Unify Operations Across Your Hotel Chain or Multi-Property Group

Effortlessly manage your entire hotel chain from a single, easy-to-use platform. HotelFriend’s PMS integrates seamlessly with POS and restaurant management systems, keeping every aspect of your operations connected and running smoothly.

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Hotel Property Management System for Hotel Сhains

Empowering hotel businesses globally

A proven solution to fuel your success

Make fast service your USP

Meet your new, efficient team member. Your restaurant kiosk can handle up to three orders per minute, ensuring customers can browse, get meal information, and pay using various payment options without waiting in line.

Get started in hours
Seamless operations across your chain
Automate core processes like check-ins
Manage staff shortages efficiently

Quick learning for hotel staff

Our intuitive design allows your team to quickly learn and start using the system with minimal training. With helpful videos and instructions available in our Help Center, any user can easily grasp the basics.

On-demand training with HotelFriend support
Self-paced learning with easy-to-access resources
Empower staff to use all PMS features
Quick onboarding for new employees

Deeper insights into guest data

Gaining a clear understanding of your guests' preferences and behavior is crucial for delivering outstanding experiences and boosting revenue. HotelFriend enables you to access more detailed guest data than ever before.

Unlock detailed guest information
Track order preferences, spending habits, and visit purpose
Tailor your offerings based on guest data
Build personal connections for increased loyalty and revenue

Boost your chain’s revenue stream

Efficiently manage your room inventory across all channels. Sell directly from your website and partner with leading OTAs to expand your reach and boost revenue. Unlock endless opportunities for direct sales and business growth.

Enable online room bookings
Offer exclusive deals to drive reservations
Allow guests to pre-order food and services
Maximize revenue through cross-selling opportunities

Tailored for your business, engineered for success

Handling multiple properties can feel daunting, but HotelFriend streamlines your operations with ease. Get an overview of all hotel processes and optimize the administration of your hotel group.

All-in-one PMS for core operations

HotelFriend’s all-in-one Property Management System is designed to simplify and optimize every aspect of your hotel’s operations. With an integrated Channel Manager, Booking Engine, Guest Management, and Housekeeping module, you can manage everything from reservations to room cleaning and guest preferences with ease.

Multi-Front Desk for chain monitoring

Monitor room availability in real-time, including the status of vacant ready, vacant dirty, and occupied rooms. This centralized system ensures that all front desk teams are on the same page while giving you a complete picture of your hotel chain's operations at any given moment.

POS for enhanced F&B service

Whether you’re managing a bustling restaurant, rooftop bar, or hosting large events, the POS and Ordering System is built to handle all your F&B needs. The system enables easy and efficient order-taking, real-time updates, and seamless communication between the kitchen, bar, and front-of-house staff.

Department Management for better coordination

Managing various hotel departments, such as conference facilities, restaurants, and SPA, has never been easier. Stay organized and ensure seamless coordination between all teams. Assign tasks, track performance, and maintain operational efficiency across all departments for a smoother, more enjoyable guest experience.

Rate and Revenue Management for maximum profit

Maximize your hotel’s profitability with a tool that allows you to set dynamic pricing strategies and adjust your prices based on demand, seasonality, and other factors. You can manage rates across all channels, ensuring consistency and avoiding discrepancies. Optimize your revenue streams and boost occupancy with automation.

HotelFriend Payments for fast billing

HotelFriend Payments simplifies your billing processes and ensures accurate, secure transactions across all platforms. From guest check-in to final payment, our integrated payment system reduces manual errors and speeds up the payment process. Handle credit card transactions, deposits, or prepayments with no hassle.

Accounting package for financial compliance

Keep your hotel compliant with all necessary regulations. The system seamlessly integrates with your existing accounting software through API or CSV export, making financial reporting simple and efficient. You can generate real-time reports on revenue, expenses, taxes, and profits, ensuring that your hotel stays on top of its financials.

