Elevating the Management of Long-Stay Luxury Apartments With HotelFriend’s Solutions
Client
hotelatsix.comProperty Type
Aparthotel
Location
Stockholm, Sweden
The project launch
February 2020
About At Six Residences
At Six Residences, situated in Stockholm's bustling business district, offers an exquisite long-stay experience with its 32 elegantly designed apartments. These apartments provide guests with the luxurious amenities of the hotel, including top-level security, panoramic Stockholm views, Scandinavian art, and luxury features like a wine fridge and steamer closet.
Residents also enjoy VIP privileges at the hotel's bespoke restaurants, wine bar, and the renowned rooftop bar, Stockholm Under Stjärnorna. Its prime location, just a footstep away from the shopping area and lively restaurant scene, makes At Six Residences the perfect home away from home for long-stay travelers in Scandinavia.
Challenges Faced by At Six Residences
As the first aparthotel of its kind in Scandinavia, At Six Residences has specific operational needs.
They required a Property Management System (PMS) specifically tailored to long-stay apartments, focusing on internal rate management, housekeeping, and basic property management functionalities without the need for a Channel Manager or extensive marketing tools. Their primary needs included:
- Core PMS features without a Channel Manager or payment infrastructure.
- Flexible management of rates, housekeeping, and bookings.
- The ability to create custom staff roles with specific access rights.
- Internal management of bookings through their own website.
- Upselling of extra services to room bookings.
- The ability to handle custom roles for staff and maintenance scheduling.
- Comprehensive accounting and forecasting reports.
Solutions Provided by HotelFriend
HotelFriend provided At Six Residences with the Manage Suite, a robust PMS package that includes CRS, housekeeping, orders, accounting, and reporting features. This solution met all the requests of At Six Residences.
- Flexible rate management: The PMS was customized to accommodate any kind of rate, including weekly rates, and ensuring that guests staying from Tuesday to Friday, for example, would pay the right kind of rate.
- Housekeeping sheets: The system enabled the creation of detailed housekeeping sheets for cleaning schedules, and ensuring apartments were well-maintained.
- Custom staff roles: Custom roles were established with specific access rights, allowing housekeeping staff to update the cleaning status of rooms without accessing other sensitive information.
- Extra services sales: Additional services such as extra cleaning or ironing could be easily added to room bookings, enhancing guest satisfaction and improving the hotel’s revenue.
- Accounting and forecast reporting: The PMS provided vital accounting reports, offering comprehensive profit data for selected periods, and history & forecast reports, giving a clear picture of past and upcoming reservation activities.
Implementation and Support
The HotelFriend team worked closely with At Six Residences to tailor the PMS to their needs. The staff at At Six Residences first tested the system from the receptionist's perspective, creating users and employees to ensure it met their operational requirements. We also provided comprehensive support and guidance throughout the setup process, ensuring the system was fully optimized for the aparthotel's case.
Integrations Featured
Google Hotels Integration
HotelFriend facilitated the integration with Google Hotels, boosting At Six Residences' online visibility. This metasearch engine allowed travelers to easily find and book apartments, displaying properties with prices, ratings, and amenities on an intuitive map interface.
Results Achieved
HotelFriend continues to support At Six Residences in its mission to offer a luxurious and seamless home away from home for its discerning guests.
Simplified daily operations
The flexible rate management feature allowed precise control over various pricing models, ensuring optimal revenue management for different lengths of stay. Housekeeping sheets and custom staff roles streamlined the daily operations, reducing manual efforts and errors.
15% more accurate forecasting and reporting
Comprehensive accounting and forecast reporting capabilities provided At Six Residences with vital insights into their financial performance. Detailed profit data and reservation forecasts enabled better financial planning and strategic decision-making.
Smooth implementation in 6 weeks
The collaborative effort between HotelFriend and At Six Residences during the implementation phase ensured the PMS was fully optimized for the aparthotel’s unique requirements. The thorough testing and continuous support provided by HotelFriend allowed for a smooth transition and immediate operational benefits.
75% reduction in workflow errors
By creating custom roles with specific access rights, At Six Residences ensured that staff could perform their duties more efficiently without compromising security. Housekeeping staff can now update cleaning statuses without accessing sensitive information, leading to a more secure and efficient workflow.
45% more online visibility with Google Hotels
The integration with Google Hotels boosted At Six Residences' online presence. This increased visibility on a major metasearch engine made it easier for travelers to find and book apartments, leading to higher occupancy rates and more direct bookings.