Put the experience in your fans’ hands
Sports fans spend around $50 billion annually on their favorite teams and leagues. *
To keep them happy and engaged, the stadiums need to meet all the expectations of the modern fan.
This means that the stadium should be safe, with responsive staff and the highest level of service.
Achieve this easily with our all-in-one Concierge App for Stadiums. Live chat, mobile ordering, and ticketing,
as well as tailored recommendations, will help you to maintain a safe and interactive environment at the venue.
* According to Deloitte
That’s how it works
Our app enables fans to enjoy sports events with an elevated level of convenience. All they need to do is:
Scan the QR-code and download the app.
Purchase tickets.
Pre-order food and bevarage.
Request meal delivery to their seats.
Pay with the preferred method directly from their smartphones.
Get their in-seat delivery. The delivery person confirms payment by scanning the QR-code next to the order, and the order status automatically changes to "Completed".
Let your fans enjoy the game to the fullest and get everything they need without taking their eyes off the game.
Create a smooth match-day experience
Let the fans have all the information at their fingertips. Quickly find general information about the venue, such as a schedule of matches and a seating map. In addition, let your guests purchase a ticket to any event that will take place at your stadium.
Provide the delivery right to the seat
Free your customers from the queues at the kiosks. Users will be able to instantly order and pay for their food through the app, as well as get it delivered safely to their seats. A pre-order option is also available, and can be carried out even during the game!
Go cashless with Mobile POS
Forget about cash payments, as our app will transform a fan's smartphone into a mobile POS. Stadium visitors will be able to pay online for tickets, food, and merchandise. Shorten lines and stick to higher hygiene standards during the pandemic.
Discuss order details in real-time
Stadium visitors can add their special preferences to order at any time by contacting the staff via live chat. It allows fans to add to the most important order details in seconds, with no need to leave their seats.
Enhance the reputation of your club or stadium
Organize safe events in times of social distancing
Engage your fans anytime
Lure as many sports fans as possible with smart advertising that is timely and relevant. Turn the app into your top upselling point, and offer tailored services based on ticket price and the category of the fan.
What you get
Personalized experience
+ Accurate upsell recommendations
Make the fans proud of their club and promote exclusive personalized offers for anyone attending the game.
Safe service
+ Reduced waiting times
Visitors will have the opportunity to pre-order food directly to their seats or to the kiosk, keeping the required distance from other fans.
Increased engagement
+ Boost in attendance
Bring your fans the right content at the right time to get their undivided attention and encourage them to spend more time at your venue.
Multilingual content
+ More than 10,000 service options in the gallery
Provide visitors with a wide range of services available in any international language and take care of guests from all over the world.
Mobile ticketing
+ Enhanced F & B experience
Adopt mobile ticketing to reduce the risks of fraud and shorten waiting times at the check-in kiosks.
Stable revenue flow
+ Faster lines
Increase the number of revenue opportunities and maintain a steady stream of income for your venue.
HotelFriend F.A.Q.
HotelFriend Features
Hotel Management
Finance & Payment
Revenue Management
Guest Relations
Digital Marketing
Ready to get started?