Deliver the digital experience travelers are used to
According to Metova, almost 90% of travelers prefer to manage their stay in a mobile app without having to interact with the staff.
Mobile Self-Check-in is a solution that helps you to meet the needs of your clients. Let them easily check-in before their arrival and provide contactless service in the post-COVID times.
Add a level of personalized experience and provide tailored service with ease. Offer your guests a flexible check-in option, direct chat with staff, and digital ordering – all within one app.
* According to Metova
That’s how it works
Mobile Self Check-In lets your guests complete the registration procedure prior to their arrival.
All they need to do is to fill in a digital form with their data, upload their ID along with proof of a negative COVID-19 test (optionally), and sign digitally. The whole process takes a few minutes, and the information will be saved for their future stays. Here is how easy it is:
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Prioritize safety through physical distancing
Provide a contactless guest experience and meet today’s cleanliness guidelines with our Concierge App. Help your clients to avoid touching pens or credit card terminals and restrict face-to-face interactions on the premises.
Let your guests check in not only through the app but also via the website or the self-check-in kiosk. While the main self-registration steps remain unchanged, your customers will also be able to add info on their dietary requirements, leave notes for housekeeping, and comment on booking.
Let your guests check in at their leisure
Enable your guests to go as they please. Give them an opportunity to fill in the data beforehand at any time – while they are still at home or on the way to your hotel.
Submit documents right from the gallery
No need to exchange ID cards or registration forms with the front desk staff. Our solution enables travelers to attach electronic copies of documents right from their devices and sign digitally, reducing paperwork to a significant minimum.
Attach negative COVID-19 test to the form
Comply with international safety requirements and receive proof of negative PCR tests attached to digital registration forms. Build trust with your clientele by creating a COVID-free environment at your property.
Let your guests skip the front desk hassle
Keep them safe and sound from now on
Handle the check-in process with utmost ease
When the guest submits all the necessary data, you will receive a self-check-in request in notifications. The only thing you need to do is to review the documents, assign a room number and confirm the request.
What you get
Enhanced efficiency
+ No waiting lines at the Front Desk
Reduce front desk friction, minimize data errors, and save time for your clients. Turn a traditional check-in into a paperless procedure that takes less than 10 minutes.
Satisfied guests
+ Completely mobile customer experience
Guests have full control over every stage of their stay. They can check-in, extend or shorten the length of stay, make changes to orders and check out right from their smartphones.
COVID-resistant solution
+ Safe in-hotel environment
The only thing your customer must interact with is their own smartphone. Digital check-in allows them to receive keys just upon arrival and head straight to their room.
Revenue increase
+ Monetize late check-ins and early check-outs
Offer your guests flexibility and drive more revenue at the same time. Creating a flexible time option gives you a competitive edge over other similar properties in the listings.
Secure payments
+ GDPR compliant software
All sensitive data of your guests, including credit card numbers, is protected with encryption. No need to worry about fraud or data leakage, as we’ve got your back.
Upsell opportunities
+ Sell ancillary services via the app
Our Mobile Concierge features not only a self-check-in option but also digital ordering and an opportunity to sell deals and packages. All of that is just a click away, inviting users to try something new.
We’ve been using Concierge app for self check-in since April 2020. After the Corona outbreak, we decided to change many things in our apartments. This software is great as it allows for easy and safe check-in in the current circumstances. It also provides us and our guests with more flexibility, as they can arrive late and not worry about a closed reception desk.
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HotelFriend F.A.Q.
HotelFriend Features
Hotel Management
Finance & Payment
Revenue Management
Guest Relations
Digital Marketing
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