Control orders - Upsell services - Gain more income
Hotel Service Management for repeat clients
Entice your prospects with top-notch quality service. Grant them an opportunity to order a service from any department in one click. Enhance your team’s performance and create remarkable experiences for your guests.
Provide access to your best offers
Stay updated about any new orders
Communicate with clients in direct chat
Get paid instantly
Win five-star reviews by upgrading your hotel
Want to attract more guests and win their loyalty? You should probably think about creating a more customer-centric environment at your hotel.
Keep track of new orders, monitor their execution, and show that your hotel meets all the expectations of a modern traveler.
Put your guests in control of their experience. Digitize customer journey with an e-menu, instant messaging, and fast check-in – and get ready to receive more positive reviews in the nearest future.
That’s how it works
The Service Management module helps hoteliers to promote their services via an app and control the proper execution of each order.
Create a digital menu by adding services from our library, generating deals, and customizing them with pictures and catchy descriptions. After your guests download an app, they will be able to order and pay for anything they want in a few clicks.
All you need to do is confirm the order, and the system will take care of the rest. Billing, transaction processing, and reporting will no longer take much of your precious time.
Control order status in the system
Our software will allow you to personally control the quality of service. Confirm orders, reject them, or mark as completed. Always stay up to date with new requests to meet the needs of your guests on time.
Establish direct communication with guests
Stay connected with guests via live chat. Give them an opportunity to ask for additional services or make adjustments to their order at any time. Free your team from answering phone calls – now they can focus solely on impeccable order completion.
Sort orders with a set of convenient filters
You no longer need to spend tons of time looking for that order – now it will only take you a few clicks. Thanks to sorting by guest, date, time, and order status filters, any guest request can be found instantly.
Pick the exact delivery time and place
When placing an order through the application, the guest indicates the time and place of delivery. Take customer loyalty to the next level with the opportunity to handle the needs of your busiest guests.
Eager to increase brand trust?
Deliver your quality services in the best way possible
Speed up order handling
After you confirm an order, it will instantly go to the corresponding department. This will significantly speed up your service and increase the productivity of your team. In addition, you will prove your reliability as not a single order will be lost.
What you get
+ Personalized approach
Give your guests the freedom to request services, place orders, and check in on their own, whenever they want.
+ Increased guest satisfaction
Provide guests with fast and effective service while adhering to COVID reopening guidelines.
+ No delays in delivery
Grant menus in multiple languages, automate order processing and keep in touch with guests via online chat.
+ Fast automatic billing
Let your customers pay for orders through the app – no POS devices required.
+ Set of tools for reporting
Analyze your hotel performance with clear statistics and reports to improve your sales strategy.
+ More upsell opportunities
Get an app that keeps your guests in the loop about their order status and the most lucrative offers available at your property.
We have been working with HotelFriend solutions for over a year now, and since then we managed to significantly improve our general quality of service. We got more positive reviews and guests are pleased that now they can order meals online and pay contactless. In addition, it greatly helps our hotel to operate safely under COVID-19 restrictions.
1. Customers familiarize themselves with the hotel and all its offers.
2. They choose a service, set date, and time options.
3. They can leave a comment on the service if needed.
4. They can choose other services.
5. Customers can create an order without payment.
6. They can set a specific date and time.
7. Guests pay online with the preferred method.
Finance & Payment
Ready to get started?