A synergy of the hotel's

Department Management

Department Management is a part of hotel management software for configuration, administration, and automatization of the hotel departments & services. It offers hotel managers a handy way of controlling & tracking departments’ workload centrally, as well as ensures smooth service delivery.

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Why is it necessary Why is it necessary

We can’t emphasize enough, how essential services are as part of the enhanced in-hotel experience. As sad as it sounds, quite a lot of guests still have to settle for a dull, worn-out paper list in the room. Understandably, they hardly give it a second look, much less order something. With HotelFriend Concierge Software you can take their fancy and boost sales in one go. However, there’s more. No matter how appealing the services are presented, it’s their flawless provision that makes the impression last and prompts customers to come back for more. To make it possible, every department of your property should operate in lockstep with one another. And that’s exactly what you need the Department Management for.


How it Works

A handy way of controlling & tracking departments’ workload centrally

configure, administrate, automate hotel's departments and services

ensure smooth service delivery

Hotel Departments
What will you get

What will you get

Controll & track departments’ workload centrally.

Optimized performance

The process of departments’ digitalization is very accessible. You’re able to add multiple departments, both in and outside the hotel. Whether it’s a beauty salon, a bar, reception or any wellness facility that your property boasts, you will always have a good grip of the situation with little effort. Departments’ operation times & availability, staff’s shifts & daily financial reporting are well-handled like never before.

Optimized performance
Order processing

After logging in to the system, the department manager lays eyes on a chronologically structured calendar or list (according to your choice) of ordered services plus every single detail around them. Managers can arrange the delivery of orders and change their status. Instant notifications will inform you about new orders just in time. Сompletion or waiting times, costs or discounts - everything is customizable. Truly impactful flexibility.

Order processing
Smooth delivery

We have an extensive database of services at the ready, so you could jump right in by simply assigning them to a respective department. Optionally, manual creation & adjustment of services are possible too. On top of all that you get a possibility to specify delivery zones to plan, determine costs and perform service delivery according to the guest's location. Put your customers’ comfort first and reap the benefits.

Smooth delivery
Direct communication

Using Department Management functionality allows managers not only to store necessary information about a customer but also find out their buying preferences and monitor guest’s payments. Additionally - and this is the biggie - your guests will engage in real-time conversations with hotel staff via Guest App and let you know if they have any special requirements as far as services are concerned. Faultless service = undivided loyalty.

Direct communication
A transformational level of departments’ interaction & service delivery is just a few clicks away from you. Request a demo and approach the future of hotel management.
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Prompt Service

Prompt Service

order notifications;

flexible settings.

Guest’s Mobility

Guest’s Mobility

direct messaging;

delivery zones.



workflow automation;

daily reports & accounting.

HotelFriend Features

Hotel Management


Department Management

Employee Management

Room Management

Hotel Dashboard


Maintenance Management

Mobile Hotel Live Chat

Operations Outsourcing

Task Management

Finance & Payment

Accounting and Document

Payment Management

Reporting System

Booking Balance

Digital Cash Book

Revenue Management

Room Rates

Service Management

Guest Relations

Guest Management

Booking Request, Offer

Self Check-In

Guest Communications

Communication Automation

Digital Marketing

Hotel Website Development

Destination Management

Deal, Package Composer