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Frequently asked Questions
I got access to the system but can’t work in it because the account needs to be configured for our accommodation. How to start the settings?
If you have chosen a product for managing the rooms of the accommodation, you need to configure
set up Room Types and Rooms as well as Room Rate. Once you have set up the information, you can work in the system.
I am trying to add rooms, but the system notifies that the limit has been reached. What should I do?
This means that you have exceeded the limit of rooms indicated in the chosen product and tariff plan. Please contact Support, they will check the information and, upon your request, increase the limit of rooms.
How can I create a reservation for a company? Is it possible to automatically import the reservation list into the system?
To create a reservation for a company, you should enter the company data in the
module in the Company tab. Once you have saved the company data, you should move on to the booking method convenient for you.
In the guest type, drag and drop the Company Guest and the company from the drop-down list.
The reservation creation process is similar.
Can I use the same tariff plan for several channels?
Yes, you can. When editing the
Room Rate in the Source field, pull up the sources where you need to place this tariff plan.
In case you need to display the tariff plan on any OTA system, you should select Channel Manager.
How do I synchronize my OTA systems with HotelFriend?
If your tariff plan includes the Channel Manager module, contact your account manager or write to Support. HotelFriend staff will help you synchronize and, prior to it, check if your account is prepared for the synchronization process.
How can I accept payments and keep information in the system? Can I specify a deferred payment?
You can connect the Stripe payment system, as HotelFriend provides integration with it. Once you have connected the
payment system, you can enter the guest's credit card information into the reservation card.
Sure, by observing all security and confidentiality conditions, these cards will be tokenized.
Besides, when receiving payment from a guest through the Stripe system, the information in the reservation card will be displayed automatically.
You can also connect a POS terminal and add payments to the system as soon as you accept payment by credit card.
If you accept payment in cash, you should add a payment to the system using the
Add Payment function.
I made a refund, but the status of the account is displayed as “Paid”. What I'm doing wrong?
To make a refund on a specific account, you should use the action menu, which is opposite the account. If a payment has been made on the invoice, the
function will be displayed in the action menu opposite the invoice.
The refund to the account is the same as a refund without indicating the account. After making a refund, the account status will be displayed “Canceled”, and the amount paid will be 0.
Besides, the system generates a document confirming the return “Cancellation invoice” with the “Refunded” status.
Can I generate discounts?
You can sell additional services of the accommodation indicating the cost at a discount. To set up a discount for the service, follow the
Besides, HotelFriend provides Deal Composer. With the Deals module, you can configure package offers that
include accommodation + additional services at a bargain price. This module allows you to significantly increase sales,
as guests learn more about the additional services of the hotel. You can sell package offers
for both specific dates and uncertain dates as a Voucher.
Do I need to set up a separate account for Booking Button?
No, you just need to select the sections that you want to place on your site and the color palette of the buttons that will suit the site style of the accommodation. After you copy the code generated by the system and install it on your website, the information will be transferred to the website from the HotelFriend system. The
Booking Engine module provides step-by-step instructions.
Can I create reminders in the system?
Yes, you can use the
module and create reminders for various tasks not only for you but also for colleagues.
In addition, you can communicate with employees in the general chat.
Does HotelFriend provide limited system access based on employee position?
Yes, Hotelfriend provides the ability to create limited access for employees. For example, you like the
but you do not want to provide full access to the system to your housekeepers.
The accommodation administrator can create access for employees of the housekeeper positions.
In this case, housekeepers will have access only to the
module. Similarly, other departments can create limited access for employees.