Flexible Solution for Managing Extended Stay
Manage serviced apartments, corporate housing, co-living spaces, and long-term stays with one adaptable platform. HotelFriend helps you handle everything from bookings to billing, designed specifically for stays that last weeks or months, not just nights.
billing & payments
Everything Extended Stays Demand
Purpose-built modules designed to handle the complexity of long-term hospitality, from rolling rate structures to on-demand housekeeping.
Flexible Reservation Engine
Drag-and-drop room changes, stay extensions, and group bookings in one intuitive interface. Add guests to existing bookings and handle rolling monthly reservations without friction.
- Drag & Drop
- Group Bookings
- Rolling Terms
Centralised Guest Communication
All messages across email, chatbot, OTA inbox, and in-app chat appear in a single thread. Schedule automated in-stay messages, service reminders, and extension offers based on stay length.
- OTA MessageHub
- Chatbot
- Automated Flows
Deep Guest Profiles
Every preference, request, and in-stay note is stored and surfaced for future stays. Segment long-stay guests separately to personalise communication, offers, and housekeeping schedules at scale.
- Segmentation
- Stay History
- Preferences
Boost your chain’s revenue stream
Assign, track, and manage staff duties across all departments. Long-stay operations require consistent coordination — housekeeping, maintenance, and reception stay aligned with live task boards.
- Task Boards
- Multi-Dept
- Real-Time
Flexible Housekeeping Schedules
Schedules that adapt to how guests actually live. HotelFriend lets you configure custom housekeeping patterns per room: weekly, bi-weekly, on-request, or charged as an add-on. Get a full visibility for your team.
- Smart Scheduling
- Custom Room Settings
- Full Team Visibility
Reporting & Revenue Analytics
Revenue per occupied room, occupancy trends, channel performance, and long-stay vs short-stay splits — all in one analytics dashboard. Cloud access from any device, any time.
- RevPAR
- Occupancy Trends
- Cloud Access
Core Capabilities
Long-stay billing is finally automated
Recurring invoices, direct corporate billing, tax thresholds, and payment assignments are handled automatically.
Recurring Monthly Invoices
HotelFriend automatically generates and sends invoices at regular intervals — weekly, bi-weekly, or monthly — without requiring the guest to check out first.
Corporate Direct Billing
Assign a Paymaster to consolidate charges for corporate travellers. Billing goes directly to the company, not the guest, with full itemised breakdowns.
Tax-Adaptive Invoicing
Automatically adjusts lodging tax calculations when guests cross the 30-day threshold, staying compliant with regional regulations without manual correction.
Flexible Payment Methods
Online payment links, bank transfers, or pay-on-spot options make payment processes secure and fast. A cashbook helps you keep all payments organized in one place.
The Full Picture
One continuous journey to a seamless, connected guest experience
HotelFriend’s Digital Guest Journey connects every touchpoint from the first booking to post-departure loyalty. It ensures your long-stay guests experience seamless, personalized hospitality throughout their entire stay.
Pre-Arrival
Corporate Direct Billing
Direct or OTA booking confirmed. Automated welcome email, digital contract, and ID pre-registration.
Arrival
Contactless Check-In
Self-service kiosk or mobile check-in. Digital room key. Preferences noted and stored in guest profile.
In-Stay
Living & Communication
Order services, chat with staff, schedule housekeeping, extend stay. Everything in one system.
Ongoing
Billing & Extension
Automatic monthly invoices, direct billing for corporate guests, tax-adjusted charges. Extension offers sent automatically.
Departure
Check-Out & Loyalty
Digital check-out, final invoice, automated review request. Guest profile retained for future personalisation.
Customer Stories
Real experiences from hoteliers who use HotelFriend every day.