DLRG Gästehaus Streamlines Internal Bookings for Schools and Corporate Events

Simplifying room Allocation and scheduling for large groups

The guesthouse frequently hosted large groups and required a system that could simplify room allocation, scheduling, and adjustments for group bookings.

Eliminating manual errors and saving time with accurate billing

A comprehensive invoicing solution was needed to generate accurate bills for individual guests and groups alike, eliminating manual errors and saving time.

Keeping track of 20+ rooms and conference spaces with ease

Managing 25 rooms and six conference spaces required a system to keep track of housekeeping schedules, room statuses, and special requirements.

Enabling secure transactions at the Front Desk

The guesthouse required an infrastructure to securely process payments at the front desk without relying on third-party tools.

Tailoring the system to unique internal booking processes

Since the majority of bookings were internal, the property did not require a connection to external channel managers but needed a system tailored to its unique booking processes.

Castles AMS1 Terminal

As part of the integrated payment solution, HotelFriend provided the Castles AMS1 Terminal, a state-of-the-art, all-in-one device for accepting payments. Compact and portable, the terminal offered flexibility for staff to process transactions anywhere within the guesthouse premises.

It also supports countertop docking, making it ideal for both mobile and stationary use. Beyond payment processing, the terminal allowed staff to process orders, and manage business activities seamlessly.