Certified Property Management Software made in Germany
Organize your hotel’s operations with an all-in-one Property Management Software. Consolidate bookings, orders, invoices, and employee information into one user-friendly platform. Access key data and manage operations from anywhere, anytime.
Quality software for every hospitality business
HotelFriend’s cloud-based PMS is a comprehensive software solution that can be tailored to any type of property. Scalable and designed to ensure your business's success, it offers all the tools needed to support your daily property management tasks.
Why is HotelFriend your best choice?
Cloud-based convenience
HotelFriend PMS is hosted in the cloud, allowing you and your team to view crucial information anytime. With automatic updates and secure storage, your operations are always up-to-date and protected.
Comprehensive functionality
From reservations to housekeeping, the platform integrates all hotel operations into one seamless platform to reduce endless hours of manual work.
Tailored to your needs
Get access to customizable features to match your unique requirements. Whether you operate a boutique hotel or a hotel chain, you can select the modules and integrations that work best for you.
Scalable for growth
As your business grows, HotelFriend PMS grows with you. Easily add new rooms, services, or locations to your system without the need for expensive upgrades.
Responsive support
You get a committed support team that ensures you have the tools and guidance needed to succeed: from ticket support and knowledge base to hands-on training.
High ROI guaranteed
With streamlined operations and reduced overheads, HotelFriend PMS quickly pays for itself. Get high returns on investment in a solution that improves efficiency and drives long-term profitability.
Keep your focus on delivering excellence
With extensive experience in software development and deep understanding of the hospitality industry, HotelFriend helps you build a robust foundation for further growth.
Smart accommodation planning with Front Desk
Managing reservations shouldn’t feel like a juggling act. Front Desk provides you with a clear and comprehensive overview of your property's occupancy, helping you make informed decisions quickly. See all the details of bookings, room availability, and guest requests at a glance.
- Mouseover for instant room or reservation details
- Use drag-and-drop to adjust room numbers, types, or guest stays
- Manage individual and group bookings, adding guests with ease
- Quickly find bookings with smart search and customizable filters
- Send reservation requests and booking offers via email promptly
- Handle payments, refunds, and invoices in one place
Integrated Channel Manager for OTA connection
Efficiently manage your online sales channels in real time. Channel Manager streamlines your operations by providing a central hub to oversee and update all of your listings effortlessly. Avoid overbookings and mismatched prices with instant, seamless synchronization that keeps every detail in alignment.
- Set cancellation policies and booking restrictions
- Manage all online listings from one interface
- Ensure real-time quota synchronization
- Maintain stable inventory updates with two-way XML connectivity
- Speed up the sale of your rooms
Meaningful guest interactions through Booking Engine
Encourage guests to book directly with you, increasing your revenue and enhancing digital guest journey. Get your own booking engine that adapts to mobile devices, promotes pre-booking of services and adapts to the look and feel of your brand.
- Enable direct room booking through your website
- Make your packages and deals available for purchase
- Upsell extra services during online reservation
- Let your guests easily reach you via online chat
- Offer flexible payment options, including PayPal and Apple Pay
- Sell automated emails to encourage new bookings, check-ins, or room upgrades
Central hub for all transactions with HotelFriend Payments
Unify all your payment information in one convenient hub and take full control of your finances. Accept transactions from various channels such as your Booking Engine, OTAs, and Mobile Concierge App. Enhance the guest experience, making it simple for guests to book and pay instantly at checkout.
- Access financial insights and reports
- Ensure top-notch security with PCI DSS compliance
- Minimize risks of data breaches and fraud
- Accept online payments for bookings
- Allow QR code payments at the restaurant
- Streamline checkout with POS payments
Solve the issue of delayed reports
Stay informed and make strategic decisions with comprehensive data summaries tailored for your hotel. Gain insights into everything from financial resources and personnel planning to data analysis for profit and cost optimization. Automated reports offer the foundation for successful marketing management and sales growth.
