AUTOMATED ONLINE DISTRIBUTION SYSTEM

Hotel Channel Manager Software

Manage multiple sales channels in real-time and sell your rooms at flexible rates across the globe.

Get reservations from 200+ OTAs in one system
Use customizable tariff plans for profitable sales
Manage quotas and prices for all distribution channels
Set restrictions for connected OTA platforms
Update info about available rooms across all channels

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Hotel Reservations from different channels

Achieve maximum sales rates

A Channel Manager is a reliable tool that helps to manage room inventory and rates, as well as to make your property visible on leading booking platforms with no extra effort.

Instant synchronization with multiple top OTAs enables you to reach the maximum sales rates for your hotels or apartments. Since our Channel Manager is seamlessly integrated into HMS, there are no time gaps between incoming reservations.

Conduct your business without any worries about overbookings, missed bookings, or inaccurate prices.

How does a Channel Manager work

A Channel Manager synchronizes your room rates and availability across all connected online sales channels.

To connect to a new channel, you need to send a connection request in one click and after that we will contact you to help you with further synchronization.

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Whether you add new info about the accommodation, change prices in the system, or someone makes a booking – all your listings will be updated automatically and in real-time. Manage and promote your property on multiple platforms from one system.

Must-have features of Channel Manager

There are a number of features that can make all the difference for your successful online presence.

The efficient online distribution system should have the following key elements:

Connect with more than 200 channels

Promote your rooms, apartments, or B&B’s via the top listing websites, such as Airbnb, Booking.com, and Expedia. Manage numerous channels simultaneously without any risk of double bookings. Get an overview of the active and disabled channels and send a request to connect with a chosen OTA in one click.

Add and view your room types

Manage all room types put out for sale on different booking platforms in one tab. Efficiently sell your room inventory, ensuring full hotel occupancy at any time of the year due to no synchronization delays.

Customize tariff plans as you wish

Benefit from an opportunity to set up a unified tariff plan for all connected OTAs or create different plans for different distribution channels in the HMS. You can also add new rates from the source Channel Manager. Choose the option that suits you best.

Enhance revenue grow with Virtual Rates

All your room rates are conveniently stored in our Channel Manager, and you will always have them at hand. Create Virtual Rates on the base of the existing ones by adding discounts and markups to any booking, add more rates to your list, see which types of meals are included. Achieve the best possible financial results with a built-in tool for revenue management, which grants more flexibility in your pricing strategy.

Gain flexibility in restrictions arrow icon

Adjust your hotel’s restrictions any time you need. The Hotel Online Distribution System allows you to establish your own rules by fixing minimum and maximum length of stay for each OTA, as well as set sales restrictions on room types. View the period for which the restriction is valid, which rates it is applied to, and indicate the days when guests are not allowed to make bookings or check out.

Ensure GDPR compliance arrow icon

Our Channel Manager meets the GDPR standards and is constantly updating to any new changes in the field of data security. The risk of data breaches is avoided.

