Product Support for the Hospitality Businesses

No matter what, our dedicated team is here to help you. We provide a full range of customer support services, including ticket support, employee training, customization, and integration with third-party software.

Product Support for the Hospitality Businesses
Ticket Support
Ticket icon

Ticket Support

If you have any questions or need advice on navigating the HotelFriend system, leave a ticket for our experts. Our support team will respond to you as soon as possible within standard business hours.

How to Submit a Support Ticket
HotelFriend Knowledge Base icon

HotelFriend Knowledge Base

HotelFriend Help Center is our online encyclopedia designed for customers to get to know the product better. Here you will find useful tips, instructions, and training videos on every aspect of our system.

Browse it to find the answers to all basic questions, including initial account setup or report generation.

Visit Help Center
HotelFriend Knowledge Base
Advanced Support icon

Advanced Support

Our premium support services include personal assistance in all matters of integrating the system into your business. This also includes setting up everything for you and adjusting our products to your needs. Here is the list of services available to those who choose premium:

Account setup icon
Account setup
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Let our experts guide you through the initial setup to get started quickly and easily.
  • Initial hotel setup
  • Initial Channel Manager setup
  • OTA channel activation or deactivation
  • OTA channel registration
  • Initial Booking Engine setup
Employee training & Data import icon
Employee training & Data import
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Ensure business continuity with employee training and seamless migration of data from your previous system to HotelFriend.
  • Digital employee training
  • On-site employee training
  • Data import from third-party systems
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Customization services
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Get your own solution with an individual design, whether you need an application, a website, or new functionality in the system interface.
  • Personal Website
  • White-label App
  • Interface operation
Cloud TSE for the DACH region icon
Cloud TSE for the DACH region
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We have all that hotels in Austria and Germany may need to comply with local tax and accounting laws.
  • TSE Activation
  • License per Property

Talk to Our Support Team

Want to benefit from outstanding customer support? The first step is easy: just find some time to chat with our team.

Contact us
Friedrichstraße 171, 10117 Berlin, Germany
Tel: +49 30 46999 5418
Fax: +49 30 46999 5419