A synergy of the hotel's
Department Management is a part of hotel management software for configuration, administration, and automatization of the hotel departments & services. It offers hotel managers a handy way of controlling & tracking departments’ workload centrally, as well as ensures smooth service delivery.
We can’t emphasize enough, how essential services are as part of the enhanced in-hotel experience. As sad as it sounds, quite a lot of guests still have to settle for a dull, worn-out paper list in the room. Understandably, they hardly give it a second look, much less order something. With HotelFriend Concierge Software you can take their fancy and boost sales in one go. However, there’s more. No matter how appealing the services are presented, it’s their flawless provision that makes the impression last and prompts customers to come back for more. To make it possible, every department of your property should operate in lockstep with one another. And that’s exactly what you need the Department Management for.
How it Works
What will you get
Controll & track departments’ workload centrally.
The process of departments’ digitalization is very accessible. You’re able to add multiple departments, both in and outside the hotel. Whether it’s a beauty salon, a bar, reception or any wellness facility that your property boasts, you will always have a good grip of the situation with little effort. Departments’ operation times & availability, staff’s shifts & daily financial reporting are well-handled like never before.
After logging in to the system, the department manager lays eyes on a chronologically structured calendar or list (according to your choice) of ordered services plus every single detail around them. Managers can arrange the delivery of orders and change their status. Instant notifications will inform you about new orders just in time. Сompletion or waiting times, costs or discounts - everything is customizable. Truly impactful flexibility.
We have an extensive database of services at the ready, so you could jump right in by simply assigning them to a respective department. Optionally, manual creation & adjustment of services are possible too. On top of all that you get a possibility to specify delivery zones to plan, determine costs and perform service delivery according to the guest's location. Put your customers’ comfort first and reap the benefits.
Using Department Management functionality allows managers not only to store necessary information about a customer but also find out their buying preferences and monitor guest’s payments. Additionally - and this is the biggie - your guests will engage in real-time conversations with hotel staff via Guest App and let you know if they have any special requirements as far as services are concerned. Faultless service = undivided loyalty.
daily reports & accounting.
Finance & Payment