Manage short and long-term stays at ease - Turn your spaces into self-service apartments

Apartment Management Software to maximize profits

Manage, automate, and scale each step of the rental process. From check-in to maintenance, payments, and reporting our PMS streamlines the most time-consuming tasks in vacation rental management.

Scalable PMS for multi-property owners

Drag & drop calendar with a stay extension feature

Full automation of reservations and service management

Over 200+ booking channels available

Concierge App with check-in/out, mobile orders, and digital key

Invoicing & Payments – reliable accounting in accordance with law

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Apartment Property Management System
HotelFriend DIN EN ISO 9001:2015 icon

Digitize your property with reliable software provided by a certified German provider!

Service management
Give more privacy

Take advantage of seamless processes when there is no need for staff

Whether it is a long-term or short stay, you can make higher revenue with a fully automated workflow where guest’s comfort is guaranteed.

Mobile Concierge allows your renters to manage their trips with their own smartphones.

Let them go as they please and add value to your apartments with self-check-in, contactless room access, convenient payment options, and mobile orders.

all kinds of properties

To whom it suits best

HotelFriend offers a comprehensive solution to manage apartments, B&B’s, and boutique hotels on a daily basis. Our apartment management software is perfect for those who rent out multiple apartments located at the same address. If you own several vacation rentals in the same building, run an aparthotel or professionally manage an entire resort-condominium complex, then our tools are a perfect match for you. We will help you to fully automate guests’ stay and get the most out of your business with no need to hire staff and constantly be on site.

Small & Medium Hotel Apartment
Boutique Hotel Boutique Hotel
B & B B & B

That’s how it works

Starting from tenants’ check-in to check out via both app and web, your daily tasks can become easier with our software. Find out how to achieve this below:

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Old processes in a new way

guest can extend stay

administrator can confirm

Real-time operations

guest can check-in

administrator can confirm

Front Desk icon

Front Desk

HotelFriend Front Desk enables you to manage and customize reservations in a multifunctional calendar. Keep track of your check-ins, extend bookings, and handle everything from one place, in one click. You don’t have to be tied to your workplace by constantly monitoring all processes, as full automation grants you more flexibility and peace of mind.

  • Create and extend bookings with a simple “drag-and-drop” action
  • Get a full overview of short- and long-term stays across all apartments
  • Keep track of reservations from any device and benefit from tools for remote apartment management
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PMS reservation management
Reservation Management
Booking Management icon

Booking Management

Sell apartments with your own website at 0 commission. Process all reservations remotely from anywhere, on any device, from any channel including OTAs and your website with the Booking Button. There are no overbookings or inaccurate prices as each reservation is delivered right into your PMS.

  • Get direct bookings right into your PMS without any delays or any commission
  • Check in renters before arrival without any face-to-face interaction
  • Control all your reservations and accept payments via the most popular payment gateways such as PayPal, Stripe, Google Pay
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channel manager icon

Channel Manager

Connect to the top distribution channels and advertise vacant units with an unlimited number of listings. No need to update rates or availability manually – our system will do this for you.

  • Synchronize your listings on multiple OTAs (Airbnb,, Expedia)
  • Update your apartment rates from a centralized system
  • Forget about double bookings and any related errors
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Channel Manager
Billing & Payments
Billing & Payments icon

Billing & Payments

Make rent collection fast and secure by letting your guests pay in the way they used to. Receive payments in time and have full authority over your business.

  • Conveniently process credit card payments through Stripe
  • Protect personal info of your clients with SSL-encryption
  • Create invoices and make refunds in one click
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Mobile Self-Check-In icon

Mobile Self-Check-In/Out

Improve operations with our quick self-check-in option and win the loyalty of your tenants by providing them with the convenience and flexibility of checking out either via the app on their smartphone or directly through the Booking Button on the website. They will appreciate your consideration of their personal boundaries.

  • Renters can upload all personal details from their phones via the mobile app
  • Combine it with automated access systems to ensure a contactless stay
  • Give your guests more privacy and save your time
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Mobile Self-Check-In/Out
Contactless Room Opening
Contactless Room Opening icon

Contactless Room Opening

Your guests will be able to not only check in and out, order services, and pay for them using their smartphones but also access the apartment via a mobile app. With this new integration, contactless door opening will end the times of lost keys and play a crucial role in hygiene measures.

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Communication & Maintenance icon

Communication & Maintenance

Instantly respond to all maintenance requests, chat with tenants and resolve household issues just in time. Stay in the know of everything that is going on in your apartments and process additional service orders from anywhere in the world.

  • Keep in touch with your renters via a Direct Chat
  • Stay informed about current housekeeping and maintenance tasks
  • Address any issues just in time
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Communication & Maintenance
Accounting & Invoicing
Accounting & Invoicing icon

Accounting & Invoicing

Run all accounting processes for your vacation rental with no effort on your part. Create invoices, payments, and bank statements in a minute – save your precious time and resources.

  • No more manual calculations – our software will do it for you
  • Enjoy seamless integration with revenue management systems
  • Benefit from a proper accounting and gain more revenue
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Single- and multi- Apartment Management Software

Manage short and long-term stays in a convenient calendar. Use multiple channels and proper accounting. Sell commission-free

Try free
Dashboard & reports icon

Dashboard & reports

Get a complete overview of your performance with financial reports, revenue forecasts, and data on main sources of bookings. Apply analytics to organize your rental business in a smart way.

  • Gain insight into your business performance with general reports
  • Monitor your bookings via Guest source to see whether they are direct or not
  • Get simplified analytics in a simple and understandable format
Learn More

Benefits of HotelFriend’s apartment management software

Scalability and affordability

Scalability and affordability

Easily upgrade or downgrade at any time, no strings attached.

Compliance with your business objectives

Compliance with your digital transformation business objectives

Get a package that includes a complete set of tools specially designed for automated apartment management.

Remote property management

Remote property management

Conduct your business on the go – from anywhere, anytime.

No need for staff recruitment

No need for staff recruitment

Get all the means to efficiently run staffless units on your own.

Confidentiality of sensitive data

Confidentiality of sensitive data

Credit card numbers and any other personal info are protected by encryption.

Streamlined workflow

Streamlined workflow

Your daily operations are well-organized, ensuring stable revenue flow.

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At Six (Stockholm, Sweden)
Customer about the product

The software is easy to use and very intuitive. It is important for us to automatically change the reservation status when extending and reducing the reservation. Also, we need to see the invoices and payments in Excel in the accounting section and get an attached list with the invoices/bookings that specify and provide information on the payment methods. And we got it all from HotelFriend.

This allowed us to work more efficiently as well as exceed customer service. We are completely satisfied with the solution.

At Six - five star hotel in Stockholm, Sweden

Success Stories

HotelFirend logo

HotelFriend AG

HotelFriend is a global IT company and provider of business software with offices across Europe.

The company specializes in R & D in the travel and hospitality sectors, cloud computing, e-commerce, CRM, ERP, and the development of mobile and desktop apps.

development hours
network of partners

Fair Pricing

HotelFriend F.A.Q.

HotelFriend F.A.Q.

I have an apartment. Can I automatically add a mandatory cleaning service to my booking?
Yes, HotelFriend provides this opportunity. Configure the service data in the Cleaning Fee tab in the Room Rates module. When creating/editing Room Rate, pull up the service you need from the list. New reservations made with the appropriate Room Rate will display the required service including cost.
Do you provide support?
Yes. If you have any questions or problems, you can always contact our support team via live chat or email at Our employees will be happy to help you. Basic support is included in any package. Applications are processed within 24 hours on weekdays. To get weekend support, you can purchase a 24/7 support package.
How do I switch from my old system to HotelFriend?
You can export data from the current system and import it into the system, configure the necessary settings with the help of HotelFrind employees.
What about HotelFriend's compliance with Germany's GoBD regulation?
Yes. There are many inexpensive products on the market that promise their customers to simplify hotel and restaurant management. When choosing the right system among all these options, you should make sure that it is the principles for electronic accounting (GoBD) compliant. Here is how to do it.
Does HotelFriend integrate with other systems?
Yes, there are a number of systems with which HotelFriend supports integration. Also, HotelFriend staff helps to integrate and configure everything correctly. You just need to provide the necessary information.
How do I synchronize my OTA systems with HotelFriend?
If your tariff plan includes the Channel Manager module, contact your account manager or write to Support. HotelFriend staff will help you synchronize and, prior to it, check if your account is prepared for the synchronization process.
Can I use the same tariff plan for several channels?
Yes, you can. When editing the Room Rate in the Source field, pull up the sources where you need to place this tariff plan. In case you need to display the tariff plan on any OTA system, you should select Channel Manager.
How can I accept payments and keep information in the system? Can I specify a deferred payment?
You can connect the Stripe payment system, as HotelFriend provides integration with it. Once you have connected the payment system, you can enter the guest's credit card information into the reservation card. Sure, by observing all security and confidentiality conditions, these cards will be tokenized. Besides, when receiving payment from a guest through the Stripe system, the information in the reservation card will be displayed automatically. You can also connect a POS terminal and add payments to the system as soon as you accept payment by credit card. If you accept payment in cash, you should add a payment to the system using the Add Payment function.
I am trying to add rooms, but the system notifies that the limit has been reached. What should I do?
This means that you have exceeded the limit of rooms indicated in the chosen product and tariff plan. Please contact Support, they will check the information and, upon your request, increase the limit of rooms.
How can I create a reservation for a company? Is it possible to automatically import the reservation list into the system?
To create a reservation for a company, you should enter the company data in the Guests module in the Company tab. Once you have saved the company data, you should move on to the booking method convenient for you. In the guest type, drag and drop the Company Guest and the company from the drop-down list. The reservation creation process is similar.
Do I need to set up a separate account for Booking Button?
No, you just need to select the sections that you want to place on your site and the color palette of the buttons that will suit the site style of the accommodation. After you copy the code generated by the system and install it on your website, the information will be transferred to the website from the HotelFriend system. The Booking Engine module provides step-by-step instructions.
Does HotelFriend provide limited system access based on employee position?
Yes, Hotelfriend provides the ability to create limited access for employees. For example, you like the Housekeeping module, but you do not want to provide full access to the system to your housekeepers. The accommodation administrator can create access for employees of the housekeeper positions. In this case, housekeepers will have access only to the housekeeping Maintenance module. Similarly, other departments can create limited access for employees.

HotelFriend Features

Hotel Management


Department Management

Employee Management

Room Management

Hotel Dashboard


Maintenance Management

Mobile Hotel Live Chat

Operations Outsourcing

Task Management

Finance & Payment

Accounting and Document

Payment Management

Reporting System

Booking Balance

Digital Cash Book

Revenue Management

Room Rates

Service Management

Guest Relations

Guest Management

Booking Request, Offer

Self Check-In

Guest Communications

Communication Automation

Digital Marketing

Hotel Website Development

Destination Management

Deal, Package Composer

Ready to get started?

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