Harness technology to reduce staffing requirements
Dreaming of managing a staffless hotel from anywhere in the world? To make this dream come true, we have developed a whole set of tools that keeps the office running smoothly in a semi-autonomous way.
Deliver enhanced guest service with an express self check-in solution. Let your customers enter all the necessary data digitally, ensuring contactless service in times of the pandemic.
Add a level of personalized experience and provide tailored service with ease. Offer your guests a flexible check-in option, digital room keys, and online payments – all within one software ecosystem.
That’s how it works
A Self check-in kiosk allows your guests to check in via a tablet on the front desk on their own, with no face-to-face communication involved. The self-check-in only takes five quick steps:
The guest opens the self-check-in page;
Enters the Reservation Code from the booking confirmation email;
Fills in the fields with required data;
Takes photos of their ID or other documents;
Confirms that the check-in has been completed.
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In the HotelFriend software ecosystem, guests can also register prior to arrival from their own smartphones. This makes the check-in process even faster, saving your guests’ time and ensuring their peace of mind.
Turn a tablet into a fully functional reception
Get all the benefits of a self-check-in system with centralized visitor management and run it on any touchscreen device that works for you. In times of staff shortages, we can help you automate every operation in your hotel at a minimal cost on your part.
Share PIN codes in automated emails
Right after you confirm your guest’s booking, our system automatically sends a unique PIN code that they need for self-check-in. The design and content of such an email can be easily customized to match the overall image of your property. As an alternative, the email with a PIN will also include a QR code that guests can scan to enter the hotel.
Receive guest information remotely
No need to hire staff who would spend their time filling out forms at the reception with your customers! Let your guests skip queues in the lobby and get all the basic information, including the name, passport data, and digital signature of the client remotely, in a digital form.
Deliver flawless service at the first touchpoint
Your guests have any additional requests for their reservations? Let them inform you right away at the check-in stage. Allow your customers to indicate their preferences by commenting on meals, leaving notes for housekeeping, or adding more guests to their bookings.
Let your guests skip the front desk hassle
Provide instant check-in service without having an employee on-site.
Simplify document scanning procedure
Make document scanning as easy as taking a selfie! All your guests need to do is to take a picture of their IDs or any other required documents with the tablet and upload these photos to the Self check-in kiosk, one photo per page.
What you get
Remote registration process
+ Efficiency in hotel operations
Allow guests to check in at the hotel on their own, receive guest information remotely, and relieve the additional burden on staff.
Zero bureaucracy
+ Paperless check-in procedure
The guest enters all the necessary data in the fields and signs digitally, so check-in becomes quick, easy, and contactless.
Cost-efficient kiosk alternative
+ Forget about huge investments
No need to buy expensive kiosk hardware! Our software is compatible with almost any device, so you can use a regular tablet for your self-check-in station.
Reduced waiting lines
+ Enhanced guest management during busy seasons
Reduce front desk friction, minimize data errors, and register more guests in busy times without the need to hire extra personnel.
Improved staff productivity
+ Safe check-in process
Full automation from booking to check-in and payments allows your team to maintain social distancing in the hotel and focus on the top priority tasks.
Satisfied guests
+ Monetize early check-ins and late check-outs
Provide your guests with greater flexibility and drive more revenue at the same time. Gain a competitive edge over similar properties with flexible check-in times and a self-registration option.
Success Stories
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HotelFriend F.A.Q.
HotelFriend Features
Hotel Management
Finance & Payment
Revenue Management
Guest Relations
Digital Marketing
Ready to get started?