Manage short and long-term stays at ease - Turn your spaces into self-service apartments
Apartment Management Software to maximize profits
Manage, automate, and scale each step of the rental process. From check-in to maintenance, payments, and reporting our PMS streamlines the most time-consuming tasks in vacation rental management.
Scalable PMS for multi-property owners
Drag & drop calendar with a stay extension feature
Full automation of reservations and service management
Over 200+ booking channels available
Concierge App with check-in/out, mobile orders, and digital key
Invoicing & Payments – reliable accounting in accordance with law
Digitize your property with reliable software provided by a certified German provider!
Take advantage of seamless processes when there is no need for staff
Whether it is a long-term or short stay, you can make higher revenue with a fully automated workflow where guest’s comfort is guaranteed.
Mobile Concierge allows your renters to manage their trips with their own smartphones.
Let them go as they please and add value to your apartments with self-check-in, contactless room access, convenient payment options, and mobile orders.
To whom it suits best
HotelFriend offers a comprehensive solution to manage apartments, B&B’s, and boutique hotels on a daily basis. Our apartment management software is perfect for those who rent out multiple apartments located at the same address. If you own several vacation rentals in the same building, run an aparthotel or professionally manage an entire resort-condominium complex, then our tools are a perfect match for you. We will help you to fully automate guests’ stay and get the most out of your business with no need to hire staff and constantly be on site.
That’s how it works
Starting from tenants’ check-in to check out via both app and web, your daily tasks can become easier with our software. Find out how to achieve this below:
Old processes in a new way
guest can extend stay
administrator can confirm
guest can check-in
administrator can confirm
HotelFriend Front Desk enables you to manage and customize reservations in a multifunctional calendar. Keep track of your check-ins, extend bookings, and handle everything from one place, in one click. You don’t have to be tied to your workplace by constantly monitoring all processes, as full automation grants you more flexibility and peace of mind.
- Create and extend bookings with a simple “drag-and-drop” action
- Get a full overview of short- and long-term stays across all apartments
- Keep track of reservations from any device and benefit from tools for remote apartment management
Sell apartments with your own website at 0 commission. Process all reservations remotely from anywhere, on any device, from any channel including OTAs and your website with the Booking Button. There are no overbookings or inaccurate prices as each reservation is delivered right into your PMS.
- Get direct bookings right into your PMS without any delays or any commission
- Check in renters before arrival without any face-to-face interaction
- Control all your reservations and accept payments via the most popular payment gateways such as PayPal, Stripe, Google Pay
Connect to the top distribution channels and advertise vacant units with an unlimited number of listings. No need to update rates or availability manually – our system will do this for you.
- Synchronize your listings on multiple OTAs (Airbnb, Booking.com, Expedia)
- Update your apartment rates from a centralized system
- Forget about double bookings and any related errors
Billing & Payments
Make rent collection fast and secure by letting your guests pay in the way they used to. Receive payments in time and have full authority over your business.
- Conveniently process credit card payments through Stripe
- Protect personal info of your clients with SSL-encryption
- Create invoices and make refunds in one click
Improve operations with our quick self-check-in option and win the loyalty of your tenants by providing them with the convenience and flexibility of checking out either via the app on their smartphone or directly through the Booking Button on the website. They will appreciate your consideration of their personal boundaries.
- Renters can upload all personal details from their phones via the mobile app
- Combine it with automated access systems to ensure a contactless stay
- Give your guests more privacy and save your time
Contactless Room Opening
Your guests will be able to not only check in and out, order services, and pay for them using their smartphones but also access the apartment via a mobile app. With this new integration, contactless door opening will end the times of lost keys and play a crucial role in hygiene measures.
Communication & Maintenance
Instantly respond to all maintenance requests, chat with tenants and resolve household issues just in time. Stay in the know of everything that is going on in your apartments and process additional service orders from anywhere in the world.
- Keep in touch with your renters via a Direct Chat
- Stay informed about current housekeeping and maintenance tasks
- Address any issues just in time
Accounting & Invoicing
Run all accounting processes for your vacation rental with no effort on your part. Create invoices, payments, and bank statements in a minute – save your precious time and resources.
- No more manual calculations – our software will do it for you
- Enjoy seamless integration with revenue management systems
- Benefit from a proper accounting and gain more revenue
Single- and multi- Apartment Management Software
Manage short and long-term stays in a convenient calendar. Use multiple channels and proper accounting. Sell commission-free
Dashboard & reports
Get a complete overview of your performance with financial reports, revenue forecasts, and data on main sources of bookings. Apply analytics to organize your rental business in a smart way.
- Gain insight into your business performance with general reports
- Monitor your bookings via Guest source to see whether they are direct or not
- Get simplified analytics in a simple and understandable format
Benefits of HotelFriend’s apartment management software
Scalability and affordability
Easily upgrade or downgrade at any time, no strings attached.
Compliance with your digital transformation business objectives
Get a package that includes a complete set of tools specially designed for automated apartment management.
Remote property management
Conduct your business on the go – from anywhere, anytime.
No need for staff recruitment
Get all the means to efficiently run staffless units on your own.
Confidentiality of sensitive data
Credit card numbers and any other personal info are protected by encryption.
Your daily operations are well-organized, ensuring stable revenue flow.
The software is easy to use and very intuitive. It is important for us to automatically change the reservation status when extending and reducing the reservation. Also, we need to see the invoices and payments in Excel in the accounting section and get an attached list with the invoices/bookings that specify and provide information on the payment methods. And we got it all from HotelFriend.
This allowed us to work more efficiently as well as exceed customer service. We are completely satisfied with the solution.
HotelFriend is a global IT company and provider of business software with offices across Europe.
The company specializes in R & D in the travel and hospitality sectors, cloud computing, e-commerce, CRM, ERP, and the development of mobile and desktop apps.
Finance & Payment
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