Hotel Reservation Management
Front Desk is an easy-to-use and powerful tool that visualizes the real picture of your hotel’s occupancy. A clearly laid out calendar provides the hotel manager an overview of every room’s or room type’s availability as well as their rates for a particular period of time. Managing and customizing reservations has never been easier thanks to the comfortable search, smart filters, and user-friendly interface.
As a hotelier, you bear a heavy load of organizational issues on your shoulders. In order to run a successful business, you need to automate and simplify most processes. Guest accommodation is just about the most important one among them. Wouldn’t it be great, if you could save plenty of time and effort while searching for a reservation or creating a booking? Using Front Desk hotel software allows you to keep track of reservations from every connected source, offer your guests an alternative in a blink of an eye when something doesn’t go their way, and change room status with ease.
How it works with HotelFriend
Advantages of reservation management
With our intuitive Front Desk calendar, each room in your property is in full view. You can plan the hotel’s workload months or even years ahead if you feel so inclined. Whether a room is occupied, ready for check-in, clean, dirty or out of service - Front Desk will let your property’s departments know everything in time.
Things happen; a room is suddenly no longer available or requires repair, or a guest isn’t pleased with the offered accommodation upon arrival. No problem, in order to move a reservation to another room, to change room category or to give your guest a replacement - drag and drop the booking to where it now belongs in Front Desk. You can also drag a reservation to the left or right to end it earlier or to extend it respectively. It’s that simple.
By your command, the Front Desk’s search engine will find any reservation, guest or room in an instant. What is more, you can filter bookings by their statuses, such as New or Confirmed ones, Due In/Out, Checked In/Out, as well as Booking Offers. All you have to do is to click on one of the filters. Each of them has their individual color too, to make the picture even clearer.
If comprehensive information about every single booking in one place is what you’re looking for, try the Reservations tab. Here you will find a well-organized list of reservations with details about when they were created, where they come from, who your guests are, what services they ordered and much more. Moreover, the tool provides you with each guest’s booking and payment history, as well as the ability to exchange messages with clients.
When you add a booking with the corresponding button in Front Desk or through the Reservations tab, you fill out a concise form with all the necessary information about the reservation like dates of stay, room type, rate, meals, type and number of guests and even cancellation policy. Furthermore, when you enter new guests, they are automatically added to the system.
Save yourself the trouble of updating room inventory on every single source. Any change you make in Front Desk or in the Reservations tool requires only a couple of clicks and takes effect in the PMS, on your website and across all online distribution channels in one sweep.
Benefits of the software module
clearly structured calendar;
transparent and rich functionality;
sorting by booking status;
plainly visible rooms & guests.
reservation changes made easy;
availability across channels.
Finance & Payment