Grow sales by increasing guest satisfaction

Property Management Software

All-in-One Property Management System (PMS) designed to automate and optimize your business operations.

Hotel Software with 20+ built-in modules and integrations

Channel Manager to get online sales from all over the Internet

Booking Engine for 0% commission direct bookings & upsell

Mobile Concierge App to free up your staff with automated guests' self-service assistant

Get 30-day free trial Book a demo
Property Management System, Channel Manager, Booking Engine, Mobile Concierge App - all-in-one Hotel Software
HotelFriend DIN EN ISO 9001:2015 icon

Digitize your property with reliable software provided by a certified German provider!

Digital orders, guest chat, services
guest experience icon

Aimed at improving guest
in-hotel experience

Satisfied customers drive revenue. So let your guests book, check-in, extend their stay, order, pay, or communicate directly with staff via one app. Contactless, with their own smartphones. Make guest's stay a memorable one that results in retention, 5-star reviews and recommendations.

We offer a complete solution for hotel management paired with an Order Management System and a groundbreaking Concierge App to secure the highest level of customer satisfaction.

all kinds of properties

Proven software for all hospitality facilities

A comprehensive, preconfigured, and ready for immediate use cloud-based PMS to seamlessly manage all types of properties.

Scalable system provided by a single developer to support hoteliers in their day-to-day processes. Just select the package you'd like to go with and get the most out of its strengths.

Small & Medium Hotel Small & Medium Hotel
Large Hotel Large Hotel & Chain
Boutique Hotel Boutique Hotel
B & B B & B, Apartment
Bar & Restaurant Bar & Restaurant
how-it-works icon

That’s how it works

Hotel Management Software for hotel automation with a user-friendly interface and comprehensive functionality which guarantees a quick and efficient guest experience:

360° Hotel Ecosystem

A proper all-in-one platform built on years of expertise

Build your hotel’s solid foundation thanks to our expertise and profound knowledge of the hospitality sector.

Eliminate the uncertainty of tough times to achieve your goals and reach new heights.

PMS icon

20+ essential features and integrated interfaces

Property Management System

From managing your reservations, rooms, and departments anytime, anywhere to keeping accounting and reports in accordance with legal requirements, your entire 360° ecosystem of hospitality.

  • Front Desk - reservation plan in drag-n-drop calendar
  • Guest & Company Management with comprehensive profile cards
  • Communications Automation for correspondence & email management
  • Housekeeping with a complete overview of room statuses and priorities
  • Reports to evaluate the performance and track progress
  • GoBD-compliant, stress-free Accounting with clear and consistent financial data
PMS, Front Desk, Reservation Management
Channel Manager
channel manager icon

up to 200 sources available

Integrated Channel Manager

Manage online sales channels effectively and simultaneously, in real time. Avoid overbookings and mismatched prices due to instant synchronization with no delays.

  • Booking, HRS and Expedia - any 3 channels of your choice are included in the package
  • Flexible pricing models with seasonal prices
  • Virtual Room Rates for smart revenue management
  • Cancellation policy & booking restrictions for all distribution channels
BB icon

0% commission from sales

Direct Booking Tools & Services

Encourage your guests to book directly, and prioritize extra selling during the reservation process. Get your own site optimized for all mobile devices and easily customized up to your requirements.

  • Portfolio to showcase your property or region
  • Direct room booking via your own website
  • Arrangement (deal) and Voucher Management for exclusive offers
  • Services upsell to maximize profits
  • Guest check-in via App or online registration form
new BB
Mobile Guest App
Mobile app icon

Fully contactless personalized experiences

Mobile Guest App
for revenue acceleration

From check-in and -out, service or food ordering to contactless room access, instant payments, and direct chat with the staff. Make all hotel’s operations touch-free to serve your guests safely and effectively.

  • Guestbook - digital guest directory with worthwhile information on region and excursion destinations
  • Automated Self Check-In and out to reduce person-to-person interactions
  • Contactless service ordering to sell not only accommodation but extras
  • Contact-free Room Access to unlock the room keyless with a smartphone
  • Payments and Invoices to charge customers and generate bills

Need multifunctional HMS with a number of revenue-generating tools?

Start a free trial and enjoy all the benefits of the top-notch HMS
provided with professional support

Try free
CRM icon

Customer Relationship Management (CRM)

Keep track of your guests and make use of all the key information, such as personal preferences of regular clients, information on allergies, dietary restrictions, and notes for housekeeping. