How Tiny Hygge Runs Multiple Tiny House Resorts with HotelFriend

Client

tiny-hygge.com

Property Type

Eco-friendly tiny house vacation rentals

Location

Multiple locations in Denmark

The project launch

February 2025

About Tiny Hygge

With properties in Kegnæs and Loddenhøj, Tiny Hygge has changed how vacation homes can look and feel: small in size, rich in experience. Their resorts have earned a place on TIME Magazine’s “World’s Greatest Places 2025” list, a testament to their unique concept and excellent guest experience.

Each of their fully equipped Tiny House: mobile, sustainable, and cleverly designed, offers guests a front-row seat to the serene beauty of the Danish Baltic Sea coast.

But behind the cozy interiors, large windows, and wooden decks lies a complex business model. With multiple resorts, managers, and a growing guest base that books through platforms like Booking.com and Airbnb, Tiny Hygge needed much more than a basic booking tool. They needed a system that could support their structure and scale with their success.

Challenges Faced by Tiny Hygge

Tiny Hygge’s mission is to make things feel simple for guests. But on the backend, their operational landscape is getting quite complex. Here’s why:

They manage multiple resorts across different locations, each with its own set of owners or managers who need access to key data.

Their Tiny Houses are set in remote natural settings, making centralized check-ins and coordination a bit different than usual.

Guests book through various channels: their website, Booking.com, Airbnb, and many expect instant confirmation.

All payments needed to be centralized, whether guests pay online, via card on-site, or at a kiosk in the future.

Their accountant required a seamless DATEV integration for bookkeeping, reporting, and taxes, which is especially important for a quickly growing brand in Germany and Denmark.

A standard hotel setup wouldn’t work for them. The client needed a system that could do it all, without compromising on simplicity or reliability.

Solutions Provided by HotelFriend

To bring structure to their operations, Tiny Hygge opted for the HotelFriend PMS Enterprise Suite, which provides all the tools they need under one roof. After testing the platform with a free trial, they moved to implementation. Here’s how we helped them simplify complex processes:

Property Management System

Apart from basic PMS features, HotelFriend provided the resort with the following modules.

Task Manager: Assign and track daily responsibilities. From check-ins to maintenance, tasks are automatically created and assigned to the right staff. The head office and onsite managers can monitor task completion and keep operations consistent across locations, even when managed remotely.
Housekeeping: Real-time room status. Cleanings are scheduled automatically based on bookings, and each housekeeping staff member sees their task list for the day. Once a tiny house is cleaned and ready, the status is updated instantly in the system.
Accounting & Cash Book: Organized financials across properties. With multiple resorts and different owners, clear financial records are non-negotiable. The built-in Accounting and Cash Book modules help Tiny Hygge track all transactions (both digital and cash) for each resort individually.
Advanced Reporting: Relevant insights into performance. Tiny Hygge’s team now has access to real-time reports covering occupancy, revenue, guest preferences, and more. These reports help them forecast demand, identify peak seasons, and fine-tune marketing and pricing strategies across locations.

Booking Engine

Centralized booking management for all resorts

We implemented the Multi-Booking Engine – a custom-built feature that lets guests browse all Tiny Hygge locations in one interface, book directly from a single page, and view availability in real time.

This made the booking process easier for guests and allowed the team to manage all properties centrally, even though they are in different regions and under different ownership.

Channel Manager

We connected the PMS to both Booking.com and Airbnb, ensuring all availability is synced across channels automatically. No more overbookings or manual updates — each listing reflects actual availability from the PMS.

Tailored setup and Premium+ support

Tiny Hygge received:

A dedicated support manager with extra availability
Initial hotel setup with individual property profiles
4 hours of remote staff training
Multi-property booking engine and channel setup

Why it matters: Even though the operations are complex, the experience of managing them shouldn’t be.

Integrations Featured

HotelFriend Payments

Tiny Hygge now accepts debit, credit, and alternative payments across online, mobile, and point-of-sale transactions via HotelFriend Payments. Now there is no need for external card readers or disconnected systems. All payment data lives in one place, fully synced with operations.

DATEV Export

Given their operations both in Germany and Denmark, financial compliance and ease of reporting were crucial. With the DATEV export enabled, their accounting team can now generate reports formatted specifically for one of Germany’s most widely used accounting systems.

Results Achieved

Fully centralized multi-resort management

A single dashboard now provides full control over all Tiny Hygge locations, guest bookings, staff access, and property-specific data with no need for separate tools or duplicated entries.

100% owner and manager visibility

With custom roles and permissions, Tiny House owners can securely track bookings, revenue, and guest information for their property, avoiding interference with other operations.

30% faster guest response and booking handling

Automated emails, task reminders, and quick updates have improved the guest journey and reduced staff response time for questions, changes, and bookings across properties.

Greener hospitality through paper-free tools

Tiny Hygge’s mission to offer sustainable travel experiences is supported by HotelFriend’s paperless, cloud-based system. The team avoids paper-based checklists, invoices, and reports, minimizing the resort’s ecological footprint.

One system for booking, payments, and reporting

Direct bookings, OTA channels, on-site payments, and accounting exports are now managed in one place. This streamlined approach reduces the need for any third-party apps and minimizes reporting errors.