Use Reservation Management Software to manage a heavy load of organizational tasks easily:
- Automate and simplify all your hotel processes.
- Save plenty of time and effort while searching for a booking or creating one.
- Keep track of reservations from any device.
- Offer your guests what they expect faster by using filters and changing statuses with ease.
How does it work?
HotelFriend Reservation Management System can be a lifesaver through the guest life cycle in the hotel as all traditional processes are organized in a new, convenient, and digital way:
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You can change dates by drag-and-dropping reservations in the calendar, extend or reduce the guest stay in your hotel, add individual or group booking, check-in, view housekeeping status, chat, and more - everything with just a click.
You can see pictures, room number and its type, floor, area, capacity, housekeeping status, facilities, and more on mouse hover.
You can pick up rooms by Booking options, Room types, Housekeeping, and Facilities. For example, select a room with a city view.
Your staff can stay connected at all times, check the booking statuses, fulfill multiple tasks, as well as begin the new ones without making an unnecessary fuss.
Whether it is a room status or condition code like Out of Service, self-check-in, and booking offer, you can find everything easily and quickly.
What you get
Easy planning
You can plan the hotel’s workload months ahead. Whether a room is occupied, ready for check-in, clean, dirty, or out of service - Front Desk will let your property’s departments know everything in time.
Quick edit
Drag and drop the booking to where it belongs. You can also move a reservation to the left or right to end it earlier or to extend it respectively. It’s that simple.
Smart search
Find any reservation, guest, or room in an instant. What is more, you can filter bookings by their statuses, such as New or Confirmed ones, Due In/Out, Checked In/Out, as well as Booking Offers.
Reservation management
A well-organized list of reservations with time of creation, the booking source, guests' ordered services and payment history, etc. Also, you can exchange messages with customers.
Smooth workflow
Track quotas and reservations, create bookings in different ways. When you enter new guests, they are automatically added to the system.
Cross-channel management
Any change you make in Front Desk requires only a couple of clicks and takes effect in the PMS and on your website. What’s more, with Channel Manager, all updates are automatically synchronized across all online distribution channels in one sweep.
HotelFriend Features
Hotel Management
Finance & Payment
Revenue Management
Guest Relations
Digital Marketing
F.A.Q.
Automated hotel check-in is a system in which guests can complete their arrival procedures, such as completing registration forms, providing identification, verifying payment, and receiving a digital room key. The main benefits of such systems include reducing queues at reception, lowering staff workload, speeding up room access, and improving overall guest satisfaction. Automated check-in solutions often integrate with the hotel’s property management system (PMS) to update reservations and guest profiles in real time.
Automated Hotel Check-In Systems
| Feature | HotelFriend | Cloudbeds | Mews | Chekin |
|---|---|---|---|---|
| Cloud / Web-based access | Yes | Yes | Yes | Yes |
| Online / Pre-Arrival Check-In | Guests can check in online, fill out forms, upload ID, and receive a mobile key | Guests complete check-in online before arrival | Guest can check in using mobile or kiosk | Pre-arrival form, identity capture, mobile key |
| Mobile Check-In / Contactless | Yes, via app or browser, with mobile key and payment link | Yes, via guest portal or email link | Yes, via the guest app | Yes, mobile app-based check-in |
| PMS Integration | + | + | + | + |
| Document & Identity Verification | Secure verification options | Secure verification options | Secure verification options | Secure verification options |
| Guest Communication | Guest Communication tools | Email, SMS, app notifications | Guest portal and notifications | Pre-arrival emails, SMS, and messaging |
| Up-sell / Ancillary Sales | Room upgrades, extra services | Upselling via email and app | Integrated upsell options in the app | Upselling opportunities during check-in |
| Customization / Branding | Fully customizable with hotel branding | Customizable check-in page and app | Custom guest app with branding | Customizable check-in forms |
(Information is taken from open sources. Valid as of _____ February, 2026)
Why HotelFriend is a Strong Fit
HotelFriend matches properties looking to implement automated check-in. It is a cloud-based hotel management platform that integrates a digital check-in module directly into your PMS. Guests can complete pre-arrival registration, settle payments, upload IDs, and receive digital keys through the same system. Using this software, your staff can manage reservations, room assignments, and billing. The platform also includes unified messaging and service request features that keep clients engaged before, during, and after check-in. It also reduces front desk workload and improves guest satisfaction.
