Empower Your Hotel & Restaurant With HotelFriend POS Ecosystem
A solution that brings structure and convenience to your hospitality business’ sales. Whether you're receiving orders from a tablet or self-service kiosk, HotelFriend's POS ecosystem seamlessly gathers them all into one cloud, connecting all the dots.
Сollect all guest orders in the cloud
Table management at your fingertips
HotelFriend brings you a hassle-free POS that's designed to boost table turnover and provide top-notch service. With a quick glance, you can see which tables are booked and ready to welcome guests at your restaurant.
Simply choose a table, pick the dishes your guests ordered from the menu, and send the order straight to the kitchen. Delivering speedy service has never been easier!
Full restaurant overview
Easily track available tables at your restaurant, handle customer orders, and keep tabs on bills.
Elevated delivery & takeaway service
Give your guests the flexibility to choose between in-restaurant dining, room delivery, or takeout. Our system allows you to seamlessly process orders without the need to assign a specific table.
Keep your customers in the loop, notifying them when their orders are ready for pickup. Streamline your sales operations and enhance your revenue by tapping into greater flexibility.
Enhanced guest service
Provide an unparalleled dining experience that keeps customers coming back for more.
Customized orders with options & extras
Take your guests' dining experience to new heights by allowing them to personalize their orders with a variety of options and extras.
From sauces and ingredients to levels of cooking a steak, your customers have the freedom to choose, and you can easily specify these preferences in our system when sending orders for preparation.
Personalized order management
You have full control over the specifics of each guest's request, ensuring that their preferences are accurately communicated to kitchen staff.
Enhanced efficiency with kitchen display
HotelFriend POS revolutionizes the way your restaurant functions, ensuring peak efficiency. Once you've sent an order to the chefs, it appears on a kitchen monitor, empowering your staff to prepare each dish with precision.
When the orders are ready, the system sends real-time notifications to the waiter's tablet, allowing for swift delivery to the delighted guests.
Real-time notifications
Your staff can see exactly what needs to be prepared, ensuring that each dish is prepared and delivered on time.
Self-service kiosk solutions
Lessen the need for extra staff with HotelFriend’s self-service kiosks. Update menus, change prices, and highlight special offers, enhancing the customer journey. Our self-service kiosks put the power in your guests' hands.
They can serve themselves and make quick payments right at the terminal. Whether you need the software, hardware, or both, we've got you covered.
No more queues
Your guests can breeze through the process, updating their orders, checking out, and even discovering special offers, all at their own.
Effortless checkout experience
Forget about checkout hassles with HotelFriend POS. We've made closing orders fast and flexible. Easily add tips, apply discounts, choose whether to print the check or not, and split the bill among multiple guests.
Let your customers settle their bills conveniently through the terminal, making payments smoother than ever.
Increased table turnover
Streamlined checkout means faster table turnover, allowing you to serve more guests and boost your restaurant's efficiency.
Order history and staff performance
Our system automatically stores completed and paid orders in the waiter's archive. It includes a comprehensive view of the tables served, the corresponding checks, and their respective amounts.
Each user enjoys access to a personalized dashboard, providing a comprehensive order history that spans tables, rooms, deliveries, and beyond.
Enhanced teamwork
Foster a culture of collaboration and excellence with HotelFriend's order history and staff performance features.
Inventory management
Take control of your inventory with HotelFriend's powerful tools. Our system empowers you to reduce waste by setting limits on your services. For instance, you can establish daily limits for the sale of specific items like burgers or any other dish.
This ensures that you maintain optimal stock levels, minimize overproduction, and enhance your cost-efficiency. Say goodbye to unnecessary waste and hello to streamlined operations.
Cost savings and efficiency
Create daily limits for specific dishes, ensuring optimal stock levels, reducing overproduction, and enhancing cost-efficiency.
Ordering & payments via a mobile app
Guest convenience is key, and that’s why the Concierge App is an integral part of HotelFriend's digital POS ecosystem. Orders placed by guests via the app are instantly sent to the order management system, ensuring a smooth flow from request to fulfillment.
From room service to booking wellness packages, the app allows round-the-clock access to all hotel services. Propel your guests to upgrade their stay at any stage of their journey, with no need to call reception or leave their cozy beds to make a purchase.
Automatic billing
Guests can pay for services directly through the Concierge app, streamlining the billing process and avoiding manual payment processing.
Benefits that make a difference
Quick payment processing
Experience swift and hassle-free payment processing, offering quick payments for guest’s convenience.