Connect with the world’s leading OTAs directly through our platform

101Hotels.com

A.R.S. - Alberghi Ristoranti Sirmione

Acase

Agoda

Agriturismo.net

Aia Palas

Aic Travel Group

Airbnb

AJA - Associazione Jesolana Albergatori

Alliance Resaux

AMK

Atrapalo

Avia-Centr.ru

Azent.ru

B2B.Ostrovok

BBPlanet

Bed-And-Breakfast.it

Bedandbreakfast.eu

Bedandbreakfast.nl

Beds4travel

BestDay

Booking Piemonte

Booking.com

Bronevik

Capri Online

CBooking

Charme and Relax

Charming Italy

Ciclosophy

ConilHospeda

Ctrip - Trip.com

DataHotel.Net

Despegar

Destination Florence

Dimore D'Epoca

Distantis

Dobovo.com

Dolomiti.org

Dorms.com

Easytobook

eDreams ODIGEO

Elba Promotion

Els Ports

Escape Away - Signatours.dk

Esquiades

ETS - Executive Travel Service

Expedia

Feratel

Fincahotels

GardaPass

Gardasee.de

Grado.it

HostelGalaxy

HostelsClub

HostelWorld Group

HotelBeds

HotelInn

HotelNet

HotelsClick

HotelsCombined - Revato

HotelsCorse

Hotusa

HRS

I Castelli

Imperatore Travel

ImperaTours

InItalia

Ionian Travel

Italcamel

Italy Hotels - Federalberghi

Italy Hotels Umbria

IVH Group

Ixpira

JacTravel

Keytel

Lastminute

LiForYou

Livigno.eu

LoveVDA - Valle D'Aosta

Megotel

Mirai

Moena.it

Mr and Mrs Smith

One Two Trip

One Up Travel

Ostrovok

Pontedilegnotonale.com - Adamello Sky

Prestigia

Rate Hawk

S7 Airlines

Salento.it

Sleeping

Smartbox

SpeedyBooker

Stay Bonanza

Sun Hotels

Svoy Hotel

Tablet Hotels

The Best Spa Hotels

Travco

Travel Republic

TravelClick.ru

TravelMinds

Traveloka

Trentino Booking

UTS Group - HotelBook

Valdichiana Living

Vashotel

Visit Tuscany

VRBO/HomeAway

Waytostay

Welcomebeds

WHL - Worldwide Hotel Link

WinBooking

World2Meet

Xenia

YesAlps

Zabroniryi.ru

Zen Hotels

What you get with HotelFriend Channel Manager

Accurate prices

+ Up-to-date listings

Our software supports 2XML connection that ensures correct updates of the information across all connected channels. Sell your inventory simultaneously on numerous OTAs and provide accurate information on vacancies, prices, and other room details.

Effective promotion

+ Advertise your property on Booking.com, Airbnb, Expedia, and more

Enhance your brand visibility and exposure by promoting your property on the world’s leading external booking platforms.

Multiple booking sources

+ Benefit from 200+ OTAs in one system

Sell your rooms all around the globe via numerous international OTAs. Increase your revenue by adding new booking sources to your direct sales channels.

Boost in revenue

+ Get full control over distribution

Whenever you get a cancellation, the Channel Manager makes the room available for sale on all channels again, giving you the best chance to sell it in time.

No more overbookings

+ Reliable 2XML synchronization for your peace of mind

The room inventory is always in sync with the data stored in PMS, so you can sell your rooms across various OTAs without any risks of mistakes.

Optimized performance

+ Reports show how each channel is performing

You have a complete overview of your sales channels’ performance, so that you can optimize your business strategy in the long run.

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«The Channel Manager by HF is very easy to use. Allows us to save time on updating prices and availability. You can control all channels and don’t worry about overbookings. Initial setup was a bit confusing but the customer support team helped to solve all the issues. I would not hesitate to recommend it any time.»

Alp Hotel

Engelberg, Switzerland

Success Stories

HotelFriend AG

HotelFriend is a global IT company and provider of business software with offices across Europe.

The company specializes in R & D in the travel and hospitality sectors, cloud computing, e-commerce, CRM, ERP, and the development of mobile and desktop apps.

Berlin

headquarters

60+

products

450.000+

development hours

40+

countries

18+

departments

50+

employees

nationalities

250+

network of partners

HotelFriend F.A.Q.

What does this product do for the hotelier?

A Channel Manager is a tool that helps hoteliers to automatically place their listings for sale across multiple booking platforms. It allows hotel owners to sit back and increase their hotel occupancy automatically, while providing an opportunity to restrict or release rooms exclusively for certain sales channels at any time.

How can a Channel Manager make my workflow easier?

Our Channel Manager is seamlessly integrated into the property management system, so communication with the booking platforms happens without any delays. Not a single piece of important information, such as email address or guest name, will be lost on the way from one provider to another.