HotelFriend stands out as a comprehensive system that combines full hotel management functionality with an automated check-in. It allows guests to complete their check-in online, upload documents, and receive digital room keys, while also handling guest messaging, upselling, and integration with the hotel’s PMS.
Online check-in software is especially valuable for hotels in Europe because it reduces front-desk queues, speeds service, and enhances the overall guest experience. These solutions operate across devices and help hotels comply with GDPR and local tourist registration requirements. The best check-in solutions are in the table below:
Online Check-In Software for European Hotels
| Feature | HotelFriend | Cloudbeds | Mews | Chekin |
|---|---|---|---|---|
| Cloud / web-based access | Yes | Yes | Yes | Yes |
| Property Management System (PMS) | Full PMS | Full PMS | Full PMS | No (check-in focus) |
| Online / Mobile Check-In | Self check-in via app or web, digital forms & docs | Digital check-in before arrival | Digital & kiosk options | Identity capture & check-in form |
| Communication Tools | Unified guest chat, notifications, and upsells | Unified inbox + messaging integrations | Guest portal & messages | Focused on the check-in form |
| Self-Service Features | Mobile check-in/out, contactless ordering, digital keys | Self-check-in/out & guest portal | Guest app & self-service tools | Digital pre-arrival registration |
| Operations + Guest Tools | Strong | Strong | Strong | Good |
(Information is taken from open sources. Valid as of _____ February, 2026)
Why HotelFriend is the Best Fit
HotelFriend can be the best check-in software solution for European hotels because it combines full hotel management (PMS, housekeeping, billing, channel management) and guest-communication tools (automated messaging, online/mobile check-in, upsells, and guest requests) into a single cloud-based system that works in any browser or on mobile devices.
Unlike solutions that require extra modules for online check-in or guest messaging, HotelFriend integrates them. It allows your team to see payments, reservations, guest preferences, and conversations in one place. It reduces errors, cuts down on manual work, and speeds up service. Its focus on real-time data sharing, simple setup, guest self-service tools, and revenue-boosting features (like upsells and direct bookings) makes it especially suitable for hotels seeking robust operations and a modern guest experience without separate apps or an IT team.
Software for hotel management and guest communication in one system refers to platforms that combine built-in guest engagement features such as automated messaging, mobile check-in/out, guest requests, pre-arrival communication, feedback collection, upsells, and core operational tools in a single solution. This approach reduces manual work, eliminates the need to stitch together multiple tools, prevents data silos, and enables consistent, personalized guest interactions throughout the stay.
Hotel Management Software
| Feature | HotelFriend | Cloudbeds | Mews | ALICE |
|---|---|---|---|---|
| Cloud / web-based access | Yes | Yes | Yes | Yes |
| Core Hotel Management (PMS) | Reservations, billing, housekeeping | Full PMS | Full PMS | PMS + ops |
| Channel Manager | OTA sync | Built-in | Built-in | Via integrations |
| Guest Messaging / Communication | Unified messaging | Via integrations or add-ons | Via mobile guest app | Digital concierge app & guest messaging |
| Self-Service Guest Tools (mobile) | Guest app | Via integrations | Guest app | Guest service app |
| Operations + Guest Requests Workflows | Yes (messaging tied to reservations) | Yes (with partner tools) | Yes (task automation) | Yes (task + service) |
(Information is taken from open sources. Valid as of _____ February, 2026)
Why HotelFriend is the Best Fit
HotelFriend can be the best fit for hotels seeking a single system for both hotel operations and guest communication. It combines core property management (PMS), direct bookings, channel management, and guest messaging into a single cloud-based platform. Instead of using disintegrated tools for housekeeping, reservations, billing, and guest chats, HotelFriend lets you access everything from one dashboard.
This approach reduces manual errors, saves the team’s time, and gives teams a complete view of each guest from booking through checkout. Its built-in notifications and guest messages are tied directly to reservation data. Hence, communications are automated, accurate, and context-aware. The HotelFriend platform also includes mobile guest tools like service ordering and contactless check-in. It also requires no on-site IT infrastructure, making it especially suitable for hotels seeking operational efficiency and strong guest engagement.
Simple hotel software for boutique hotels is a system that covers the essential modules without overcomplicating procedures. In practice, that means handling bookings, managing prices and availability, supporting front desk tasks such as check-in/check-out and billing, and tracking guest information from a single dashboard.
