Manage the clientele much easier. You have all the necessary information about your guests in full view: personal and contact information, expenses, debts, email, etc.
Shorten lines at the reception because all the important clients’ data needed for check-in are already saved in the hotel management system.
Enhance guest experience through personalization thanks to a full guest view, including information about allergies, meal preferences, former orders, etc.
How does it work?
You can create new guests as well as edit information of regular customers in the system, check their expenses at the hotel, add bookings, invoices, and orders to them, reminders, leave comments, and even more. Also, it is possible to import already composed lists of clients (formats CSV, XLS, XLSX, etc.).
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If guests visited the hotel once, their data is saved for the next stays. The hotel crew has all clientele’s personal and contact information in the system: so the staff can easily contact guests if needed. It also gives a possibility to manage corporate clients. For example, you can set a discount for a company.
You can set, edit, or delete custom statuses for a guest, namely name a status, choose an icon, and the background color for it.
You have all the data at your disposal, including:
- mobile app usage (if guests use it, the staff can chat with them);
- balance sheet (additional cash or unpaid invoices);
- important comments section for different departments (e.g., guest’s meal preferences or allergies for hotel staff, guest’s VIP 1 status for leaving additional perks in the room, etc.);
- complete order history and guests’ preferences to offer them what they expect to get.
Housekeeping list, Meals list, and Check-in/Check-out reports can be created for future dates.
What you get
Rich guest data
Analyze the data to detect potential repeat customers and build a recommendation system.
Comprehensive guest view
Know and understand your guests and their preferences.
A clear grasp of the customer journey with your hotel
Map out the customer journey to deliver value at each stage.
Better retention rates
Increase retention rates and the satisfaction of your visitors
Benefits of the Guest Management module
Knowing your guests helps add personalization and customize amenities accordingly: greet them personally, speak their language, offer the food they love (vegan), etc.
Understand the preferences of clients with the help of detailed order history, as well as offer deals based on customer interests.
You can see the nationality and language of clients and improve your service (e.g., hiring employees with knowledge of a particular language).
Boost corporate hotel bookings thanks to handy management of reservations for business clients.
Pricing
HotelFriend Features
Hotel Management
Finance & Payment
Revenue Management
Guest Relations
Digital Marketing
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