Mobile Hotel Check-In for smoother guest arrivals
Let guests complete check-in and check-out digitally via the Concierge App or web. Reduce queues, simplify registration, and give travelers more control over their stay.
- Receive check-in requests in real time
- Generate registration forms automatically
- Let guests update stay details digitally
Deliver the digital experience modern travelers expect
Mobile Self Check-In gives guests a flexible alternative to the traditional reception process and lets them complete registration before arrival.
Combine digital check-in with direct messaging, digital ordering, and other Concierge App features to create a more connected guest journey.
Your team spends less time on repetitive registration tasks while guests gain more freedom to manage their stay on their own terms.
That’s how it works
Mobile Self Check-In lets guests complete the registration process before arrival. They enter their details in a digital form, upload the required documents, and add a digital signature.
Once the form is submitted, your team receives the check-in request in the system, reviews the information, assigns a room, and confirms the request.
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Simplify every step of the digital check-in process.
Give guests more flexibility before arrival while keeping registration data and check-in requests organized in one system.
Faster arrivals with less front desk friction.
Make registration easier for guests, reduce repetitive work for staff, and create more opportunities throughout the digital guest journey.
Fewer queues at the front desk
Reduce front desk friction, minimize data-entry errors, and turn traditional registration into a faster paperless process.
A more mobile guest experience
Guests can check in, manage stay details, place orders, and check out from their smartphones.
Less unnecessary front desk contact
Let guests complete registration on their own device and move through arrival with fewer manual touchpoints.
More flexibility around arrival and departure
Offer flexible arrival and departure options that can improve the guest experience and create additional revenue opportunities.
GDPR-aware digital workflows
Handle sensitive guest information through digital workflows designed around secure data processing and privacy requirements.
Sell additional services in the app
Use the Concierge App not only for self-check-in, but also for digital ordering and selling relevant deals and packages.
What customers say.
See how hotels use HotelFriend mobile check-in to give guests more flexibility and simplify arrivals.
Alp Hotel — Engelberg, Switzerland
“We’ve been using Concierge app for self check-in since April 2020. After the Corona outbreak, we decided to change many things in our apartments. This software is great as it allows for easy and safe check-in in the current circumstances. It also provides us and our guests with more flexibility, as they can arrive late and not worry about a closed reception desk.”
Success Stories.
Discover how hotels use HotelFriend to simplify arrivals, reduce manual work, and create more flexible guest journeys.
Frequently asked questions.
HotelFriend Mobile Check-In FAQ for Hoteliers
Make hotel arrivals faster and more flexible
See how HotelFriend Mobile Check-In helps reduce front desk workload, simplify registration, and give guests more control over arrival.