Enhanced operational efficiency
Boost your operational efficiency across all departments of your establishment, from reservations to sending orders to the kitchen.
Customer-centric upselling
Maximize revenue by upselling your guests with extras and creating a truly personalized experience.
Tax compliance
Rest easy knowing our system ensures tax compliance, helping you navigate complex regulations with DATEV and Fiskaly TSS.
Top-notch support
Count on our dedicated support team to keep your system running smoothly. We're here to assist you every step of the way.
Cross-platform availability
Our system is designed to work smoothly on any device, making it accessible to your team regardless of the technology they prefer.
Tailored for your business and goals
With customized setups for each area, our POS ecosystem maximizes functionality and intuitiveness, ensuring that your staff can provide the best service possible.
HotelFriend F.A.Q.
A POS (Point of Sale) system integrated with a PMS (Property Management System) is an essential solution for hotels, gastro outlets, and hospitality businesses aiming to boost guest service and simplify daily operations. With the POS linked directly to the PMS, every transaction is automatically recorded in the guest’s account.
Selection Criteria of POS System:
-
User-Friendly Interface
Easy-to-use system that requires minimal training for kitchen and hotel staff at different skill levels. Role-based access, a clear dashboard, and logical workflows help managers complete their tasks without errors.
-
Integration Capabilities with PMS and Channel Managers
This allows accurate pricing updates, inventory management, room and table availability, and guest billing across all platforms.
-
Support for Multiple Booking Engines and Distribution Channels
Multi-channel support empowers properties to optimise occupancy, diversify their sales strategy, and maintain control over brand presentation and pricing.
-
Effective Event Management and Guest Experience Tools
The platform should make it easy to plan and manage events like conferences, weddings, and group bookings — from scheduling and space allocation to billing. Guest experience tools help ensure higher service quality and satisfaction.
-
Compliance with International Standards
Ensures interoperability, reliability, and legal adherence across global operations. The system should follow recognised security standards like ISO/IEC 27001 and comply with data protection regulations such as GDPR.
Deployment Models of POS Systems:
-
On-Premise POS
Installed directly on your own devices and servers, providing full control over your data. Requires higher upfront investment and ongoing maintenance.
-
Cloud-Based POS
Hosted online and accessible from your device. Offers flexibility, remote management in real time, automatic updates, access from anywhere, and lower initial investment.
-
Hybrid POS
Combines local processing with cloud backup and reporting, offering both flexibility and reliability.
Why HotelFriend POS Is a Perfect Choice
HotelFriend makes managing restaurant tables at your hotel fast and effortless. Its smart POS Ecosystem helps maximise table turnover while enhancing guest service. You can always see which tables are free, occupied, or reserved. Simply select a table, enter the guest order from the menu, and send it directly to the kitchen staff.
It is especially suitable for hospitality facilities seeking enhanced guest service and seamless integration of hotel operations, while maintaining high standards of data security. HotelFriend holds ISO 9001 and ISO 27001 certifications to ensure proper guest data protection. With the HotelFriend POS Ecosystem, managing your culinary facility has never been easier.
In the modern hospitality industry, a POS (Point of Sale) system that integrates with your hotel Property Management System (PMS) is no longer a luxury — it’s a necessity. Hospitality businesses today need solutions that connect outlets like restaurants, spas, bars, minibar services, and events directly to the property management system so that all charges are displayed accurately in guest accounts.
Criteria of a High-Quality Hotel POS System:
-
Multi-Outlet Support
Manage dining facilities and multiple outlets from one central interface.
-
Seamless PMS Integration
Automatically post charges from gastro outlets directly to guest accounts without manual data entry.
-
Real-Time Reporting
Access instant performance data and sales insights across all departments.
-
Mobile and Cloud-Ready Options
Ensure scalability for your business and flexibility for staff with remote and mobile access.
POS solutions are well-regarded in the hospitality industry for their PMS interfaces and hotel-ready capabilities. HotelFriend POS is part of an all-in-one hotel software platform that includes PMS, Booking Engine, Channel Manager, guest experience, and event management tools. It is well-suited for small to mid-sized properties looking for a unified platform.
HotelFriend POS includes:
- Real-time kitchen communication and order tracking
- Order and menu management for culinary facilities and room service
- Enhanced event management and guest experience tools
With this unified approach, hospitality businesses can significantly increase table turnover in F&B areas, improve service speed, reduce administrative workload, and deliver consistent guest billing.