Time-limited special offer
A professional Bundle of must-have Hotel Property Management Tools that will simplify daily operations of any hotel.
Hotel Digitalization Offensive
Time-limited special offer
until 10.06
€49
per month
€237Save 79%

Hotel Reservation Management
Made Easy

Front Desk

Front Desk is an easy-to-use and powerful tool that visualizes the real picture of your hotel’s occupancy. A clearly laid out calendar provides the hotel manager an overview of every room’s or room type’s availability as well as their rates for a particular period of time. Managing and customizing reservations has never been easier thanks to the comfortable search, smart filters, and user-friendly interface.

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iMac
iMac
Mobile
importance of Front Desk The importance of Front Desk

As a hotelier, you bear a heavy load of organizational issues on your shoulders. In order to run a successful business, you need to automate and simplify most processes. Guest accommodation is just about the most important one among them. Wouldn’t it be great, if you could save plenty of time and effort while searching for a reservation or creating a booking? Using Front Desk software allows you to keep track of reservations from every connected source, offer your guests an alternative in a blink of an eye when something doesn’t go their way, and change room status with ease.

Tablet

How it works with HotelFriend

Old processes in a new way

guest can extend

hotel can manage

Check-in, housekeeping, chat and more

Check-in, housekeeping, chat and more

guest can extend

hotel can manage

Advantages of reservation management

Advantages of reservation management

Easy planning

With our intuitive Front Desk calendar, each room in your property is in full view. You can plan the hotel’s workload months or even years ahead if you feel so inclined. Whether a room is occupied, ready for check-in, clean, dirty or out of service - Front Desk will let your property’s departments know everything in time.

Easy planning
Flexible changes

Things happen; a room is suddenly no longer available or requires repair, or a guest isn’t pleased with the offered accommodation upon arrival. No problem, in order to move a reservation to another room, to change room category or to give your guest a replacement - drag and drop the booking to where it now belongs in Front Desk. You can also drag a reservation to the left or right to end it earlier or to extend it respectively. It’s that simple.

Flexible changes
Smart search

By your command, the Front Desk’s search engine will find any reservation, guest or room in an instant. What is more, you can filter bookings by their statuses, such as New or Confirmed ones, Due In/Out, Checked In/Out, as well as Booking Offers. All you have to do is to click on one of the filters. Each of them has their individual color too, to make the picture even clearer.

Smart search
Reservation management

If comprehensive information about every single booking in one place is what you’re looking for, try the Reservations tab. Here you will find a well-organized list of reservations with details about when they were created, where they come from, who your guests are, what services they ordered and much more. Moreover, the tool provides you with each guest’s booking and payment history, as well as the ability to exchange messages with clients.

Reservation management
Smooth workflow

When you add a booking with the corresponding button in Front Desk or through the Reservations tab, you fill out a concise form with all the necessary information about the reservation like dates of stay, room type, rate, meals, type and number of guests and even cancellation policy. Furthermore, when you enter new guests, they are automatically added to the system.

Smooth workflow
Cross-channel management

Save yourself the trouble of updating room inventory on every single source. Any change you make in Front Desk or in the Reservations tool requires only a couple of clicks and takes effect in the PMS, on your website and across all online distribution channels in one sweep.

Cross-channel management

Benefits of the software module

Neat Interface

Neat Interface

clearly structured calendar;
transparent and rich functionality;

colorful representation.

Quick Search

Quick Search

sorting by booking status
convenient filters;

plainly visible rooms & guests.

Flexibility

Flexibility

planning ahead;
reservation changes made easy;

availability across channels.

What are you waiting for? Connect your hotel, set up rooms, manage reservations and add deals in a novel way. Schedule a demo and experience a brand new level of smart hotel management with HotelFriend.
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