Simplify guest accommodation - Provide self-service options - Reduce contact - Improve loyalty

Mobile Hotel Check-in

Enable your guests to check-in and check out via a dedicated app or right from the web at any time they need. Minimize face-to-face engagement in your property, save time, and forget about long queues at the front desk.

Receive check-in requests in real-time

Generate registration forms automatically

Maintain social distancing in the hotel

Let guests make changes to their stay

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mobile self check-in
digital experience
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Deliver the digital experience travelers are used to

According to Metova, almost 90% of travelers prefer to manage their stay in a mobile app without having to interact with the staff.

Mobile Self-Check-in is a solution that helps you to meet the needs of your clients. Let them easily check-in before their arrival and provide contactless service in the post-COVID times.

Add a level of personalized experience and provide tailored service with ease. Offer your guests a flexible check-in option, direct chat with staff, and digital ordering – all within one app.

* According to Metova

how it works icon

That’s how it works

Mobile Self Check-In lets your guests complete the registration procedure prior to their arrival.

All they need to do is to fill in a digital form with their data, upload their ID along with proof of a negative COVID-19 test (optionally), and sign digitally. The whole process takes a few minutes, and the information will be saved for their future stays. Here is how easy it is:

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Prioritize safety through physical distancing

Provide a contactless guest experience and meet today’s cleanliness guidelines with our Concierge App. Help your clients to avoid touching pens or credit card terminals and restrict face-to-face interactions on the premises.

Work together across all departments
self-registration via website
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Quick self-registration via website

Let your guests check in not only through the app but also via the website or the self-check-in kiosk. While the main self-registration steps remain unchanged, your customers will also be able to add info on their dietary requirements, leave notes for housekeeping, and comment on booking.

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Let your guests check in at their leisure
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Let your guests check in at their leisure

Enable your guests to go as they please. Give them an opportunity to fill in the data beforehand at any time – while they are still at home or on the way to your hotel.

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Submit documents right from the gallery

No need to exchange ID cards or registration forms with the front desk staff. Our solution enables travelers to attach electronic copies of documents right from their devices and sign digitally, reducing paperwork to a significant minimum.

Send reminders via email right away
Attach negative COVID-19 test to the form
Attach negative COVID-19 test icon

Attach negative COVID-19 test to the form

Comply with international safety requirements and receive proof of negative PCR tests attached to digital registration forms. Build trust with your clientele by creating a COVID-free environment at your property.

Let your guests skip the front desk hassle

Keep them safe and sound from now on

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Handle the check-in process with utmost ease

When the guest submits all the necessary data, you will receive a self-check-in request in notifications. The only thing you need to do is to review the documents, assign a room number and confirm the request.

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What you get

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Enhanced efficiency

+ No waiting lines at the Front Desk

Reduce front desk friction, minimize data errors, and save time for your clients. Turn a traditional check-in into a paperless procedure that takes less than 10 minutes.

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Satisfied guests

+ Completely mobile customer experience

Guests have full control over every stage of their stay. They can check-in, extend or shorten the length of stay, make changes to orders and check out right from their smartphones.

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COVID-resistant solution

+ Safe in-hotel environment

The only thing your customer must interact with is their own smartphone. Digital check-in allows them to receive keys just upon arrival and head straight to their room.

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Revenue increase

+ Monetize late check-ins and early check-outs

Offer your guests flexibility and drive more revenue at the same time. Creating a flexible time option gives you a competitive edge over other similar properties in the listings.

Secure payments

Secure payments

+ GDPR compliant software

All sensitive data of your guests, including credit card numbers, is protected with encryption. No need to worry about fraud or data leakage, as we’ve got your back.

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Upsell opportunities

+ Sell ancillary services via the app

Our Mobile Concierge features not only a self-check-in option but also digital ordering and an opportunity to sell deals and packages. All of that is just a click away, inviting users to try something new.

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Alp Hotel (Engelberg, Switzerland)
Customer about the product

We’ve been using Concierge app for self check-in since April 2020. After the Corona outbreak, we decided to change many things in our apartments. This software is great as it allows for easy and safe check-in in the current circumstances. It also provides us and our guests with more flexibility, as they can arrive late and not worry about a closed reception desk.

Alp Hotel (Engelberg, Switzerland)

Success Stories

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HotelFriend F.A.Q.

HotelFriend F.A.Q.

Can I view the information that guests submit through the mobile registration form?
Sure! Guests can fill out a registration form, upload a photo of their documents, and add a signature using the mobile app before arriving at the hotel. After they complete the mobile check-in process, all the personal details entered by the guests will be sent directly to the system. You can view all the guest information and documents in the Registration Forms tab in the Documents module, as well as in their guest card.
How do I tell that the guest has made a mobile check-in request?
You'll receive a system notification, and the reservation will be marked with a corresponding icon.
Is there an additional fee for the Self Check-In feature?
No, Mobile Check-In is one of the core features of our Concierge application. If you're subscribed to the "Grow" or "Enterprise" package, you won't need to pay extra for it.
Should guests visit the front desk if they've already checked in online?
Once a guest checks in through the Concierge app, the only thing they may need to do at the front desk is to pick up the keys. If the hotel uses a Salto, Dormakaba, or ASSA ABLOY smart locking system, guests can skip this step and use the Concierge app to open their room doors. However, there's no need for guests to repeat the check-in process at the front desk.
Is my guests' data, including their card numbers, secure?
Yes, definitely. We ensure data security through SSL encryption and compliance with the General Data Protection Regulation requirements.
What other features does the Concierge App offer?
Concierge App enables guests to make mobile check-in/out, extend their stay, contact staff via online chat, place orders, make purchases, and access valuable information about the hotel and its amenities.
Can you integrate third-party programs with HotelFriend PMS?
Yes, HotelFriend PMS supports integration with third-party tools, and our staff can assist you with the setup and configuration process. To view the available integration options, please visit this link.
Do you provide support?
Yes, we do. If you have any questions or issues, you can always send us a ticket right from your HotelFriend account or write to our support team at Our customer care agents will be happy to help you. Mind that all applications are processed within 24 hours on weekdays.
How do I move the data from my old system to HotelFriend PMS?
Our customer care agents can assist you in transferring some of the most critical data to the HotelFriend PMS. Please note that a fee applies for this kind of system setup service.

HotelFriend Features

Hotel Management


Department Management

Employee Management

Room Management

Hotel Dashboard


Maintenance Management

Mobile Hotel Live Chat

Operations Outsourcing

Task Management

Finance & Payment

Accounting and Document

Payment Management

Reporting System

Booking Balance

Digital Cash Book

Revenue Management

Room Rates

Service Management

Guest Relations

Guest Management

Booking Request, Offer

Self Check-In

Guest Communications

Communication Automation

Digital Marketing

Hotel Website Development

Destination Management

Deal, Package Composer

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