Stay connected – Manage workflow – Get results
Department Management for strong results
Establish a smooth operation of your hotel departments and ensure perfect service delivery. Organize employees and coordinate daily affairs with zero micromanagement.
Set operating times of the departments
Schedule your staff’s shifts
Delegate tasks via direct chat
Provide exceptional concierge services
Maintain your standards of excellence
Department managers usually have a lot on their plates. They need to oversee all operations and day-to-day activities of each department to run the hotel as one unit.
Our software allows you to effectively manage your workflow without the need to call staff or switch between platforms. Your employees will be able to quickly contact guests and instantly meet their requests.
Whether your guest wants to book a spa treatment or order breakfast delivery, it can all be done via one software. Make the impression last and prompt customers to come back for more!
That’s how it works
Department Management functionality allows managers to centrally monitor departments’ workload, service delivery, and guest’s payments.
After logging in to the system, you will see a chronologically structured list of ordered services and their details.
You can arrange the delivery of orders and change their status. Instant notifications will inform staff about new orders just in time. Customize waiting times, prices, or discounts to boost sales and prompt customers to come back again.
Control departments’ workload centrally
Whether it’s a beauty salon, a reception, or any wellness facility that your property boasts, you will always have a good grip of their performance. Add multiple departments, set opening times, and manage daily financial reporting – everything from one place.
Organize your team effectively
Specify opening times for each department, schedule staff shifts, and keep in touch via live chat. This will help your team to stay in the know of their current tasks and duties, improving the overall daily workflow.
Define departmental services & activities
We have an extensive database of services at the ready – you can add them to a respective department in one click. You can also create custom services manually or adjust any of our templates up to your liking.
Get the exact delivery time and place
Specify delivery zones to plan and perform service delivery according to the guest's location. Put your customers’ comfort first and reap the benefits of a personalized approach to their needs.
Stay ahead of your competition
Develop your own pricing strategy and increase your revenue potential
Communicate directly with guests & staff
Let your guests engage in real-time conversations with hotel staff via Guest App. They will be able to tell you about any special requirements for services. Win their undivided loyalty with a faultless service.
What you get
+ Maximum profitability for each room
Receive instant notifications for new incoming orders and impress guests with the speed of delivery.
+ Coordinated work of your hotel team
Unleash the full potential of your team by organizing their daily routine in a smart way.
+ White-label Concierge App
Personalize your guests' experience to its best by putting them in control of their stay.
+ Quick software setup
Save your precious time by automating communication between departments.
+ Instant access to hotel analytics
Easily generate daily, weekly, or monthly reports for accurate analysis and planning.
+ Orders organized in a calendar or list
Do not miss a single order and view them in the most convenient way.
It wasn’t easy to organize the coordinated work of different departments, but HotelFriend helped us a lot. We were able to establish communication via live chat, and when a new order comes in, the right employees are notified instantly. It’s also very convenient that we can view all the department stats on the dashboard.
Finance & Payment
Ready to get started?