Peter's Resort: The Story of Painless Switch From Legacy PMS
Client
peters-resort.deProperty Type
Guest house & conference facilities
Location
Redefin, Germany
The project launch
March 2024
About Peter’s Resort
The client, Paniceus Holding, is a key player in the German Food and Beverage industry, renowned for its esteemed restaurant chain “Peter Pane”. With 47 locations and a workforce of 2000 employees, the chain achieved significant milestones, reaching annual net sales of €120 million.
In 2023, the holding expanded into the hospitality sector with the launch of Peter's Resort. The resort is nestled within the Redefin State Stud and is a place of luxury, refinement, and culinary excellence. It proudly houses "Peter Pane – The Academy," a training center nurturing the growth of 500 company employees at a time.
It also features a fully renovated guest house with 18 rooms catering to event attendees and tourists. Equipped with seminar rooms and a spacious banquet hall, the resort offers plenty of space to host weddings, anniversaries, and other special occasions.
Paniceus Holding operates a dedicated IT division, committed to enhancing experiences for guests and employees. In a search for a new Property Management Solution for their hotel, the company discovered HotelFriend.
Challenges Faced by Peter’s Resort
The company representatives articulated a clear need for system optimization:
“Our current system fails to meet our requirements, and we're in search of a partner who can help us elevate our performance”
Transitioning from an outdated system
Peter's Resort was burdened by an outdated system that hindered efficiency and productivity. They needed a seamless transition to a relevant cloud-based solution to improve their operations immediately.
Securing Airbnb connection with real-time inventory updates
The company aimed to expand its reach on one of the most popular booking platforms, Airbnb. However, achieving seamless integration with this distribution channel and ensuring real-time updates of inventory in their old PMS was a significant challenge.
Ensuring a smooth online booking experience
Peter’s Resort wanted to make sure that reserving a room online was easy and convenient for guests. They aimed to simplify the process, making it straightforward for guests to book directly on their website with no risk of mistakes.
Streamlining and consolidating guest payments
Peter’s Resort strived to enhance payment operations by consolidating all transactions into a unified system. Their objective was to foster greater organization and efficiency while facilitating financial management.
With our proven track record in assisting hotels in the neighboring city of Lübeck, they chose to try a free trial. That allowed the company to assess the system's capabilities across multiple departments, including IT, accounting, and sales.
Solutions Provided by HotelFriend
HotelFriend offered a comprehensive software suite tailored to meet the specific needs of Peter’s Resort.
- An all-in-one Property Management System. Peter’s Resort opted for HotelFriend’s Grow package, geared to efficiently manage the hotel's 18 rooms and 3 conference halls. HotelFriend’s PMS revolutionized operations, addressing overbooking concerns and accounting needs, and ensuring seamless guest data management.
- Booking Engine. The integrated booking engine provided guests with the convenience of direct online bookings, eliminating the need for calls or manual responses.
- Channel Manager. HotelFriend’s Channel Manager enabled Peter’s Resort to synchronize their inventory and rates with Airbnb. This integration facilitated more efficient room sales and improved the hotel’s online visibility.
- HotelFriend Payments. Connecting with HotelFriend Payments allowed online payments in any world currency on the hotel’s booking engine. This feature also reduced friction during checkout and automated payment collection for bookings.
- Advanced setup and support. Responding to the client's need for a smooth transition from their old PMS, HotelFriend provided comprehensive setup and support services. This included configuring the Booking Engine and Channel Manager, setting up room rates and departments, integrating payment systems, and importing reservation data.
- Employee training on all system modules was provided through Zoom calls, ensuring a seamless transition and optimal utilization of HotelFriend's solutions.
Integrations Featured
Results Achieved
95% more effective hotel workflow
The adoption of HotelFriend's cloud-based PMS resulted in a remarkable increase in the efficiency of hotel operations. With streamlined processes and enhanced coordination between departments, Peter’s Resort experienced a great boost in productivity and service delivery.
Flawless coordination between hotel departments
HotelFriend's Grow suite facilitated coordination between different departments within Peter’s Resort, including the front desk, back office, conference, and financial team. This seamless collaboration optimized workflow management, ensuring smoother day-to-day operations.
27% increase in online bookings
Leveraging HotelFriend's booking engine and channel manager, Peter’s Resort achieved a notable twenty-seven percent increase in bookings. The ability to synchronize inventory across various distribution channels and offer a frictionless booking experience directly contributed to the surge in reservations.
All payments allocated in one place
With HotelFriend Payments, Peter’s Resort successfully centralized and managed all online payments within a single system. Offering access to over 100 payment methods, the hotel ensured a seamless checkout experience for guests while maintaining order in invoices and transactions.
Reduced environmental footprint
The company is committed to sustainability, taking action to protect the environment. They plant 150,000 trees every year as part of a significant environmental initiative. With the help of HotelFriend PMS, the resort has also switched from using paper to digital processes, adding one more sustainable practice to its list.