Facilitate reservation process - Eliminate overbookings

Central Reservation System

Synchronize online distribution channels and manage all of the bookings from one place fast and easily. Minimize reservation administration risks, eliminate overbookings, and maintain accounting accuracy.

Handle multichannel bookings from tens of platforms

Track cancellations and other changes to bookings

Plan to-do's and distribute tasks among your staff

Keep your accounting GDPR-compliant

Process online payments

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Hotel Reservations from different sources
The Importance of CRS
Importance of CRS

The Importance of CRS

Maximize customer engagement and reservation management, automate operations in a single system. Manage the highs and lows of demand with seasonal prices, cancellations policy, meals, and children rates. Promote sales and get fast and accurate information on room availability, prices, products, and service bookings.

Get the real picture of the marketing situation to expose fallacies and develop new sales policies.

Handle phone booking inquiries and provide your potential and existing clients with relevant information via email swiftly.

Keep in step with the times by using new-generation programs to grow your hotel business.

how it works icon

That's how it works

To benefit from using the system, customers should create an account in our Concierge Mobile App, then find the right hotel, choose a room, and book it through their smartphone.

The booking appears in the calendar. All that is left for you is to confirm or reject the reservation, clarify some details, and sent a welcome message to the guest through direct chat. All data for check-in are already in the system. The information will be saved for future hotel stays.

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Channel Manager
Channel Manager icon

Channel Manager to expand reach and visibility online

Receive bookings from 200+ OTAs in one system and advertise your property with no extra effort. 3 connections are included, most frequently chosen Booking, Expedia, Airbnb.

Our Channel Manager connects to the PMS and automatically distributes relevant information on room inventory and rates to an unlimited number of booking websites and OTAs in real-time. It continuously updates this data across online distribution channels almost instantly with two-way synchronization. Any errors avoided.

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Booking Engine icon

Booking Engine to increase direct bookings

Make the booking process on your website fast and easy, turning visitors into paying customers. Our Booking Engine centralizes all guest plans and desires within one platform and allows them to check available rooms in a special calendar, book accommodation just in several clicks, and order additional services or vacation package offers in advance. In the My Trips section, guests can see all their orders, both submitted, upcoming, and canceled.

Meanwhile, you can display all the necessary information and details about your hotel, choose colors of the page, links, and a booking button, change the design at any time.

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Booking Engine
Booking offer
Booking Offer icon

Booking Offer to interact with prospective customers who want to book your rooms

Send a detailed booking offer to your potential guests’ email within minutes after they hang up. To describe a few alternatives, you can send several offers in one letter to choose from. Our system allows to automatically change the status of the selected room(s) to "Booking Offer" for three days to avoid multiple reservations.

Take advantage of the booking offer as a powerful marketing tool to propose more affordable prices during the low season, reward your guests with a loyalty discount, introduce corporate packages, etc.

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Want to implement multi-channel marketing strategies, increase direct bookings, and boost your revenue with all the extras?

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enhanced staff collaboration icon

Task Management for enhanced staff collaboration

Empower your hotel staff to collaborate across various properties and departments, get full control over the operations. The Module helps organize hotel workflows, assign tasks for the staff in the convenient calendar.

You can send reminders and notify employees about new chores via emails, deliver a superior customer experience with the “Assign task to order” option that allows to add a task to a specific order.

Maintenance and repairs have never been so easy as now you can track issues in real-time, distribute tasks, set deadlines to help your team stay focused on what matters most.

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Task Management
Guest Management
Guest Management icon

Guest Management to map out the customer journey

Deliver excellent customer service and get more bookings and positive reviews. The Module helps manage the clientele much easier as you have all the necessary information about your guests in full view, starting from personal and contact information, to their expenses, debts, email, allergies, meal preferences, former orders, and much more.

Get access to the informative guests’ grid with filters and guest statuses. Shorten lines at the reception as all the data is at your disposal. Housekeeping list, Meals list, and Check-in/Check-out reports can help you make smarter decisions.

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Billing & Accounting icon

Billing & Accounting to automate routine bookkeeping processes

Simplify the billing process and make it faster and more secure. The System allows to streamline the process of invoice creation, payment, or reporting to focus fully on your guests.

