHOGA, I am primarily a consultant and member of the supervisory board of this great and innovative company. By providing administration software for hotels, an integrated channel manager for the sale of the rooms on the common internet platforms (Booking, HRS, Expedia) and its own booking engine for hotels own website - HotelFriend lays the basics for essential hotel operations from a single source: room sales, prices & availability, accounting and invoicing."

Frank Doepelheuer

Success Stories

HotelFirend logo

HotelFriend AG

HotelFriend is a global IT company and provider of business software with offices across Europe.

The company specializes in R & D in the travel and hospitality sectors, cloud computing, e-commerce, CRM, ERP, and the development of mobile and desktop apps.

Berlin
headquarters
60+
products
450.000+
development hours
40+
countries
18+
departments
50+
employees
11
nationalities
250+
network of partners

HotelFriend USP’s

We continue to build better stuff to create a unique one product

Better
Good price:
Being an all-in-one solution provider, we can offer all products from one hand, with one setup fee, one staff training, one support hotline, zero integration, and third-party costs. Even if we offer the individual products at the price of the competition (without any bundle discount), the hotelier saves 30% - 50% on yearly costs by choosing one solution instead of maintaining several support contracts.
Complete:
Guest facing, marketing, distribution, collaboration, and back-office tools integrated: no separate contractor or fees, no compatibility issues, no waiting time for feedback from connected systems.
On all devices:
No special hardware required, no local servers needed to maintain and secure an it-infrastructure, the whole hotel management software runs on personal devices of staff (especially smartphones and tablets).
In guest's pocket:
Bring your own device: a directive that is not only cost-saving but also meets COVID’s important hygiene measures. The guests don’t have to touch any tablet or paper which other guests could have had in hand before.
With focus on revenue:
Room service, dinner reservations, meetings, treatments, advertising of services, room upgrades, sales, and payment processing in one mobile application covering the whole customer journey.
Really fast operations:
You’ll be able to reinvent your hotel for the speed of the post-corona world. Our times require quick decision-making, as well as implementing new approaches to serving guests. Improved productivity is only possible if you use technology and data and shift to innovate every step of the way.
Unique
Guest facing:
The concierge is much more than a guest directory, service ordering system, or chat tool - it is an interface to our backend, to empower guests to manage their stay (and letting them do the reception work), automate and secure processes as well as supply chains, deliver instant feedback and service at the right place and on time.
Intelligent:
The unique combination of marketplace, hotel management software, and mobile concierge enables real guest intelligence to a learning ecosystem. Apart from the B2C sales, the marketplace provides valuable market data to our hotel management software and enables machine learning intelligence for automation of our hoteliers’ revenue management system in particular.
Staff automation:
Tasks and appointments for the staff are created and assigned automatically with orders by guests or management. The tasks can be managed by the responsible employee that allows each team member to do changes on status in real-time from any device.
Service automation:
Rules for orders, availability, status management, and delivery of services - always with process automation in mind, while the rest of the competition is still dreaming of integrating a simple ordering system to their PMS solutions someday.
Multi-booking engine:
Empowers our hoteliers to group and build their own booking portals, where they can act as a brand or destination to focus on marketing, widen visibility, and share (or withhold) booking commissions.
Hotel booking marketplace:
HotelFriend is the only PMS provider that runs a B2C marketplace. The marketplace combines three of the currently successful market strategies: room sales (booking.com), long-term stays (Airbnb), and day trips (TripAdvisor) by offering more than 1.000.000 accommodations and 100.000.000 rooms. In addition, HotelFriend's marketplace enables international tour operators to enter the European market and offer travel packages directly to European customers (without the need for a travel agency).
HotelFriend F.A.Q.

HotelFriend F.A.Q.

Do you provide support?
Yes. If you have any questions or problems, you can always contact our support team via live chat or email at support@hotelfriend.com. Our employees will be happy to help you. Basic support is included in any package. Applications are processed within 24 hours on weekdays. To get weekend support, you can purchase a 24/7 support package.
Do you provide training?
Yes. To sign up for training, you need to follow the link and select the most convenient training time in the calendar.
How do I switch from my old system to HotelFriend?
You can export data from the current system and import it into the system, configure the necessary settings with the help of HotelFrind employees.
What about HotelFriend's compliance with Germany's GoBD regulation?
Yes. There are many inexpensive products on the market that promise their customers to simplify hotel and restaurant management. When choosing the right system among all these options, you should make sure that it is the principles for electronic accounting (GoBD) compliant. Here is how to do it.
Does HotelFriend integrate with other systems?
Yes, there are a number of systems with which HotelFriend supports integration. Also, HotelFriend staff helps to integrate and configure everything correctly. You just need to provide the necessary information.
How do I synchronize my OTA systems with HotelFriend?
If your tariff plan includes the Channel Manager module, contact your account manager or write to Support. HotelFriend staff will help you synchronize and, prior to it, check if your account is prepared for the synchronization process.
Can I use the same tariff plan for several channels?
Yes, you can. When editing the Room Rate in the Source field, pull up the sources where you need to place this tariff plan. In case you need to display the tariff plan on any OTA system, you should select Channel Manager.
How can I accept payments and keep information in the system? Can I specify a deferred payment?
You can connect the Stripe payment system, as HotelFriend provides integration with it. Once you have connected the payment system, you can enter the guest's credit card information into the reservation card. Sure, by observing all security and confidentiality conditions, these cards will be tokenized. Besides, when receiving payment from a guest through the Stripe system, the information in the reservation card will be displayed automatically. You can also connect a POS terminal and add payments to the system as soon as you accept payment by credit card. If you accept payment in cash, you should add a payment to the system using the Add Payment function.
I am trying to add rooms, but the system notifies that the limit has been reached. What should I do?
This means that you have exceeded the limit of rooms indicated in the chosen product and tariff plan. Please contact Support, they will check the information and, upon your request, increase the limit of rooms.
How can I create a reservation for a company? Is it possible to automatically import the reservation list into the system?
To create a reservation for a company, you should enter the company data in the Guests module in the Company tab. Once you have saved the company data, you should move on to the booking method convenient for you. In the guest type, drag and drop the Company Guest and the company from the drop-down list. The reservation creation process is similar.
Do I need to set up a separate account for Booking Button?
No, you just need to select the sections that you want to place on your site and the color palette of the buttons that will suit the site style of the accommodation. After you copy the code generated by the system and install it on your website, the information will be transferred to the website from the HotelFriend system. The Booking Engine module provides step-by-step instructions.
Does HotelFriend provide limited system access based on employee position?
Yes, Hotelfriend provides the ability to create limited access for employees. For example, you like the Housekeeping module, but you do not want to provide full access to the system to your housekeepers. The accommodation administrator can create access for employees of the housekeeper positions. In this case, housekeepers will have access only to the housekeeping Maintenance module. Similarly, other departments can create limited access for employees.

HotelFriend Features

Hotel Management

Front-Desk

Department Management

Employee Management

Room Management

Hotel Dashboard

Housekeeping

Maintenance Management

Mobile Hotel Live Chat

Operations Outsourcing

Task Management

Finance & Payment

Accounting and Document

Payment Management

Reporting System

Booking Balance

Digital Cash Book

Revenue Management

Room Rates

Service Management

Guest Relations

Guest Management

Booking Request, Offer

Self Check-In

Guest Communications

Communication Automation

Digital Marketing

Hotel Website Development

Destination Management

Deal, Package Composer

Ready to get started?

Start free Book a demo