The all-in-one solution for hotels

Digital order & payment software

Order Management System

A groundbreaking Order Management Software for quick order, payment, and on-time delivery of services. The perfect combination of cloud-based PMS and native Hospitality App.

* The System can be integrated with any 3rd parties on request.

Online Order System with Digital Menu Online Order System with Digital Menu

Orders and service delivery is at its height whilst maintaining social distancing. Solution for every hospitality and service delivery business: Hotels, Restaurants, Cafes, On-demand beauty services, Spas, Health care, Fitness.

Make all your services and offers instantly available to clients. Create special offers, analyze sales data, generate reports, process payments, communicate with guests directly - all with a few clicks. And see your revenue grow every day.

Sell, manage, control. You don't need to hire a team of software developers, educate personnel, or invest in modifying your current system - the revenue boost is almost instant.

Tablet

How it works

Step 1. Import services. Set up the Service Management module. Import services from our library with thousands of options. Create deals and bundles for even higher sales. Customize your services with nice pictures and catchy description texts if necessary.

Step 2. Create Digital Menu. Choose the preferred services from the catalog to generate respective QR codes for the promo leaflet with pictures and prices - a Digital Menu. Place them as printouts (in rooms, on tables in the hotel’s restaurant, etc., each containing an individual room or table number) or on social media.

Step 3. Order from smartphone. Once the code is scanned, the guest will see a digital menu with the possibility to select services with all available options (duration of the activity, food details like gluten-free or vegetarian, etc.), set the quantity, date, time and place (the number of the table, deckchair, room, etc.) of delivery, change a pick-up point, and write a comment if necessary.

Step 4. Pay and Get. The guest can make an order immediately or just add an item with all the indicated preferences to the cart and return to other offers on the menu. An invoice is generated, and the payment for the service(s) can be made instantly and securely with a smartphone.

Change in Ancillary Revenue Streams Change in Ancillary Revenue Streams Measured
by Revenue Management Systems from 2014 to 2017

Services Matter

The statistics clearly show that now guests want more than just a hotel room. Ancillary revenue in the hospitality industry has increased due to high consumer demand.

But how to tap into this growth potential? How to measure current upselling performance? How to turn services into revenue booster? 71% of respondents do not have answers or any effective tools to handle it.

But we do. Make all your services instantly available to clients through Guest Service App. Create deals, analyse sales data, generate reports, process payments, communicate with guests directly - all with a few clicks. And see your revenue grow every day.

Orders
Advantages of reservation management

What you get

Our Order Management System is compatible with any portable or desktop device and does not require installation. It is an integral part of the HotelFriend System. Traditional POS terminals are becoming a thing of the past. You don’t need any equipment to process payments, which helps save money and time.

Guest experience

Negative experiences have a direct impact on guest loyalty. Most people have no tolerance for the waste of time - waiting for a waiter to come up to the table, waiting for the dish to be cooked, waiting for the bill to arrive… Waiting times can easily turn minutes into hours having serious consequences for the business. Avoid this and other delays while delivering a service thanks to the innovative functionality of our hotel management apps, which is an unbeatable tool for making services frustration-free.

Efficiency and savings

Customers expect real-time interactions with no delays. Our software eliminates the possibility of missed orders and allows full control of the ordering and delivering process because the order always goes to a particular department. You can also forget about POS terminals: our system doesn’t need special gadgets. With Stripe technology, payments are made by guests through a smartphone and go directly to your hotel account.

Visibility and revenue

You have a roof terrace cafe with a perfect Instagram view, a cozy spa center with cool treatments, a swimming pool that can turn into a party spot, a conference hall with state-of-the-art equipment, but far too few people know about it? Changing this has never been easier: generate QR codes for all your services in the system and place the order sheet on your premises or in partner establishments.

Direct sales boost

Your excellent facilities will not stand idle. Sell to a vast target audience: put QR codes on your social media pages and ad campaigns for immediate access to a digital service menu in our app. No registration, no hassle, services pre-ordered and delivered precisely when your clients want - they will love it.

Advantages

Simplicity and effectiveness

Setup time - 2 hours

No support fees

No training needed

Multiple currencies

Multiple languages

Unlimited department access

Improved workflows

No missed orders

Better planning

Well-organized staff schedules and resources

Convenient reports to view the sales figures

Possibility to form invoices

Immediate payments and while checking out

Easy promotion

Market your hotel services on-site and on social media much easier

Offer exclusive mobile deals and incentives, additional services or products thanks to the digital menu

Shorten the customer journey to a minimum

HotelFriend Features

Hotel Management

Front-Desk

Department Management

Employee Management

Room Management

Hotel Dashboard

Housekeeping

Maintenance Management

Mobile Hotel Live Chat

Operations Outsourcing

Finance & Payment

Accounting and Document

Payment Management

Reporting System

Booking Balance

Digital Cash Book

Revenue Management

Room Rates

Service Management

Guest Relations

Guest Management

Booking Request, Offer

Self Check-In

Guest Communications

Communication Automation

Digital Marketing

Hotel Website Development

Destination Management

Deal, Package Composer

HotelFriend