HOTELFIREND SOLUTIONS
Product Support for the Hospitality Businesses
No matter what, our dedicated team is here to help you. We provide a full range of customer support services, including ticket support, employee training, customization, and integration with third-party software.
Ticket Support
If you have any questions or need advice on navigating the HotelFriend system, leave a ticket for our experts. Our support team will respond to you as soon as possible within standard business hours.
How to Submit a Support Ticket
HotelFriend Knowledge Base
HotelFriend Help Center is our online encyclopedia designed for customers to get to know the product better. Here you will find useful tips, instructions, and training videos on every aspect of our system.
Browse it to find the answers to all basic questions, including initial account setup or report generation.
Visit Help Center
Complete Onboarding Support
Get optional, one-time services that make your first steps with HotelFriend PMS smooth and stress-free. You decide what kind of help you need – and we’ll handle the rest. Our goal is to save you time, prevent costly mistakes, and ensure your system is fully set up and ready to operate without hiccups.
Initial hotel setup
Start strong from day one. Our team will fully configure your system so you don’t have to spend hours figuring out the details. We set up room types, rates, VAT and tax settings, cancellation policies, and other essentials that fit your hotel’s operations.
Data import
Migrating to a new system doesn’t have to mean losing valuable data. With Data Import service, we’ll transfer guest profiles, past and future reservations, and booking details directly into your PMS. Continue operations without interruptions or missing records.
Employee training
Help your team feel confident with the new software from the very beginning. The training sessions cover all hotel departments – front desk, housekeeping, accounting, and more – so everyone knows exactly how to work with the PMS. You can book as many hours as needed.
OTA channels setup
Connecting to OTAs doesn’t have to be complicated. We’ll take care of the technical setup for platforms like Booking.com, Airbnb, or Expedia. With proper channel registration and mapping, your rates, room types, and availability stay perfectly synced, securing every possible reservation.
Premium Support Line
For hotels that value reliability, Premium Support gives you direct access to a dedicated HotelFriend expert – your personal support agent. Unlike general hotlines, you’ll always talk to the same person who knows your setup and understands your needs.
Instant answers – no ticket systems or waiting in line.
One trusted contact – consistency with someone who already knows your setup.
Faster resolutions – less back-and-forth, more quick fixes.
Tailored advice – practical tips adapted to your hotel’s workflow.
Confidence – peace of mind knowing expert help is just one call away.
Talk to Our Support Team
Want to benefit from outstanding customer support? The first step is easy: just find some time to chat with our team.