No more spreadsheets or invoice template websites! All the data are stored in the cloud and protected with encryption. Now you can receive payments in cash, vouchers, or online transactions via PayPal, Stripe, American Express, Visa, or MasterCard, as well as add custom payment methods – you name it!

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Invoicing Software
Digital Cash Book
Digital Cash Book icon

Digital Cash Book to keep accounting organized

Record cash receipts, find any transaction, and review the history of cash flow for a certain month, day, or week, as well as reduce the chances of frauds and discrepancies.

HotelFriend Cash Book becomes the core of your accounting as you can benefit from tax deductions and eliminate the chances of being audited. It will provide you with an overview of your opening and closing balance and help you create and access any statement. The Cash Book is designed to ensure compliance with the law.

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Deal (Package) Composer icon

Deals and Packages Composer to brings the services upselling to a new level

Skyrocket your service extra sales by offering your guests not only rooms but also services and attractive deals. Our platform affords ground for creating your own packages or vouchers. All you have to do is handpick a few services and combine them with the stay, then set an attractive price to sell on our Marketplace or directly on the hotel’s website.

Enjoy revenue growth and monitor the dynamics of your active and purchased deals thanks to sales statistics in the system. Send notification to the guest after purchase, create deals, manage payments. Promotions made easy.

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Deal (Package) Composer
Concierge Mobile App
Mobile App icon

Concierge Mobile App to meet the challenges of the new normal

Let your guests book hotel rooms, services, deals, change delivery details, check-in and -out faster, and communicate with the staff through Direct chat without personal contact.

Everything your guests might need is now in their pocket. They don’t have to touch any tablet or paper, just use their own smartphone. Cost-effective and affordable option to keep the distance and maintain hygiene measures.

In the meantime, you get an overview of all the orders in real-time, track their fulfillment time, and current statuses. No missed orders and delivery issues.

Reduce operations thanks to well-organized processes, view statistics and reports for assessing financial performance.

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Benefits of the CRS

Up-to-date listings

Efficiency

+ Economy of time, money and resources

+ Effective communication with guests & staff

Effective promotion

Visibility

+ Free mobile app on App Store & Play Market

+ Significant online presence

+ New marketing strategies

Multiple booking sources

Revenue Flow

+ More bookings

+ New ways of selling services

+ Improved guest experience & loyalty

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Tariq Hotel Boutique (Cusco, Peru)
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Customer about the product

The automated system we like to work with allows us not only to get more reservations from our website and from OTAs, assign tasks for staff, and control repairs but also sell extra services and tour packages. Love how easy we can manage all bookings. Great Cash Book that helped us a lot in keeping our accounting and finances in order.

Tariq Hotel Boutique (Cusco, Peru)

Success Stories

HotelFirend logo

HotelFriend AG

HotelFriend is a global IT company and provider of business software with offices across Europe.

The company specializes in R & D in the travel and hospitality sectors, cloud computing, e-commerce, CRM, ERP, and the development of mobile and desktop apps.

Berlin
headquarters
60+
products
450.000+
development hours
40+
countries
18+
departments
50+
employees
11
nationalities
250+
network of partners

