Boost your guest satisfaction score by 83% in one week
Eliminate check-in lines, communicate with guests in real-time, and sell personalized offers — all while running your property remotely from anywhere in the world. That’s what our Mobile Concierge and hotel software were designed for.
Software solutions for each stage of the guest journey
Booking & Pre-Arrival
Boost your online presence with our integrated website and Booking Engine.
Arrival & Check-In
Enable easy check-in and room access via our kiosk system or mobile app.
During the Stay
Provide quick access to ordering, upsell offers, and improve communication.
Check-Out & Departure
Ensure a secure check-out and effortless bill settlement.
Let guests take the lead in managing their stay
From check-in to payments, your guests take care of their stay from start to finish. We've automated every touchpoint for ultimate convenience. No queues, no hassle, just effortless enjoyment.
Booking & Pre-Arrival
Hotel website to spark wanderlust
First impressions matter. Our design team creates visually striking websites that showcase your hotel’s unique charm, enticing guests to book their dream getaway at your property. Let’s highlight what makes your hotel special.
- Build credibility as a business
- Grow online presence
- Connect with your guests
Direct booking via Booking Engine
Facilitate commission-free reservations through our intuitive booking platform. Guests can effortlessly view availability, book online, and make payments with our native Booking Engine. Promote your exclusive offers and watch your revenue grow.
- Real-time availability and pricing
- Promote special offers, services, and packages
- Online payments & check-in
Arrival & Check-In
Digital self-check-in
Our mobile app self-check-in lets guests finish registration at your hotel before they arrive. They can do it all from their smartphone, instead of waiting in a long queue. This saves time for your staff and makes things smoother for everyone.
- Early submission of personal information
- Secure e-signature & ID verification
- Endless upselling opportunities (e.g., suggest food & beverage, airport transfer, SPA services)
Self-service key card pickup via kiosk
HotelFriend's Kiosk simplifies the pickup of room key cards. No need for staff assistance – guests can encode and collect their cards independently. Connect supported door lock systems, and let your guests grab their keys from the kiosk dispenser.
- Room card encoder & dispenser
- Identity verification via PIN
- Full PMS integration
Quick room access with mobile keys
It’s time to leave lost keys or in-person handovers in the past. Our Concierge App is here to turn guests' mobiles into room keys! We integrate with the top smart lock and digital key providers to help your guests access their rooms with just a tap.
- Issuing of digital key cards
- Integration with Salto
- Offline mode
During the Stay
Virtual hotel guestbook
Elevate your guests' stay with easy access to crucial information about the area, transportation options, room service, hotel events, available amenities, and operating hours in one digital space.
- Access codes, wifi passwords, and FAQ's
- Room service menus
- Easy info management
AI-powered real-time chat
Communicate with travelers through live chat, available in the Mobile Concierge App. With HotelFriend's advanced AI Assistant, automate personalized messages tailored to each conversation.
- Easy communication through in-app chat
- Notifications on the changes in service status
- AI-generated responses
Order management to boost sales
Go above and beyond customer expectations with mobile ordering. Let your guests customize orders, specify preferences, and pay from the comfort of their rooms. Keep everyone updated on breakfast discounts and new offers with push notifications.
- Special offers & discounts
- Access to services & amenities
- Mobile POS
One-click stay extension
Picture this: a guest falls in love with your hotel and wants to prolong their stay. Instead of navigating complex procedures, they can simply request an extension through the app – whether they're lounging by the pool or exploring the city.
- Available across platforms
- Extending stays on the go
- Increases guest value
Check-Out & Departure
Invoicing and final payments
Our platform simplifies final bill settlement, allowing you to generate invoices and facilitate transactions. Whether travelers have made a booking or order through the Booking Engine or our Mobile Concierge, they can conveniently settle their bills online, ensuring a hassle-free and quick departure.
- Safe and secure check-out
- PSD2 compliance
- No manual input of card data
One software, different devices
The digital guest experience software works on various devices and for any scenario. Whether guests use their smartphones, reception tablets, or HotelFriend kiosks, we’ve got them covered.
Why winners choose HotelFriend
Increased referral revenue
Exceptional guest experiences result in more than 2.5 times greater revenue from referrals.
Impressive return on investments
Prioritizing the customer journey leads to over 50% higher returns on marketing investments.
Faster sales cycles
Properties that manage customer journeys see over 13 times bigger revenue from cross-selling and upselling.
Reduced operational costs
Embrace the future of hospitality with autonomous hotel operation: increase efficiency and cut operational costs.
F.A.Q.