Guest Experience Software for personalized stays

Create instant, personalized, and connected experiences for your guests. From booking confirmations to orders and check-outs, our Guest Experience Software connects all digital touchpoints within a dedicated mobile app or kiosk, enhancing guest satisfaction and loyalty.

Plug-and-play API for third-party integrations

Easily connect with third-party services, including credit card gateways, CRM systems, and more. Whether you're adding a new payment provider or integrating a customer loyalty solution, HotelFriend allows you to quickly and efficiently incorporate external tools into your workflow.

Tailored for your business, engineered for success

Why HotelFriend is your best choice?

Cloud-based chain control

Manage all your hotel’s front- and back-office activities in one platform. Access and monitor your properties anytime, anywhere, ensuring you stay on top of every detail.

Automation of routine tasks

Generate reports instantly, automate housekeeping tasks, and enable digital check-ins and check-outs to enhance productivity and streamline operations.

Boost in speed and productivity

The seamless connection between your booking engine, channel manager, and front desk ensures faster service and improved operational efficiency.

Alternative to outdated solutions

Ditch clunky on-premise solutions for HotelFriend’s user-friendly, cloud-based platform. We handle the servers and maintenance, so you can focus on running your properties.

Zero errors and discrepancies

Eliminate overbookings and rate inconsistencies. Maintain accuracy in key areas like bookkeeping and sales, ensuring smooth operations across your entire system.

Ensured compliance

Fully GDPR and PCI-compliant, our platform offers peace of mind by keeping your hotel operations aligned with legal requirements and fiscal law.

See how we’re helping businesses like yours

From large hotel chains to boutique groups, we empower hoteliers to streamline operations, improve efficiency, and deliver exceptional guest experiences.

Don't settle for outdated hotel technology

It’s time to exit the era of slow processes and fragmented workflow. Discover how the HotelFriend PMS system can simplify your operations and drive true growth.

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HotelFriend F.A.Q.

What is HotelFriend?

HotelFriend is a software development company specializing in cloud solutions for the hospitality industry. Founded in Berlin in 2016, we provide intuitive, all-in-one property management software that enhances guest experiences and offers flexibility for hoteliers. With over 8 years of expertise, we serve hundreds of global clients.

What does HotelFriend do?

HotelFriend PMS offers a seamless cloud solution for hospitality management, covering property management, online booking, and revenue management. We also provide custom software and website development, white-label app solutions, and comprehensive project management.

Is there a free trial available?

Yes, HotelFriend offers a risk-free 14-day trial that allows you to test and familiarize yourself with our platform. This trial period lets you explore all core functionalities without requiring any financial commitment or credit card details.

Do the packages come with customer support?

Yes, every HotelFriend package includes access to ticket-based customer support. Our team is readily available to assist within standard business hours. For businesses seeking personalized attention and custom solutions, the Enterprise package offers premium individual support and advanced custom development services.

How secure is the data stored on HotelFriend?

Data security is a top priority for HotelFriend. Our PMS is securely hosted on Amazon AWS servers in Germany. AWS provides a robust infrastructure with strong security features, including encryption for data both in transit and at rest. We conduct regular updates and security audits to keep your data safe and confidential, ensuring it remains protected from unauthorized access.

Can HotelFriend integrate with our existing systems?

Absolutely! HotelFriend offers over 120 integrations with CRSs, fiscalization solutions, payment gateways, and more to ensure flawless compatibility and full-fledged functionality for your hotel operations.

How can I decide which package is best for me?

We suggest starting with our complimentary 14-day trial to evaluate our platform’s capabilities. During this period, explore what works best for your operations. Our packages—Start, Select, and Enterprise—are designed to support different operational needs and budgetary considerations. Our sales team is also available for consultation to guide you in selecting the perfect plan.

Can I change my package after subscribing?

Certainly! HotelFriend understands that your business needs can change over time. Therefore, we allow you to upgrade or downgrade your subscription package whenever necessary, ensuring that your hotel can adapt flexibly as demands evolve.