Simplify guest accommodation - Provide self-service options - Reduce contact - Improve loyalty

Mobile Hotel Check-in

Enable your guests to check-in and check out via a dedicated app or right from the web at any time they need. Minimize face-to-face engagement in your property, save time, and forget about long queues at the front desk.

Receive check-in requests in real-time

Generate registration forms automatically

Maintain social distancing in the hotel

Let guests make changes to their stay

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Deliver the digital experience travelers are used to

According to the 2020 survey*, almost 90% of travelers prefer to manage their stay in a mobile app without having to interact with the staff.

Mobile Self-Check-in is a solution that helps you to meet the needs of your clients. Let them easily check-in before their arrival and provide contactless service in times of the COVID-19.

Add a level of personalized experience and provide tailored service with ease. Offer your guests a flexible check-in option, direct chat with staff, and digital ordering – all within one app.

* According to Metova

That’s how it works

Mobile Self Check-In lets your guests complete the registration procedure prior to their arrival.

All they need to do is to fill in a digital form with their data, upload their ID along with proof of a negative COVID-19 test (optionally), and sign digitally. The whole process takes a few minutes, and the information will be saved for their future stays. Here is how easy it is:

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Prioritize safety through physical distancing

Provide a contactless guest experience and meet today’s cleanliness guidelines with our Concierge App. Help your clients to avoid touching pens or credit card terminals and restrict face-to-face interactions on the premises.

Let your guests check in at their leisure

Enable your guests to go as they please. Give them an opportunity to fill in the data beforehand at any time – while they are still at home or on the way to your hotel.

Submit documents right from the gallery

No need to exchange ID cards or registration forms with the front desk staff. Our solution enables travelers to attach electronic copies of documents right from their devices and sign digitally, reducing paperwork to a significant minimum.

Attach negative COVID-19 test to the form

Comply with international safety requirements and receive proof of negative PCR tests attached to digital registration forms. Build trust with your clientele by creating a COVID-free environment at your property.

Let your guests skip the front desk hassle

Keep them safe and sound from now on

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Handle the check-in process with utmost ease

When the guest submits all the necessary data, you will receive a self-check-in request in notifications. The only thing you need to do is to review the documents, assign a room number and confirm the request.

What you get

Enhanced efficiency

+ No waiting lines at the Front Desk

Reduce front desk friction, minimize data errors, and save time for your clients. Turn a traditional check-in into a paperless procedure that takes less than 10 minutes.

Satisfied guests

+ Completely mobile customer experience

Guests have full control over every stage of their stay. They can check-in, extend or shorten the length of stay, make changes to orders and check out right from their smartphones.

COVID-resistant solution

+ Safe in-hotel environment

The only thing your customer must interact with is their own smartphone. Digital check-in allows them to receive keys just upon arrival and head straight to their room.

Revenue increase

+ Monetize late check-ins and early check-outs

Offer your guests flexibility and drive more revenue at the same time. Creating a flexible time option gives you a competitive edge over other similar properties in the listings.

Secure payments

+ GDPR compliant software

All sensitive data of your guests, including credit card numbers, is protected with encryption. No need to worry about fraud or data leakage, as we’ve got your back.

Upsell opportunities

+ Sell ancillary services via the app

Our Mobile Concierge features not only a self-check-in option but also digital ordering and an opportunity to sell deals and packages. All of that is just a click away, inviting users to try something new.

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Customer about the product

We’ve been using Concierge app for self check-in since April 2020. After the Corona outbreak, we decided to change many things in our apartments. This software is great as it allows for easy and safe check-in in the current circumstances. It also provides us and our guests with more flexibility, as they can arrive late and not worry about a closed reception desk.

Alp Hotel (Engelberg, Switzerland)

Success Stories

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HotelFriend F.A.Q.

Will the system display the information, submitted by the guest in the application?

Yes, sure. Moreover, you can immediately generate a registration form since the guest has already filled out the form.

How do I understand that the guest has made a request for self-check-in?

You will receive a notification in the system. Also, the reservation will be displayed with the corresponding icon.

Do I have to pay extra for the Self-Check feature?

No, this feature is a part of our application. You do not need to pay for the application itself if you use the “Grow” or “Enterprise” package.

Do you have to go to the check-in desk if you have checked in online?

Since you have already checked in through the Concierge app, the only thing you need to do is pick up the room keys at the reception. If the hotel uses SALTO KS or any other smart locking system, you can skip this part as well and open the door with the help of our app. You do not need to repeat the check-in procedure at the front desk.

Will my guests' data, including their card numbers, be secure?

Yes! Data security is guaranteed by encryption and compliance with the requirements of the General Data Protection Regulation.

What additional features are there in the Concierge app?

Our application allows guests to contact staff at any time, make purchases, place orders, as well as view useful information about the hotel and its services.

Does HotelFriend integrate with other systems?

Yes, there are a number of systems with which HotelFriend supports integration. Also, HotelFriend staff helps to integrate and configure everything correctly. You just need to provide the necessary information. You may request integration here.

Do you provide support?

Yes. If you have any questions or problems, you can always contact our support team via live chat or email at support@hotelfriend.com. Our employees will be happy to help you. Basic support is included in any package. Applications are processed within 24 hours on weekdays. To get weekend support, you can purchase a 24/7 support package.

Do you provide training?

Yes. To sign up for training, you need to follow the link and select the most convenient training time in the calendar.

How do I switch from my old system to HotelFriend?

You can export data from the current system and import it into the system, configure the necessary settings with the help of HotelFrind employees.

HotelFriend Features

Hotel Management

Front-Desk

Department Management

Employee Management

Room Management

Hotel Dashboard

Housekeeping

Maintenance Management

Mobile Hotel Live Chat

Operations Outsourcing

Task Management

Finance & Payment

Accounting and Document

Payment Management

Reporting System

Booking Balance

Digital Cash Book

Revenue Management

Room Rates

Service Management

Guest Relations

Guest Management

Booking Request, Offer

Self Check-In

Guest Communications

Communication Automation

Digital Marketing

Hotel Website Development

Destination Management

Deal, Package Composer

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