Boutique properties, small hotels, and guesthouses often face challenges at the front desk, including limited staff, long check-in queues, and manual data entry. Cloud-based check-in solutions digitise the arrival process, allowing guests to check in via self-service kiosks or mobile devices.
When discussing cloud-based check-in software for small properties, consider the following:
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Mobile & Self-Service Options
Mobile and self-service options allow guests and staff to interact with the PMS via smartphones, tablets, or kiosks. This reduces manual workload and front-desk queues while enabling staff to perform tasks on the move. Hotels improve operational efficiency and deliver a positive guest experience.
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Integration
The PMS seamlessly connects with internal hotel systems and third-party tools. It ensures real-time updates for rates, availability, and guest data, resulting in accurate reporting and smooth workflows across departments.
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Automation
The PMS automatically handles repetitive tasks using predefined triggers and rules. Staff can focus on guest service instead of administrative duties. Automation increases accuracy, enhances efficiency, and ensures consistent service.
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Security & Compliance
Security and compliance ensure that payment information, guest data, and hotel systems are protected and aligned with industry and legal standards. A secure and compliant PMS safeguards business continuity, protects the property’s reputation, and provides peace of mind for both guests and staff.
Cloud check-in software solutions typically fall into three categories:
- Mobile Check-In Apps
- Self-Service Kiosk Solutions
- All-in-One Cloud PMS with Check-In Module
Cloud-based check-in software is especially valuable for small properties when:
- Front desk staff is limited and requires automation
- Guest arrivals need to be faster and more efficient
- Paperwork and manual processes must be reduced
- Integration with booking channels and existing PMS is required
- Guests expect mobile check-in options
HotelFriend is a comprehensive hotel management software (PMS) designed for hospitality businesses. It combines a Booking Engine, property management, POS, Channel Manager, event management, and guest experience tools in one integrated platform.
Its cloud-based check-in software helps small hospitality facilities reduce errors, save time, and enhance the guest experience — without investing in expensive standalone systems. Choose HotelFriend to gain a competitive advantage in the digital hospitality market.
Automated check-in systems are gaining popularity in the modern hospitality industry, especially for medium-sized and small properties with limited staff. They allow guests to check in digitally, minimising errors, reducing front-desk congestion, and enhancing the overall guest experience.
When evaluating hotel systems for automated check-in, pay attention to:
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Integration
Integration refers to how effectively a hotel PMS connects with other systems and operational tools. Strong integrations ensure real-time synchronisation of rates, availability, and guest data across all platforms. This reduces manual data entry, prevents overbooking, and eliminates inconsistencies between systems.
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Ease of Use
Ease of use describes how intuitive and user-friendly the PMS interface and workflows are for staff. Complex systems can slow down daily operations. A user-friendly PMS accelerates onboarding, reduces errors, and increases staff productivity, allowing teams to focus more on guest service.
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Security & Compliance
Security and compliance ensure that sensitive payment information and guest data are protected in accordance with legal and industry standards. A secure and compliant PMS safeguards the property’s reputation, ensures business continuity, and builds guest trust.
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Guest Experience
Guest experience tools within a PMS help personalise and streamline the guest journey from booking to post-stay. Today’s guests expect fast, digital-first, and personalised interactions. A PMS that supports these expectations increases satisfaction and loyalty.
Automated check-in is typically available in three types of hospitality software:
- All-in-One Cloud PMS
- Mobile Check-In Apps
- Self-Service Kiosks
Check-In Automation works best in the following cases:
- High guest volume: Hotels handling many arrivals simultaneously (e.g., holidays or weekend peaks).
- Mobile-friendly guests: Tech-savvy travellers and business guests quickly adopt digital processes.
- Limited front desk staff: Smaller teams benefit significantly from reduced workloads.
- Pre-arrival communication: Automated SMS and email notifications streamline the pre-check-in process.
Result: Fewer errors, faster guest turnover, higher satisfaction, and reduced staff pressure.
Automated check-in also has certain limitations:
- Poor connectivity: Hotels with unstable internet connections may struggle with smooth cloud automation.
- Traditional guest preferences: Guests who prefer personal interaction or have complex requests may avoid automation.
Result: Automation may be underutilised, confusing for some guests, or only partially effective.
HotelFriend develops comprehensive hotel management software (PMS) for hospitality businesses. It combines a Booking Engine, Channel Manager, Property Management, and additional tools within one integrated platform.
Practical experience reported by hoteliers highlights clear benefits of automated check-in systems, including time savings, improved guest satisfaction, and reduced operational errors.