HotelFriend USP’s

We continue to build better stuff to create a unique one

Better
Good price:
Being an all-in-one solution provider, we can offer all products from one hand, with one setup fee, one staff training, one support hotline, zero integration, and third-party costs. Even if we offer the individual products at the price of the competition (without any bundle discount), the hotelier saves 30% - 50% on yearly costs by choosing one solution instead of maintaining several support contracts.
Complete:
Guest facing, marketing, distribution, collaboration, and back-office tools integrated: no separate contractor or fees, no compatibility issues, no waiting time for feedback from connected systems.
On all devices:
No special hardware required, no local servers needed to maintain and secure an it-infrastructure, the whole hotel management software runs on personal devices of staff (especially smartphones and tablets).
In guest's pocket:
Bring your own device: a directive that is not only cost-saving but also meets COVID’s important hygiene measures. The guests don’t have to touch any tablet or paper which other guests could have had in hand before.
With focus on revenue:
Room service, dinner reservations, meetings, treatments, advertising of services, room upgrades, sales, and payment processing in one mobile application covering the whole customer journey.
Really fast operations:
You’ll be able to reinvent your hotel for the speed of the post-corona world. Our times require quick decision-making, as well as implementing new approaches to serving guests. Improved productivity is only possible if you use technology and data and shift to innovate every step of the way.
Unique
Guest facing:
The concierge is much more than a guest directory, service ordering system, or chat tool - it is an interface to our backend, to empower guests to manage their stay (and letting them do the reception work), automate and secure processes as well as supply chains, deliver instant feedback and service at the right place and on time.
Intelligent:
The unique combination of marketplace, hotel management software, and mobile concierge enables real guest intelligence to a learning ecosystem. Apart from the B2C sales, the marketplace provides valuable market data to our hotel management software and enables machine learning intelligence for automation of our hoteliers’ revenue management system in particular.
Staff automation:
Tasks and appointments for the staff are created and assigned automatically with orders by guests or management. The tasks can be managed by the responsible employee that allows each team member to do changes on status in real-time from any device.
Service automation:
Rules for orders, availability, status management, and delivery of services - always with process automation in mind, while the rest of the competition is still dreaming of integrating a simple ordering system to their PMS solutions someday.
Multi-booking engine:
Empowers our hoteliers to group and build their own booking portals, where they can act as a brand or destination to focus on marketing, widen visibility, and share (or withhold) booking commissions.
Hotel booking marketplace:
HotelFriend is the only PMS provider that runs a B2C marketplace. The marketplace combines three of the currently successful market strategies: room sales (booking.com), long-term stays (Airbnb), and day trips (TripAdvisor) by offering more than 1.000.000 accommodations and 100.000.000 rooms. In addition, HotelFriend's marketplace enables international tour operators to enter the European market and offer travel packages directly to European customers (without the need for a travel agency).

Fair Pricing

HotelFriend F.A.Q.

HotelFriend F.A.Q.

Can I see where my bookings are coming from?
Yes. You have a complete overview of your sales performance so that you can optimize your business strategy in the long run. You can receive reservations from your website and from OTAs as the CRS is a complete product that includes Booking Engine and Channel Manager. By the way, here is how to set up a Booking Engine. Here you will find basic steps on how to sell your rooms on any OTA with the HotelFriend Channel Manager.
Can I add orders to the reservation?
Yes. You can easily and quickly add an Order to Reservation either in the Orders module or in the guest's booking card. Here are our detailed instructions on how to do this.
What payment options are supported by CRS?
We use Stripe as our payment processor. It is a convenient payment system to receive and process payments online. If Stripe is connected to the HotelFriend system, there is no need to enter the payment details manually – all data will be updated automatically. Check out our full step-by-step instructions on how to connect Stripe here.
Is it possible to create a group reservation?
You can make group reservations in such modules as Front Desk or Reservations, as well as in the Groups tab in the Reservations module. You can find detailed instructions on how to do this here.
How do I handle refunds?
If the reservation is canceled, you can easily refund it fully or partially without any trouble. Just go to the “Reservations” tab and choose “Add refund” in the upper right corner of the page. For more detailed instructions, please follow the link.
Can I create promo codes?
Yes. You can set up promo codes in the Guests module in the Companies tab. Open the company card and enter the code in the “Promo code for Booking Engine” field. Check out the step-by-step guide on how to do this here.
How do I switch from my old system to HotelFriend?
You can export data from the current system and import it into the system, configure the necessary settings with the help of HotelFriend employees.
Do you provide support?
Yes. If you have any questions or problems, you can always contact our support team via live chat or email at support@hotelfriend.com. Our employees will be happy to help you. Basic support is included in any package. Applications are processed within 24 hours on weekdays. To get weekend support, you can purchase a 24/7 support package.
Do you provide training?
Yes. To sign up for training, you need to follow the link and select the most convenient training time in the calendar.

HotelFriend Features

Hotel Management

Front-Desk

Department Management

Employee Management

Room Management

Hotel Dashboard

Housekeeping

Maintenance Management

Mobile Hotel Live Chat

Operations Outsourcing

Task Management

Finance & Payment

Accounting and Document

Payment Management

Reporting System

Booking Balance

Digital Cash Book

Revenue Management

Room Rates

Service Management

Guest Relations

Guest Management

Booking Request, Offer

Self Check-In

Guest Communications

Communication Automation

Digital Marketing

Hotel Website Development

Destination Management

Deal, Package Composer

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