HOTEL ONLINE DISTRIBUTION SYSTEM

Hotel Channel Manager Software

Manage multiple sales channels in real-time and sell your rooms at flexible rates across the globe.

Receive reservations from 200+ OTAs in one system

Use customizable tariff plans for more profitable sales

Manage quotas and prices for all distribution channels

Set restrictions for connected OTA platforms

Update info about available rooms on all channels

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Hotel Reservations from different channels

Achieve maximum sales rates

Channel Manager is a reliable software module that helps to manage room inventory and rates, as well as advertise your property with no extra effort.

Instant synchronization with multiple top OTAs enables you to reach the maximum sales rates for your hotels or apartments. Conduct your business without any worries about overbookings or inaccurate prices.

How does a Channel Manager work

Channel Manager synchronizes your room rates and availability across all connected online sales channels.

Whether you add new info about the room, change prices in your PMS, or someone makes a booking – all your listings will be updated automatically and in real-time. Manage and promote your property across multiple channels from one centralized system.

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Must-have features of Channel Manager

There are a number of features that can make all the difference for your successful online presence.

The efficient online distribution system should have the following key elements:

Connect with more than 200 channels

The more channels you use, the more prospects you can reach! Promote your rooms, apartments, or B&Bs via the top listing sites, such as Airbnb, Booking, and Expedia. Manage numerous channels simultaneously without any risk of double bookings.

Customize tariff plans as you wish

You can set up tariff plans for all connected OTAs at once or for each of them separately in your PMS. Choose the option that suits you best.

Avoid errors with two-way synchronization

Our software supports two-way data exchange that ensures correct updates of the information across all connected channels. Instead of changing the details manually on every platform, you can adjust them once in the PMS and let the system do the boring part for you.

Get access from anywhere, anytime

Our Channel Manager works on a cloud-based infrastructure that can be accessed 24/7, from any device. A deep integration with the PMS guarantees accurate and consistent listings thanks to centralized channel management.

Gain flexibility in room policies

Adjust your hotel’s pricing strategy, cancellation policy, or restrictions any time you need. The Channel Manager allows you to establish your own rules by fixing minimum and maximum length of stay for each OTA, as well as set sales restrictions on rooms.

Ensure GDPR compliance

Our Channel Manager meets the GDPR standards and is constantly updating to any new changes in the field of data security. The risk of data breaches is avoided.

Connect with the world’s leading OTAs directly through our platform

101Hotels.com

A.R.S. - Alberghi Ristoranti Sirmione

Acase

Agoda

Agriturismo.net

Aia Palas

Aic Travel Group

Airbnb

AJA - Associazione Jesolana Albergatori

Alliance Resaux

AMK

Atrapalo

Avia-Centr.ru

Azent.ru

B2B.Ostrovok

BBPlanet

Bed-And-Breakfast.it

Bedandbreakfast.eu

Bedandbreakfast.nl

Beds4travel

BestDay

Booking Piemonte

Booking.com

Bronevik

Capri Online

CBooking

Charme and Relax

Charming Italy

Ciclosophy

ConilHospeda

Ctrip - Trip.com

DataHotel.Net

Despegar

Destination Florence

Dimore D'Epoca

Distantis

Dobovo.com

Dolomiti.org

Dorms.com

Easytobook

eDreams ODIGEO

Elba Promotion

Els Ports

Escape Away - Signatours.dk

Esquiades

ETS - Executive Travel Service

Expedia

Feratel

Fincahotels

GardaPass

Gardasee.de

Grado.it

HostelGalaxy

HostelsClub

HostelWorld Group

HotelBeds

HotelInn

HotelNet

HotelsClick

HotelsCombined - Revato

HotelsCorse

Hotusa

HRS

I Castelli

Imperatore Travel

ImperaTours

InItalia

Ionian Travel

Italcamel

Italy Hotels - Federalberghi

Italy Hotels Umbria

IVH Group

Ixpira

JacTravel

Keytel

Lastminute

LiForYou

Livigno.eu

LoveVDA - Valle D'Aosta

Megotel

Mirai

Moena.it

Mr and Mrs Smith

One Two Trip

One Up Travel

Ostrovok

Pontedilegnotonale.com - Adamello Sky

Prestigia

Rate Hawk

S7 Airlines

Salento.it

Sleeping

Smartbox

SpeedyBooker

Stay Bonanza

Sun Hotels

Svoy Hotel

Tablet Hotels

The Best Spa Hotels

Travco

Travel Republic

TravelClick.ru

TravelMinds

Traveloka

Trentino Booking

UTS Group - HotelBook

Valdichiana Living

Vashotel

Visit Tuscany

VRBO/HomeAway

Waytostay

Welcomebeds

WHL - Worldwide Hotel Link

WinBooking

World2Meet

Xenia

YesAlps

Zabroniryi.ru

Zen Hotels

What you get with HotelFriend Channel Manager

Up-to-date listings

+ All the information is updated instantly and automatically

Sell your inventory simultaneously across numerous OTAs and provide accurate live information on vacancies, prices, and other room details.