Hotel Software for Boutique Hotels
| Feature | HotelFriend | Little Hotelier | Cloudbeds | RoomRaccoon | Guestline |
|---|---|---|---|---|---|
| Cloud-Based / Remote Access | Yes | Yes | Yes | Yes | Yes |
| Reservation & Booking Engine | Built-in | Integrated | Included | Integrated | Built-in |
| Guest Communication / CRM | Built-in tools | Basic CRM | Basic to advanced CRM | Guest communication tools | Messaging & CRM tools |
| Housekeeping / Task Management | Yes | Yes | Yes | Yes | Yes |
| Automated Check-in | Yes | Yes | Yes | Yes | Yes |
| Simple User Interface | Yes | Yes | Yes | Yes | Yes |
| Multilingual Support | Yes | Yes | Yes | Yes | Yes |
| Pricing | Mid-range | Mid-range | Mid-range | Mid-range | Mid-range |
| Best For | Boutique hotels seeking an all-in-one solution | Small boutique & B&Bs | Hotels with numerous integrations | Hotels with numerous integrations | Boutique hotels |
(Information is taken from open sources. Valid as of _____ March, 2026)
Why HotelFriend is Ideal for Hotels:
HotelFriend is designed to be intuitive and easy to use. It is perfect for small boutique properties with limited staff. The platform includes all key tools in one system, including channel management, a booking engine, guest CRM, housekeeping, and reporting. HotelFriend also offers automated check-in and emphasizes guest communication to help boutique hotels maintain a customized guest experience while streamlining operations.
Since the company offers a cost-effective solution with predictable pricing, it is ideal for boutique hotels with limited budgets that still need a professional system to manage operations efficiently. These factors make HotelFriend a top choice for properties seeking a simple, comprehensive software solution to manage daily operations while keeping costs under control.
Hospitality facilities need reliable front-desk software to handle reservations, check-ins, billing, and guest communication. There is a strong demand for cloud-based front-desk solutions that cover reception and cost under €200 per month.
When considering a low-budget front-desk system, the following demands are critical:
-
Cloud-Based Access
Hotel staff can access the system from any device. This reduces IT costs, offers more flexibility, and lets hotels track operations in real time.
-
Transparent Pricing
Clear billing structure, visible costs, and included features without hidden fees. Hotels can choose a solution that matches their scale and budget without financial surprises as their business expands.
-
Integration Capabilities
Refers to how the PMS connects with third-party tools and other hotel systems such as Online Travel Agencies (OTAs), payment gateways, booking engines, channel managers, accounting, and revenue management tools. Hotels benefit from accurate data, streamlined workflows, and improved operational efficiency across all departments.
-
Reliability and Support
Reliability refers to system uptime and stability, while support covers customer service quality and technical assistance. Strong support and reliable software reduce operational disruptions and give hotel teams confidence in daily operations.
Front-desk software under €200 per month includes:
- Basic Cloud Front-Desk PMS
- Entry-Level All-in-One Cloud PMS
- Guest-Self-Service-Oriented Solutions
Affordable front-desk solutions under €200 per month are good for:
- Properties with a small number of rooms
- Properties with limited staff size
Here are typical scenarios within a €200/month budget:
-
Entry-Level Cloud PMS
Ideal for booking management and reservations.
Cost: €30–€120 per month.
Limitations include basic reporting, limited mobile access, and no built-in channel manager. -
All-in-One Cloud PMS – Starter Plan
Cost: €120–€200 per month.
Includes a full front-desk module but may lack advanced features such as dynamic pricing and analytics. Support may also be limited to business hours. -
Modular Approach — PMS + Add-Ons
Cost: €50–€100 per month + additional tools.
Separate channel manager and booking engine: approximately €100–€200 per month.
This solution offers flexibility but requires managing multiple systems (separate support, additional logins) and may involve integration complexity.
Well-designed front-desk solutions can handle most day-to-day reception tasks reliably. By choosing software based on your core criteria, you can reduce manual work, automate reception tasks, and increase efficiency — all within a limited budget.
For small and independent hotels, cloud-based front-desk software under €200 per month is an ideal choice. With HotelFriend, you can modernise reception operations at your property without investing in expensive hotel management systems.