Put your customers in control of their experience
In 2021, the number of smartphone users in the world reached 3.8 Billion*. Meaning that half of the world’s population relies on a smartphone in their daily lives!
Meet & exceed guest expectations with a mobile ordering solution. Your clients will have the freedom to decide what they want, specify their requirements, and pay from the comfort of their room.
Digitize customer journey with an e-menu, instant messaging, and fast check-in – all in one app. Enhance their loyalty with special offers, and provide a fully contact-free experience for their safety.
* According to Statista
That’s how it works
The Order Management System enables quick orders, payments, and on-time delivery of services.
First, you need to create a digital menu of services that you offer. All you have to do is to choose specific services from our catalogue, add images and descriptions. After that, let our system generate a QR-code for each item.
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Once your guests scan the code, they will be able to select any option from the menu. They can also set the quantity, date, time, and place of delivery, and write a comment if necessary. Then, they instantly pay online or continue shopping.
Take guest’s stay from good to amazing
Ensure clear communication between customers and staff. Our digital menu supports 12 languages, mitigating any language barriers often experienced via phone. Offer better speed and quality of service by automating the whole ordering process.
Refine your menu to drive sales
Provide an overview of all room services and unleash the full potential of your property. Add catchy descriptions, upload photos, and set QR codes to simplify the purchasing process. Notify your guests about breakfast discounts and new offers with push notifications.
Improve operations with technology
Maintain effective communication and collaboration within your hotel service team. Our system allows full control of the ordering and delivering process. Forget about missed orders, as every new request automatically goes to a certain department.
Let your guests skip the front desk hassle
Keep them safe and sound from now on.
Offer instant payment convenience
Paying for the services does not require any POS gadgets. Your guests can instantly pay online when they receive an invoice. Seamless integration with Stripe ensures safe payments and protects your guests’ data from leakage.
Get full integration with your system
Our Order Management System is compatible with any portable or desktop device and does not require installation. It is an integral part of the HotelFriend System. Traditional POS terminals are becoming a thing of the past. You don’t need any equipment to process payments, which helps save money and time.
What you get
Quick setup
+ No hidden fees
System installation takes less than 2 hours and does not require any special training or extra payment.
Easy upsell
+ Convenient reports to view the sales figures
Get an app that keeps your guests in the loop about their order status and the most lucrative offers available at your property.
No missed orders
+ No missed orders
Keep your team more organized, informed, and agile. We will help you to gain full control over the mess in the order management process.
Immediate payments
+ Multi-currency support
Let your guests pay for services without any fuss and in any currency that suits them.
Safe reopening
+ COVID-free solution
Provide all the necessary services remotely to reduce face-to-face interactions and ensure a safe reopening of your hotel.
Clearer communication
+ No delays in delivery
Provide menus in multiple languages, automate order handling, and keep in touch with guests via online chat.
«The order system is very user friendly and easy to work with. We managed to improve staff efficiency in a short time. Our guests are happy with the opportunity to receive contactless service during COVID, and we got some positive feedback regarding this. Overall, we are pleased with the solution.»
Alp Hotel
Engelberg, Switzerland
Success Stories
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HotelFriend F.A.Q.
HotelFriend Features
Hotel Management
Finance & Payment
Revenue Management
Guest Relations
Digital Marketing