Effective promotion

+ Advertise your property on Booking.com, Airbnb, Expedia, and more

Enhance your brand visibility and exposure by promoting your property on the world’s leading external booking platforms.

Multiple booking sources

+ Benefit from 200+ OTAs in one system

Sell your rooms all around the globe via numerous international OTAs. Increase your revenue by adding new booking sources to your direct sales channels.

Boost in revenue

+ Get full control over distribution

Whenever you get a cancellation, the Channel Manager makes the room available for sale on all channels again, giving you the best chance to sell it in time.

No more overbookings

+ Reliable 2XML synchronization for your peace of mind

The room inventory is always in sync with the data stored in PMS, so you can sell your rooms across various OTAs without any risks of mistakes.

Optimized performance

+ Reports show how each channel is performing

You have a complete overview of your sales channels’ performance, so that you can optimize your business strategy in the long run.

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Customer about the product

The Channel Manager by HotelFriend is very easy to use. Allows us to save time on updating prices and availability. You can control all channels and don’t worry about overbookings. Initial setup was a bit confusing but the customer support team helped to solve all the issues. I would not hesitate to recommend it any time.

Alp Hotel (Engelberg, Switzerland)

Success Stories

HotelFriend AG

HotelFriend is a global IT company and provider of business software with offices across Europe.

The company specializes in R & D in the travel and hospitality sectors, cloud computing, e-commerce, CRM, ERP, and the development of mobile and desktop apps.

Berlin

headquarters

60+

products

450.000+

development hours

40+

countries

18+

departments

50+

employees

nationalities

250+

network of partners

Fair Pricing

HotelFriend F.A.Q.

What is a two-way synchronization?

The two-way (2XML) synchronization is a type of connection between Channel Manager and OTAs that guarantees that all room details are relevant. Thanks to it, a room will become unavailable on all the connected platforms, if it is already booked through one platform. And if a reservation is canceled, this room will automatically become available for sale again.

How do I synchronize my OTA systems with HotelFriend?

If your tariff plan includes the Channel Manager module, contact your account manager or write to Support. HotelFriend staff will help you synchronize and, prior to it, check if your account is prepared for the synchronization process.

Can I use the same tariff plan for several channels?

Yes, you can. When editing the Room Rate in the Source field, pull up the sources where you need to place this tariff plan. In case you need to display the tariff plan on any OTA system, you should select Channel Manager.

Does HotelFriend integrate with other systems?

Yes, there are a number of systems with which HotelFriend supports integration. Also, HotelFriend staff helps to integrate and configure everything correctly. You just need to provide the necessary information. You may request integration here.

How do I set up Restriction Plans and import them to the Channel Manager?

You can create Restriction Plans for each individual OTA. For that, you need to click the “Set Restrictions” button in the Channel Manager module. In the new window, you will see Restriction Plans for each OTA. If necessary, you can delete any Restriction Plan by clicking the “-” button. Then, if everything is correct, click the “Connect” button to connect the OTA Restriction plan to the Channel Manager.

How do I proceed to sell rooms on Booking.com, Expedia, HRS, and other OTAs?

Getting the hotel set up on these platforms is easy and happens in a standard format. Here the Channel Manager helps a lot: many properties use it to maintain rates and availability on the OTAs. Here you will find basic steps on how to sell your rooms on any OTA with the HotelFriend Channel Manager.

Do you provide support?

Yes. If you have any questions or problems, you can always contact our support team via live chat or email at support@hotelfriend.com. Our employees will be happy to help you. Basic support is included in any package. Applications are processed within 24 hours on weekdays. To get weekend support, you can purchase a 24/7 support package.

Do you provide training?

Yes. To sign up for training, you need to follow the link and select the most convenient training time in the calendar.

How do I switch from my old system to HotelFriend?

You can export data from the current system and import it into the system, configure the necessary settings with the help of HotelFrind employees.

I am trying to add rooms, but the system notifies that the limit has been reached. What should I do?

This means that you have exceeded the limit of rooms indicated in the chosen product and tariff plan. Please contact Support, they will check the information and, upon your request, increase the limit of rooms.

Does HotelFriend provide limited system access based on employee position?

Yes, Hotelfriend provides the ability to create limited access for employees. For example, you like the Housekeeping module, but you do not want to provide full access to the system to your housekeepers. The accommodation administrator can create access for employees of the housekeeper positions. In this case, housekeepers will have access only to the housekeeping Maintenance module. Similarly, other departments can create limited access for employees.

HotelFriend Features

Hotel Management

Front-Desk

Department Management

Employee Management

Room Management

Hotel Dashboard

Housekeeping

Maintenance Management

Mobile Hotel Live Chat

Operations Outsourcing

Task Management

Finance & Payment

Accounting and Document

Payment Management

Reporting System

Booking Balance

Digital Cash Book

Revenue Management

Room Rates

Service Management

Guest Relations

Guest Management

Booking Request, Offer

Self Check-In

Guest Communications

Communication Automation

Digital Marketing

Hotel Website Development

Destination Management

Deal, Package Composer

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