New Owners of Gasthof Post Dalaas Make a Fresh Start with HotelFriend

Client

postdalaas.at

Property Type

Guesthouse

Location

Dalaas, Austria

The project launch

July 2024

Gasthof Post Dalaas

About Gasthof Post Dalaas

Gasthof Post Dalaas, a charming, family-run hotel nestled in the heart of Dalaas, just 6 km from the renowned Sonnenkopf Ski Resort, offers guests a quintessential Austrian experience. With 17 well-appointed rooms spread across a traditional main building and a modernized annex, the hotel blends vintage charm with contemporary comfort.

Owned by the dynamic duo, Sophia and Engin, the newly renovated hotel prides itself on providing top-class hospitality service through its gourmet restaurant and a range of relaxing amenities including a sauna, a salt cave, and a Samarium – all while offering family-friendly options.

Challenges Faced by Gasthof Post Dalaas

Eager to revolutionize the old business management approach, the new owners embarked on a journey towards an automation-first strategy, partnering with HotelFriend. This collaboration brought about significant changes and resolved several key challenges.

  • Implementing an all-in-one system that could efficiently manage their property and restaurant operations.
  • Automating booking processes and activating various distribution channels.
  • Facilitating seamless guest registration and compliance with local Austrian regulations.
  • Integrating their operations with advanced POS systems for seamless food and beverage service.
  • Running accounting processes specific to Austrian standards.
  • Getting an effective voucher management system.
  • Automating booking offers and cancellations handling.

Solutions Provided by HotelFriend

Understanding the needs of Gasthof Post Dalaas, HotelFriend suggested to clients a custom Grow suite to improve every part of their daily routine. This suite was carefully chosen to solve current issues and highlight the strengths of the property.

  • A Property Management System (PMS). This robust system orchestrates every aspect of daily hotel operations, from reservations and guest communications to housekeeping and staff scheduling, ensuring smooth day-to-day functioning.
  • A Customizable Booking Engine. With its capacity to handle bookings without any commission fees, this tool encourages direct reservations, enhancing revenue while maintaining transparency for guests.
  • A Channel Manager. Connecting to popular platforms like Booking.com, HRS, and Airbnb, the Channel Manager ensures optimal visibility and occupancy across multiple marketplaces, dramatically improving reach and sales potential.
Gasthof Post Dalaas, room

Integrations Featured

HotelFriend Payments

Centralized payment hub that supports 150+ currencies and 200+ payment methods, enabling hotels to process transactions of any kind. This allowed the hotel to create tailored checkout experiences for websites, in-app payments, and mobile devices, ensuring quick and safe payments.

Vectron POS

Incorporating Vectron's advanced POS system empowered Gasthof Post to streamline their dining operations, enhancing the dining experience through efficient order processing and inventory management.

Feratel

Facilitating compliant and efficient guest registration via Feratel, this integration automated the complex registration processes, saving time and increasing administrative accuracy.

Results Achieved

The collaboration between Gasthof Post Dalaas and HotelFriend resulted in a great increase in hotel efficiency as a testament to their success.

A 65% increase in hotel efficiency icon

A 65% increase in hotel efficiency

Automating routine tasks minimized administrative burdens, enabling staff to dedicate more time to adding personal touches that create lasting guest impressions.

Fully digital guest flow icon

Fully digital guest flow

Simplified online booking and check-in processes reduced waiting times for guests, making their stays more pleasant and increasing the likelihood of repeat visits.

Enhanced regulatory compliance icon

Enhanced regulatory compliance

The API integration with Feratel ensured that all legal requirements for guest registration and data reporting were met, instilling confidence in their operational integrity.

Optimized accounting and financial management icon

Optimized accounting and financial management

Custom accounting solutions tailored for the Austrian market streamlined fiscal processes, enhancing accuracy and ensuring compliance, while also providing insights to guide financial planning.

Minimized risk of errors icon

Minimized risk of errors

System-wide integration facilitated a smoother flow of information throughout the hotel. This connectivity reduced the likelihood of errors, and improved communication enabling the team to maintain a brisk and efficient pace in daily activities.