Proven software for all hospitality facilities
A comprehensive, preconfigured, and ready for immediate use cloud-based PMS to seamlessly manage all types of properties.
Scalable system provided by a single developer to support hoteliers in their day-to-day processes. Just select the package you'd like to go with and get the most out of its strengths.
That’s how it works
Hotel Management Software for hotel automation with a user-friendly interface and comprehensive functionality which guarantees a quick and efficient guest experience:
A proper all-in-one platform built on years of expertise
Build your hotel’s solid foundation thanks to our expertise and profound knowledge of the hospitality sector.
Eliminate the uncertainty of tough times to achieve your goals and reach new heights.
Multi-Property Management
Manage multiple properties in 1 interface without sacrificing the quality of work. Be always aware of everything going on as all objects are in one system, with an unlimited number of rates and room categories.
Order Management
Process orders, payments, and delivery of services. Offer guests a digital menu, provide them with access to all on-site facilities from restaurants to spa, get payments online, and boost your income with upsells.
Task Management
Centralize control of multiple tasks, automate repetitive and day-to-day routines. Optimize the management process by assigning new tasks, managing to-do lists, distributing tasks among your staff, tracking issues, and sending reminders to save your time.
Maintenance module
Make sure that all important operations including plumbing, housekeeping, HVAC, and electrical infrastructure are taken care of. Get your maintenance crew to work in sync and respond promptly with chats, digital checklists, and notifications.
Staff management
Get access to all the information, including staff activity and contact details, find any employee using filtering by name, email, user permission, last login, and date of creation. Add employees, distribute and schedule tasks, as well as notify the staff about any changes.
Group & Corporate bookings
Increase the visibility of your property and promote it among corporate travelers and bookers, combine rooms with the best possible rates and add special offers and deals.
Business Intelligence
Analyze data visualizations and know in-depth your hotel’s KPIs and sales. Make forecasts through key performance indicators, exact numbers and their fluctuations, correct analysis, and comparison.
Finances & Payments
Process online payments, create invoices, and make refunds. Protect the personal info of your clients with SSL encryption. Prepare consistent financial reports.
Single interface for all OTAs
Forget about never-ending manual updates of inventory and speed up the sale of your rooms. Handle all of your online listings from one place.
Real-time quota synchronization
Live quota synchronization ensures that the right number of rooms available for booking is displayed across all connected booking platforms.
GDPR compliance ensured
We comply with the GDPR standards and keep up with the new changes in the field of data security. Any risk of data leakage is excluded.
Stable 2-way XML connectivity
A reliable two-way XML connection guarantees correct updates on all OTAs when you make any adjustments to prices, restrictions, and room details.
Ready-to-use hotel website
Benefit from an intuitive hotel website with a built-in booking engine and promote deals, packages, and activities for more revenue.
Marketplace listing
Get listed at hotefriend.com for free to increase the chance of getting direct reservation with yet another distribution channel.
Shopping cart
Upsell effectively by letting customers add any service they want to the shopping cart right at the stage of booking.
Common payment methods
Grant your guests flexibility in terms of payment options, whether it’s online payment, bank transfer, or payment on the spot, and ensure the security of all transactions.
Digital Marketing
Boost the popularity of the city or region where your hotel is located through content about local attractions, activities, dishes, and other highlights of the area.
Automated and configurable emails
Boost your email campaigns with easily customized automated emails that incentivize your customers to book, check-in, or upgrade their stay.
White-label app
Get your own branded app with the look and feel of your brand and all the features you need to provide guests with a contactless self-service experience.
Digital menu
Offer your guests a convenient and eco-friendly digital menu. Activate products, services, and activities with descriptions & images from the library, available in 12 languages, as well as 10 Cuisines Library.
Mobile POS
Process all payments in the cloud. Eliminate cash and POS gadgets as your guests pay for any hotel and restaurant services from their mobile devices.
Guest Communications with automated email templates
Leverage direct guest chats and communicate via direct messages. Handle any request, connect customers to your staff for live support, as well as automate notifications such as booking or order confirmation emails.
Need multifunctional HMS with a number of revenue-generating tools?
Start a free trial and enjoy all the benefits of the top-notch HMS
provided with professional support
Guest & Company Management
Keep track of your guests and save all the necessary information, including personal and passport data, contacts, social media profiles and more.
Booking Offers
Process reservation requests and create booking offers within minutes. Interact with people who want to book your rooms in a more convenient and faster way.
Vouchers
Make your hotel stays more attractive with travel vouchers that can be redeemed at any time. Discounts sell! It is also a great gift idea.
Packages & Arrangements
Combine hotel rooms with services into travel packages and special offers to increase occupancy and ancillary sales.
Become your guest's favorite hotel
Our next-generation Property Management Software is complex, so you have everything you really need in one place
What you get with the HotelFriend All-in-One Solution
Own booking button to get more direct online bookings with 0% commission
+ Save on OTAs: they charge between 15% and 30% fee per booking
+ Eliminate the hotel’s brand dilution as OTAs bid on hotels’ name in the Google SEO environment.
Own website with a booking button for direct bookings via your own online presence. Market your hotel business and avoid paying OTAs commission.
Online sales from all over the Internet
200+ OTAs in one system, including Booking.com, Airbnb, HRS Das - Hotelportal, Expedia, and more.
Sales channels (OTAs) are controlled automatically by the integrated channel manager - overbooking and errors are eliminated.
Cloud-based hotel software
+ Manage your hotel on the go with 24*7 access
+ No expensive software updates and license fees
+ Real-time monitoring
+ Increased security and productivity
Entrepreneurs and employees can work decentralized and remotely from their own devices.
Service orders via the app
+ Increase your hotel’s profit
+ Make it easier to know and order your services
+ Earn even more with deals promotion
Let your guests order meals, drinks, or services and paid contactless by using their own mobile devices - all from a single source!
One provider, one contact, one product
+ Servers in Germany
+ All in-house: no paid APIs and updates
+ Cross-platform compatibility
German product with German support, professional, and always available.
Constantly developing software
+ 10+ product updates and releases annualy since 2017
+ All updates are always free
+ Software is adapted to new industry realities
We covered everything you need to maximize the smooth experience of using HotelFriend.
Tailored Customization
HotelFriend supports integration with other systems. Therefore, familiar tools do not need to be discarded, just added to the cloud PMS.
Work on any device
Our Property Management Software operates in a cloud and is compatible with absolutely any operating system and device. You only need internet access.
Sales Increase
The sales-focused PMS helps generate your income with services, specials and channel managers. With statistics on all income, you can increase your sales.
HotelFriend 2022 Product Development Roadmap
- Concierge Remote Reception
- Fiscalisation & Accounting
- Night Audit
- Marketing module
- custom email campaigns
- PUSH notifications
- social media marketing
- POS improvements
- New Door Lock APIs
- SALTO SVN
- Dormakaba
- Stripe Auth, Capture & Terminal
- Department permissions settings
- Multi Cash Books
- Apple App Clips
- Yield Management
Success Stories
Fair Pricing
F.A.Q.
On the other hand, if you make a manual booking, you will obviously be responsible to introduce that information.
HotelFriend Features
Hotel Management
Finance & Payment
Revenue Management
Guest Relations
Digital Marketing
Ready to get started?