Key management reports
- Property performance report to understand your hotel's current status and trends
- Financial insights report by channel to identify which sales avenues generate the most revenue
- End-of-day balancing to reconcile daily transactions and maintain accurate records
Effective resource planning
- Occupancy tracking with check-in and checkout reports to monitor changes
- Housekeeping insights with detailed lists of room statuses and cleaning priorities
- Meals monitoring to track guest food and beverage orders with delivery status notes
- GoBD and FIBU reports ensure compliance and help you avoid legal issues by meeting all requirements
Accounting package designed for hoteliers
Take control of your hotel’s finances with our intuitive accounting package, designed to simplify your financial operations. Monitor all transactions, maintain tax compliance, and generate reports that provide valuable insights into your business. Adaptable to future regulatory changes, the system ensures you stay ahead of compliance requirements.
- Keep log transactions and attach receipts within your Cash Book
- Manage and export payment data easily, making it accessible for auditors
- Cloud-Based TSS operates without hardware installation
- Fiscal law compliance for Germany, Austria, Portugal, Italy, and other EU countries
- Easy export to CSV and other formats
Kickstart your cloud property management with Quick Start
Experience the convenience of a premium HMS that's ready to use right away. Claim all the tools you need for seamless hotel management.
Spotless cleaning flows with Housekeeping
Get an at-a-glance overview of room statuses and priorities, allowing staff to focus on what needs attention most urgently. With real-time performance tracking, management can swiftly address any issues, allocate resources effectively, and maintain high standards of cleanliness and readiness.
- Comprehensive overview of room statuses and cleaning priorities
- Leave comments and notes for housekeeping team
- Seamless integration between front and back office operations
- Efficient resource allocation to address immediate needs
- Enhanced communication and collaboration across teams
- Consistent maintenance of high cleanliness standards
Builds stronger guest relationships with CRM
Elevate your guest experience by leveraging key information with a Customer Relationship Management system for hospitality. Track guest details, from personal preferences to allergies and dietary restrictions, ensuring each stay is tailored to individual needs. Provide a seamless and customized experience, nurturing guest satisfaction and loyalty.
- Save guest information, including passport details and social media profiles
- Create quick and efficient booking offers for faster reservation handling
- Offer flexible travel vouchers that can be redeemed anytime
- Access comprehensive guest history to identify repeat visitors
- Generate insightful reports on guest demographics and booking patterns
Room Management for accurate listings
Efficiently manage your property’s rooms by setting up all available types for booking and highlighting their unique features. Control hotel capacity and make updates whenever needed, ensuring that each room type is accurately represented and enticing to potential guests. Provide comprehensive information for each room, specifying size, amenities, maximum occupancy, and bed count.
Rate Management to maximize revenue
Tailor room rates according to various factors, such as room categories, meal plans, days of the week, booking sources, and guest types. Our system allows you to create endless room rate variations and modify conditions to suit your business needs. Adjust pricing plans, cancellation policies, and sales restrictions from one centralized platform, ensuring your strategy is always aligned with market demands.
Boost collaboration across hotel departments
Establish a flawless functioning of your hotel departments from restaurant to spa, and provide in-time service delivery. Have a good grip on your employees' performance and organize daily hotel operations with zero micromanagement. Guests can conveniently book a spa treatment or order breakfast delivery directly from their smartphones. Once an order is placed, instant notifications keep your hotel team informed.
Empower your guests with self-service
Allow your guests to register at their convenience with self-check-in options. Whether guests want to modify their reservations, order additional services, or pay and check out, everything can be effortlessly managed via their smartphones or a HotelFriend Kiosk. Contactless room entry further minimizes face-to-face interactions while maintaining a high level of service.
- Digital concierge via kiosk or app
- Real-time updates to keep guests informed
- Easy access to amenities for personalized experiences
- Secure payment processing for hassle-free transactions
- Multi-language support for international guests
- Analytics on guest interactions for improved services
Plan events of any size
Plan and coordinate events of any size with integrated event management tools. Oversee everything from space allocation to resources, services, and catering in. With HotelFriend, you can integrate essential tools like Event Temple and Mailchimp into a single, streamlined system, granting you complete control over your events.
