Set up - Control - Optimize
Automate routine daily operations and let your guests handle most of the tasks such as remote check-in, digital room access, ordering, and payment on their own.
Forget about tedious manual tasks
Offer fully mobile guest journey
Escape staff shortages with self-service
Looking for a way to do more with less? In HotelFriend, we’ve found the solution!
Automate time-consuming tasks making your hotel stays smart and elevated with all-in-one hotel software. Relieve employees, speed up check-in and escape the worst of the current labor shortage.
Let your guest do the rest via a dedicated hotel App. Transform their smartphones into a real lifesaver that will help them make their arrival more enjoyable, order breakfast in bed, or pay for purchases on the go.
That’s how it works
We are ready to automate most of your routine processes from booking confirmations to creating recurring tasks for staff and updating your room inventory. Our platform brings together all the best from the cutting-edge property management tech stack for independent hotels.
HotelFriend will provide you with an integrated set of tools that work together seamlessly like clockwork.
Put your property in a winning position
Make your hotel operations run smoothly with HotelFriend
List all the benefits of your rooms, connect to the leading OTAs and sell your inventory on 200+ distribution channels. Tune into stress-free sales with automatic updates of price and content across all active platforms. Set up everything just once and enjoy your day free from tedious manual adjustments.
Streamline guest communication at each stage of the guest’s stay. Customize confirmation and welcome emails to keep your clients in the loop about their booking or order status. Set up in-App reminders about upcoming events and create Booking Offers for your target clients.
Entice your guests to check in before arrival and skip the front desk. Let them fill in the registration form and sign it from their mobile phones whenever they like. If the guest has once been to the hotel, your team will already have all the necessary information at their fingertips.
Add value and convenience to your guest’s experience with smart room access. Send digital keys remotely and allow travelers to open rooms with their mobile phones. Become more environmentally friendly by giving up plastic cards and minimize contact between guests and staff.
Your guests can order food delivery and book various services in the dedicated App. Each new order automatically goes to the corresponding department. Optimized processes relieve strain on your staff, helping them to get the job done faster and not lose a single order.
Our system will help you automate recurring task creation for your staff. When the guest makes an order, the accompanying tasks immediately appear on their daily to-do list. This way, if a guest books the conference room to conduct a meeting, your staff will be notified and assigned to clean up and prepare the equipment.
Grow your business with automated invoice generation. Convert estimates to invoices in seconds, email them to clients, and get paid online 2x faster. Embrace error-free billing and keep your brand up to the mark by providing quick and effective communication.
What you get
+ Minimal manual work
Simplify and streamline tasks related to booking, channel management, and order confirmation at the speed required for your fast-paced hotel environment.
+ Increased guest engagement
Gain visibility, accuracy, and consistency while communicating with your customers.
+ No paperwork hassle
Let your staff focus on more important tasks and get full control over all processes instead of wasting time on manual confirmations.
+ Real-time OTA synchronization
Automate distribution of your hotel rooms and effortlessly sell your inventory on major OTAs.
+ Digital-first attitude
Minimize effort at all stages of guest’s stay, giving your clients the freedom to cater to themselves with technology.
+ No need to hire reception staff
Manage multiple properties simultaneously from a centralized interface and painlessly deal with staff shortages.
We really enjoy this product. Overall this is a great and reliable platform that supports a lot of integrations. It helps us to automate the main processes in our aparthotel and minimizes back-office procedures. Now we can easily handle multiple tasks at once.
- - Arrive with HotelFriend: benefit from a classic check-in, a fast check-in, a contactless check-in via an app, a remote check-in via tablet, and offer your guests digital room keys;
- - Stay with HotelFriend: use the guest directory, upsell services, talk via chat in real-time, offer a custom app and assign guest statuses;
- - Manage business customers with HotelFriend: receive group bookings, set company rates, use Paymaster option, and manage rooms;
- - Work with HotelFriend: streamline the workflow of your housekeeping team, hotel departments, and benefit from room planning, tasks for services, and reports;
- - Depart with HotelFriend: manage your hotel accounting, payments, and introduce fast check-out;
- - Come back again with HotelFriend: increase guest retention with birthday emails, discounts, and action codes, as well as commission-free sales via the booking engine.
Finance & Payment
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