Accept online payments - Manage invoices - Increase direct bookings

Payment Management for limitless hospitality

Process and manage payments in any currency with a fully integrated payment gateway. Accept all major credit cards or digital wallets to receive quick and secure transactions from your customers.

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Payment Management
Give yourself a better chance of capturing more guests
Give yourself a better chance of capturing more guests icon

Give yourself a better chance of capturing more guests

Today, the availability of cashless payment options is considered one of the staples of safe reopening.

Let your guests pay how they used to and comply with social distancing requirements by allowing them to pay on the website or in the app.

Increase the number of direct reservations by providing different payment methods for your guests. Attract more clients by showing your commitment to official reopening protocols.

That’s how it works icon

That’s how it works

Our payment management software enables safe & secure online payments processing for your hotel.

You can charge the full amount of money or a prepayment for reservations and services from the clients’ cards. To use this option, all you need to do is connect a Stripe account to the system.

After that, guests will be able to pay via the website, Booking Button, or app. All sensitive data, such as card details of guests, will be saved in an encrypted format.

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Embrace the convenience of instant transactions

choose the client and their payment method

create a new statement in seconds

Let your guests choose how to pay icon

Let your guests choose how to pay

Integration with Stripe makes your hotel a place where any guest with any request is warmly welcomed. Our app supports Apple Pay, Google Pay, and major credit cards, including Visa or Mastercard.

Let your guests choose how to pay
Improve your financial routine
Improve your financial routine icon

Improve your financial routine

No need for manual credit card data entry – our system does this for you. Automatically generate reports or create custom invoices for your guests. Use filters to easily find any transaction by user name, date, payment method, and operator.

Add an extra level of security icon

Add an extra level of security

Keep sensitive financial data secure with our GDPR-compliant software. All card details are tokenized, meaning that they will be stored in the system in an encrypted format.

Add an extra level of security
Receive revenue via multiple channels
Receive revenue via multiple channels icon

Receive revenue via multiple channels

Our system allows you to get payments from a variety of sources, including your own website, OTAs, or via the Concierge app. More payment channels equal more sales for your property!

Looking for ways to increase online reservations?

Make this happen with the seamless payment processing

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Issue refunds in one click iconn

Issue refunds in one click

Sometimes you may need to return the money that the guest has already paid. In this case, our system will allow you to quickly issue a refund without unnecessary stress. All the refunds will be displayed in your transaction history as well.

Issue refunds in one click

What you get

Contactless payments icon

Contactless payments

+ Reduced face-to-face interactions

Your guests do not need to touch cash or POS terminal buttons, which prevents the spread of COVID-19.

Transactions overview icon

Transactions overview

+ Quick search of payments

Get access to the complete real-time history of your transactions. Quickly find any payment data using the filters available on the dashboard.

Export to CSV or PDF icon

Export to CSV or PDF

+ Painless accounting

The system converts all payments either to CSV or PDF format so that you could print them and use this info for accounting.

Custom invoicing icon

Custom invoicing

+ Manage invoices on the go

Offer your guests an opportunity to split the bill or create invoices for corporations. All the information about invoices is stored online and is available to you at any time.

Multiple currencies icon

Multiple currencies

+ Welcome guests from all over the world

Serve your guests in their language and currency. Let them forget about any boundaries with the ease of cashless payments.

Simplified reporting icon

Simplified reporting

+ Gain insights into your hotel performance

Use our reporting tools to unleash the full potential of your hotel. Create strong business plans based on comprehensive data about your finances.

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Das HÖFCHEN Stadecken GmbH
Customer about the product

This is a great PMS that saves our hotel plenty of time. Payment management helps a lot with different financial operations. We have found an easy way for our customers to complete the booking and for us to receive payments safely.

Das HÖFCHEN Stadecken GmbH

Success Stories

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HotelFriend F.A.Q.

HotelFriend F.A.Q.

How can I accept payments and keep information in the system? Can I specify a deferred payment?
You can connect the Stripe payment system, as HotelFriend provides integration with it. Once you have connected the payment system, you can enter the guest's credit card information into the reservation card. Sure, by observing all security and confidentiality conditions, these cards will be tokenized. Besides, when receiving payment from a guest through the Stripe system, the information in the reservation card will be displayed automatically. You can also connect a POS terminal and add payments to the system as soon as you accept payment by credit card. If you accept payment in cash, you should add a payment to the system using the Add Payment function.
How to connect Stripe to the system?
Stripe is a convenient payment system, which can receive and process payments online. If Stripe is connected to the HotelFriend system, there is no need to enter the payment details manually – all data will be updated automatically. Here are detailed step-by-step instructions on how to connect Stripe to your PMS.
After check-in, the cost of the reservation has changed. Can I display this on the system?
Yes, you can change the booking price, as well as the City Tax amount on the booking card.
I accidentally added a payment to another guest. Is it possible to delete a payment?
In such situations, use the cashback function. For the completed payment, generate a refund and create a payment for your guest.
Can I charge money from the guest’s card if they have not paid for services in time?
Yes, you can. This option is available if you have entered the details of the guest's card by yourself, and the guest’s bank does not use 3D security. Moreover, the data will be saved in the system if the guest has entered the card details when making a booking via the Booking Button on the hotel website. In this case, the hotelier can also charge the guest.
Can my guests use Apple Pay or Google Pay?
Apple Pay and Google Pay are available for all hotels connected to Stripe. Guests can pay with these payment methods via the HotelFriend Concierge App.

HotelFriend Features

Hotel Management


Department Management

Employee Management

Room Management

Hotel Dashboard


Maintenance Management

Mobile Hotel Live Chat

Operations Outsourcing

Task Management

Finance & Payment

Accounting and Document

Payment Management

Reporting System

Booking Balance

Digital Cash Book

Revenue Management

Room Rates

Service Management

Guest Relations

Guest Management

Booking Request, Offer

Self Check-In

Guest Communications

Communication Automation

Digital Marketing

Hotel Website Development

Destination Management

Deal, Package Composer

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