How Tiny Hygge Runs Multiple Tiny House Resorts with HotelFriend

Property Type

Eco-friendly tiny house vacation rentals

Location

Multiple locations in Denmark

The project launch

February 2025

Tiny Hygge, Eco-friendly tiny house

About Tiny Hygge

With properties in Kegnæs and Loddenhøj, Tiny Hygge has changed how vacation homes can look and feel: small in size, rich in experience. Their resorts have earned a place on TIME Magazine’s “World’s Greatest Places 2025” list, a testament to their unique concept and excellent guest experience.

Each of their fully equipped Tiny House: mobile, sustainable, and cleverly designed, offers guests a front-row seat to the serene beauty of the Danish Baltic Sea coast.

But behind the cozy interiors, large windows, and wooden decks lies a complex business model. With multiple resorts, managers, and a growing guest base that books through platforms like Booking.com and Airbnb, Tiny Hygge needed much more than a basic booking tool. They needed a system that could support their structure and scale with their success.

Challenges Faced by Tiny Hygge

Tiny Hygge’s mission is to make things feel simple for guests. But on the backend, their operational landscape is getting quite complex. Here’s why:

Solutions Provided by HotelFriend

To bring structure to their operations, Tiny Hygge opted for the HotelFriend PMS Enterprise Suite, which provides all the tools they need under one roof. After testing the platform with a free trial, they moved to implementation. Here’s how we helped them simplify complex processes:

Property Management System

Apart from basic PMS features, HotelFriend provided the resort with the following modules.

  • Task Manager: Assign and track daily responsibilities. From check-ins to maintenance, tasks are automatically created and assigned to the right staff. The head office and onsite managers can monitor task completion and keep operations consistent across locations, even when managed remotely.
  • Housekeeping: Real-time room status. Cleanings are scheduled automatically based on bookings, and each housekeeping staff member sees their task list for the day. Once a tiny house is cleaned and ready, the status is updated instantly in the system.
  • Accounting & Cash Book: Organized financials across properties. With multiple resorts and different owners, clear financial records are non-negotiable. The built-in Accounting and Cash Book modules help Tiny Hygge track all transactions (both digital and cash) for each resort individually.
  • Advanced Reporting: Relevant insights into performance. Tiny Hygge’s team now has access to real-time reports covering occupancy, revenue, guest preferences, and more. These reports help them forecast demand, identify peak seasons, and fine-tune marketing and pricing strategies across locations.
Tiny Hygge, room

Booking Engine

Channel Manager

We connected the PMS to both Booking.com and Airbnb, ensuring all availability is synced across channels automatically. No more overbookings or manual updates — each listing reflects actual availability from the PMS.

Tailored setup and Premium+ support

Tiny Hygge received:

  • A dedicated support manager with extra availability
  • Initial hotel setup with individual property profiles
  • 4 hours of remote staff training
  • Multi-property booking engine and channel setup

Why it matters: Even though the operations are complex, the experience of managing them shouldn’t be.

Integrations Featured

Results Achieved