- Seamless tracking of food and beverage orders
- Comprehensive management of all food items in one system
- Streamlined menu distribution for efficient catering
- Automated billing processes for hassle-free transactions
- Easy scheduling of reserved conference rooms
- Efficient tracking of equipment availability
Grow your sales and optimize F&B operations with Select
Pick the perfect package to enhance your sales, and complete it with only the features you truly need.
Keep data integrity with multi-property management
Gain access to multiple properties with just one login, streamlining your management tasks. Keep track of real-time room availability across all locations, ensuring that you can respond promptly to guest needs and optimize occupancy. Assign different access rights based on user roles, ensuring that staff members have the appropriate permissions for their tasks.
- Manage all properties with one integrated platform
- View real-time room availability across locations
- Assign different user access based on roles
- Maintain a comprehensive group-wide database of guests
- Streamline processes for consistent service across properties
Grow sales with a digital POS system
Enhance your hotel and restaurant operations with a digital Point of Sale. Designed to boost efficiency and profitability, it organizes all transactions, creating new opportunities to connect with customers and increase revenues. Whether orders come in from a tablet or a self-service kiosk, HotelFriend's POS ecosystem consolidates everything into one unified cloud-based platform.
- Access transactions anytime with ease
- Generate new revenue by enabling orders across multiple touchpoints
- Enable mobile menu viewing, ordering, and payment
- Ensure organized billing with automated invoice generation
- Integrate seamlessly with Gastronovi, Vectron, and other third-party POS
Simplify food and services ordering
Allow guests to pre-book meals and room services from their phones, kiosk, or your website. Let them pay online and conveniently download an invoice. Provide access to all hotel facilities, including restaurants, fitness centers, and spas, while boosting sales. Easily confirm, reject, or mark orders as completed, freeing your team from navigating phone calls.
- Digital menu with visual and multilingual options
- Comprehensive order details including quantity, allergens and delivery location
- Push notifications for any updates or changes
- Instant, contactless payments for a smooth transaction process
- Online chat for quick and easy communication with guests
Customize your daily workflow with HotelFriend Enterprise
Discover our premium package for large-scale hotels and optimize daily operations with solutions that meet your specific needs.
More ways to outpace your competition
Custom Development
Achieve greater success with bespoke software solutions customized to meet your hotel's unique needs. Our development services are designed to seamlessly integrate into your workflow, cutting down manual tasks and boosting your profitability. Experience the power of solutions crafted specifically for your hotel.
- Custom website creation
- White-label app development
- CRM tailored to your preferences
- Build your own specialized product
Unlimited Third-party Integrations
Unlock limitless possibilities with our extensive marketplace of third-party apps and integrations. Discover and adopt new services, products, and features that keep you ahead of the competition and enhance your guest experiences.
- More than 120 third-party integrations
- More than 200 OTA channels available
Trouble-free onboarding guaranteed
Switching to HotelFriend is straightforward and hassle-free. We will guide you through setup and answer all your questions, and you can choose between self-guided or assisted onboarding based on your preference. Once you're set up, our support team and help center are available to help you maximize the platform's benefits.
Harness the power of cloud PMS
Plug-and-play integrations
Keep using your favorite tools while enhancing your system. Easily integrate existing systems into HotelFrined PMS, making your switch smooth and operations efficient.
Access from anywhere
Manage your property effortlessly from any device or operating system with only an internet connection needed, offering flexibility and convenience like never before.
Intuitive design
Our user-friendly, guest-centric platform allows new employees to adapt quickly, simplifying operations and focusing on delivering outstanding guest experiences.
Maximize your revenue
Grow revenue by leveraging our PMS's booking engine, package manager, and comprehensive analytics to strategically amplify your sales.
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