Make Your Independent Hotel Management Truly Stress-Free

An all-in-one hospitality software by HotelFriend empowers independent hotels to do more without the added stress. Automate monotonous tasks, grow room bookings and outshine your competition with an intuitively designed platform.

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Make Your Independent Hotel Management Truly Stress-Free

Optimize your business with HotelFriend PMS

Manage your hotel from anywhere

Get the freedom to manage your hotel remotely, on the go, or from the front desk. A cloud-based PMS provides access to all the necessary data and tools to run your hotel from any place.

Control reservations and housekeeping schedules
Keep track of financial operations
Grant remote access to the hotel to your partners
Run your property smoothly and efficiently

Intuitive and easy-to-use platform

We believe in making hotel management easier for everyone. That's why we've designed our service to be ready to use right out of the box. Set up your account and start using HotelFriend PMS immediately, without any delay.

Intuitive interface that is easy to learnt
Perfect solution for small and multifaceted teams
Delegate more tasks to your staff
Get rid of legacy Excell spreadsheets

Operational speed and efficiency

Automate most of the operations and set your team free from manual work. No more jumping from one tool to another to manage data or track performance – the all-in-one software has it all.

Quickly integrates into your usual workflows
Save time and increase productivity
Automated room inventory updates
Manage reservations without discrepancies

Reliable support for you and your team

The HotelFriend team is by your side to help you every step of the way. Whether you're just getting started with the system or have questions about how to use certain features, our experts are here to help.

Fast support response within 1-5 minutes
Agents that speak your language
Top-notch assistance for you and your staff
Free learning materials available

A simple solution for complex challenges

Independent hotels are swamped with managing multiple tasks from front-desk operations to housekeeping. That’s where we come in, with a system designed to help you streamline these daily tasks.

Front Desk for daily operations

Ditch numerous spreadsheets and optimize efficiency with a user-friendly dashboard for reservation management. The booking calendar enhances your front desk team's agility, making it easy to update, refund, or cancel bookings in no time. Keep track of available, assigned, or out-of-service rooms for effective planning and resource management.

Booking Engine for direct reservations

The integrated Booking Engine makes it seamless for guests to book directly on your hotel's website. It offers real-time room availability, pre-booking of service packages, and secure online transactions, thereby elevating every customer's reservation experience.

Channel Manager for OTA connection

Handling bookings from multiple online platforms is now less of a challenge with the Channel Manager. Integrating popular platforms like Booking.com, Expedia, Airbnb, and VRBO, the Channel Manager consolidates all these reservations into one system, achieving synchronization and avoiding overbookings.

Task & Team Management for better productivity

A well-coordinated team is your strongest asset. HotelFriend PMS offers easier intra-team communication via chat and a robust task management feature, driving your team to peak productivity and eliminating any misunderstandings.

Rate management for pricing accuracy

Keep track of your room inventory and rates without breaking a sweat. The system automatically updates availability and prices on all connected channels, reducing manual errors. Have special rates for a weekend or holiday? No worries, we’ve got that covered too.

Housekeeping for enhanced guest service

Effective housekeeping scheduling can significantly enhance the level of guest service. The Housekeeping tool allows for proper planning of cleaning schedules, task assignments, and real-time progress monitoring, ensuring each guest is welcomed with a perfectly clean and inviting room.

Invoicing and Billing for financial order

Create, manage, and dispatch invoices conveniently with the Invoice and Billing tools. For added convenience, an integrated payment processing system securely handles transactions from multiple gateways and logs them in the PMS, making billing a pain-free process.

Reporting and Accounting for regulatory compliance

Understanding performance is vital to any hotel's success. The Reporting and Accounting tools provide comprehensive reports to understand a hotel's performance, simplifying tax management and assisting in data export for better financial planning.

A simple solution for complex challenges

Why you will love HotelFriend?

Smooth start

Start your journey with HotelFriend smoothly. Our versatile software plugs into your existing systems with ease, powering up in under a week.

Trouble-free maintenance

Avoid the hassle of maintaining servers and manage your hotel effortlessly from anywhere without needing an on-site IT department.

API integration made easy

Enjoy seamless integration with third-party APIs. Our software plays well with other apps, making it easier than ever to unify your systems.

Secure and updated

Regular updates keep our software fortified against cyber threats and equipped with the latest features, ensuring you're always ahead.

Keeps you compliant

Stay on top of major regulations. With GDPR and PCI compliance, HotelFriend provides peace of mind and keeps your hotel operations within the legal framework.

Grows as you go

Whether you're looking to manage multiple locations or properties, HotelFriend is crafted to adapt and grow with your business, supporting your expansion at every step.

Write your success story with us

See how HotelFriend has impacted some of the most successful independent hotels in the business. Could yours be next?

Tired of juggling multiple tasks at your hotel? We get it.

But you're just one step away from streamlining your operations, elevating guest satisfaction, and boosting your bottom line.

Book a demo

HotelFriend F.A.Q.

What is a Property Management System?

A Property Management System, or PMS for short, is basically your control center for managing an independent hotel. It's a software tool that helps manage your day-to-day tasks. From online reservations and payment processing to check-ins, check-outs, and even housekeeping schedules, it handles them all.

In short, it's your go-to tool for keeping everything in your hotel running smoothly. It’s practical, reliable, and simple to use. Nobody said running a hotel was easy, but a PMS definitely makes it more manageable.

What is HotelFriend PMS?

HotelFriend PMS offers seamless cloud-based software for hospitality management, covering property management, online booking, financial management, and more. We also provide custom software and website development, white-label app solutions, and comprehensive project management.

Is there a free trial available?

Yes, HotelFriend offers a risk-free 14-day trial that allows you to test and familiarize yourself with our platform. This trial period lets you explore all core functionalities without requiring any financial commitment or credit card details.

Do the packages come with customer support?

Yes, every HotelFriend package includes access to ticket-based customer support. Our team is readily available to assist within standard business hours. For businesses seeking personalized attention and custom solutions, the Enterprise package offers premium individual support and advanced custom development services.

How secure is the data stored on HotelFriend?

Data security is a top priority for HotelFriend. Our PMS is securely hosted on Amazon AWS servers in Germany. AWS provides a robust infrastructure with strong security features, including encryption for data both in transit and at rest. We conduct regular updates and security audits to keep your data safe and confidential, ensuring it remains protected from unauthorized access.

Can HotelFriend integrate with our existing systems?

Absolutely! HotelFriend offers over 120 integrations with CRSs, fiscalization solutions, payment gateways, and more to ensure flawless compatibility and full-fledged functionality for your hotel operations.

What support does HotelFriend provide during the transition to their PMS?

Our focus is a combination of intuitive design, access to free learning materials, and top-notch customer assistance. We can walk you through every step of the migration process, from evaluating your current needs to helping you get accustomed to the new system. Our ultimate goal is to ensure that the transition is not just seamless but also benefits your daily workflow in a significant way.