HOTELFIREND SOLUTIONS
Product Support for the Hospitality Businesses
No matter what, our dedicated team is here to help you. We provide a full range of customer support services, including ticket support, employee training, customization, and integration with third-party software.
Ticket Support
If you have any questions or need advice on navigating the HotelFriend system, leave a ticket for our experts. Our support team will respond to you as soon as possible within standard business hours.
How to Submit a Support Ticket
HotelFriend Knowledge Base
HotelFriend Help Center is our online encyclopedia designed for customers to get to know the product better. Here you will find useful tips, instructions, and training videos on every aspect of our system.
Browse it to find the answers to all basic questions, including initial account setup or report generation.
Visit Help Center
Advanced Support
Our premium support services include personal assistance in all matters of integrating the system into your business. This also includes setting up everything for you and adjusting our products to your needs. Here is the list of services available to those who choose premium:
- Initial hotel setup
- Initial Channel Manager setup
- OTA channel activation or deactivation
- OTA channel registration
- Initial Booking Engine setup
- Digital employee training
- On-site employee training
- Data import from third-party systems
- Personal Website
- White-label App
- Interface operation
- TSE Activation
- License per Property
Talk to Our Support Team
Want to benefit from outstanding customer support? The first step is easy: just find some time to chat with our team.