Apart from that, we automate each part of your daily workflow. HotelFriend can gather booked breakfast options, cleaning fees, and even credit card information from the guests, and each guest will receive a fully automated individual booking confirmation from the hotel after making a reservation. The booking is automatically moved to the occupancy plan, the front desk staff is informed via the built-in messaging system, and the hotel owner can also be informed by email if needed. All this can be customized up to your specific needs and requirements.

Can I fully automate my hotel operations and run a staffless hotel with HotelFriend?

Of course, you can! We will help you to automate your daily operations and each step of the guest stay from arrival to check-out. Here is what we offer:

● Arrive with HotelFriend: benefit from a classic check-in, a fast check-in, a contactless check-in via an app, a remote check-in via tablet, and offer your guests digital room keys;
● Stay with HotelFriend: use the guest directory, upsell services, talk via chat in real-time, offer a custom app and assign guest statuses;
● Manage business customers with HotelFriend: receive group bookings, set company rates, use Paymaster option, and manage rooms;
● Work with HotelFriend: streamline the workflow of your housekeeping team, hotel departments, and benefit from room planning, tasks for services, and reports;
● Depart with HotelFriend: manage your hotel accounting, payments, and introduce fast check-out;
● Come back again with HotelFriend: increase guest retention with birthday emails, discounts, and action codes, as well as commission-free sales via the booking engine.

What is a two-way synchronization?

The two-way (2XML) synchronization is a type of connection between Channel Manager and OTAs that guarantees that all room details are relevant. Thanks to it, a room will become unavailable on all the connected platforms, if it is already booked through one platform. And if a reservation is canceled, this room will automatically become available for sale again.

How do I synchronize my OTA systems with HotelFriend?

If your tariff plan includes the Channel Manager module, contact your account manager or write to Support. HotelFriend staff will help you synchronize and, prior to it, check if your account is prepared for the synchronization process.

Can I use the same tariff plan for several channels?

Yes, you can. When editing the Room Rate in the Source field, pull up the sources where you need to place this tariff plan. In case you need to display the tariff plan on any OTA system, you should select Channel Manager.

Does HotelFriend integrate with other systems?

Yes, there are a number of systems with which HotelFriend supports integration. Also, HotelFriend staff helps to integrate and configure everything correctly. You just need to provide the necessary information. You may request integration here.

How do I set up Restriction Plans and import them to the Channel Manager?

You can create Restriction Plans for each individual OTA. For that, you need to click the “Set Restrictions” button in the Channel Manager module. In the new window, you will see Restriction Plans for each OTA. If necessary, you can delete any Restriction Plan by clicking the “-” button. Then, if everything is correct, click the “Connect” button to connect the OTA Restriction plan to the Channel Manager.

How do I proceed to sell rooms on Booking.com, Expedia, HRS, and other OTAs?

Getting the hotel set up on these platforms is easy and happens in a standard format. Here the Channel Manager helps a lot: many properties use it to maintain rates and availability on the OTAs. Here you will find basic steps on how to sell your rooms on any OTA with the HotelFriend Channel Manager.

Do you provide support?

Yes. If you have any questions or problems, you can always contact our support team via live chat or email at support@hotelfriend.com. Our employees will be happy to help you. Basic support is included in any package. Applications are processed within 24 hours on weekdays. To get weekend support, you can purchase a 24/7 support package.

How do I switch from my old system to HotelFriend?

You can export data from the current system and import it into the system, configure the necessary settings with the help of HotelFrind employees.

I am trying to add rooms, but the system notifies that the limit has been reached. What should I do?

This means that you have exceeded the limit of rooms indicated in the chosen product and tariff plan. Please contact Support, they will check the information and, upon your request, increase the limit of rooms.

Does HotelFriend provide limited system access based on employee position?

Yes, Hotelfriend provides the ability to create limited access for employees. For example, you like the Housekeeping module, but you do not want to provide full access to the system to your housekeepers. The accommodation administrator can create access for employees of the housekeeper positions. In this case, housekeepers will have access only to the housekeeping Maintenance module. Similarly, other departments can create limited access for employees.

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