Vienna Airport Residences Enhances Guest Services With HotelFriend’s Remote Reception

Client

airport-residences.com

Property Type

Aparthotel

Location

Himberg, Austria

The project launch

July 2024

About Aparthotel Vienna Airport

Vienna Airport Residences, nestled in the quaint town of Himberg, offers unparalleled comfort and convenience just minutes from Vienna International Airport and the vibrant city center.

Catering to both transient and extended-stay guests, the aparthotel provides an ideal blend of proximity to urban attractions and easy access to transport hubs. Their commitment to outstanding service and ease of travel has made them a preferred choice for diverse travelers, including golfers, shopping enthusiasts, and pet owners.

Challenges Faced by Aparthotel Vienna Airport

Vienna Airport Residences operates 16 high-specification apartments and required an efficient hotel management system that can streamline every aspect of daily operations, from providing smooth guest communication to managing bookings and channel distributions effectively. The key challenges they faced included:

Finding comprehensive software to manage hotel operations, channels, bookings, and guest communication.
Managing multiple OTAs such as Booking.com, Expedia, and Airbnb was time-consuming.
A need for tools that could help in efficient guest interaction and concierge services.
An all-in-one payment process that could handle multiple currencies and payment methods.
The need for a virtual solution for automated guest check-in processes.

Solutions Provided by HotelFriend

To address these challenges, Vienna Airport Residences opted for HotelFriend's comprehensive Enterprise Package, which included an array of solutions that could solve just that.

HotelFriend Property Management System. The Property Management System (PMS) provided by HotelFriend acts as the backbone of Vienna Airport Residences’ operations. It enables efficient management of reservations, guest profiles, housekeeping, and provides integrated reporting tools that help in making data-driven business decisions.
Channel Manager. With an integrated Channel Manager, Vienna Airport Residences now seamlessly manages five OTA channels. The system automatically updates room availability and pricing across all platforms, reducing overbooking risks and operational workload.
Booking Engine. Implemented for real-time bookings, it provides guests with a smooth reservation process directly through the aparthotel's website.
Remote Reception and Concierge App. These tools act as virtual receptionists, enhancing guest experiences by enabling them to check in, fill forms, process payments, and receive digital room keys via a simple touch-screen interface, facilitating a seamless check-in even during periods of limited staff availability.

The setup process

Before committing to the full suite of solutions, Vienna Airport Residences began with a 30-day free trial to explore the HotelFriend software offerings.

During this trial, HotelFriend's team provided tailored support, and later assisted with setting up room types, accommodation options, and ensuring seamless integration into the aparthotel’s existing operations.

Integrations Featured

Integration with HotelFriend Payments

Leveraging this integration ensures that Vienna Airport Residences can accept a wide range of payment methods over 150 currencies in a highly secure manner, all through a single platform.

Results Achieved

Vienna Airport Residences is now well-equipped to offer its guests memorable experiences while optimizing its internal operations for future growth.

Effective room inventory management

With accurate, up-to-the-minute data on room availability and occupancy, Vienna Airport Residences has gained the ability to manage its inventory more effectively. This precision minimizes financial losses from unsold rooms and ensures that accommodation is optimally aligned with market demand.

100% automated daily workflows

Automation of routine tasks through HotelFriend's PMS has lightened the administrative burden on staff, allowing them to dedicate more time and energy to providing superior guest services. As a result, enhanced employee productivity and job satisfaction contribute to a more personalized and attentive service experience for guests.

Advanced payment security

Implementation of HotelFriend Payments has streamlined the payment process while incorporating advanced security measures to safeguard guests' financial information. Consequently, guest trust and confidence in the aparthotel's operations are enhanced, ensuring transactions are handled securely and effectively.

Quick training of new staff

The easily navigable interface of HotelFriend's software solutions has facilitated a smoother staff training process. With intuitive design and comprehensive support, staff members can quickly learn and adapt to the system, reducing the time needed for onboarding and minimizing operational disruptions.

Sustainability through automation

Digital check-in processes, online reservations, and electronic payment systems contribute to a reduction in paper waste, supporting the aparthotel’s environmental sustainability goals. The shift toward digital operations not only supports environmental benefits but also attracts eco-conscious travelers who appreciate sustainable practices.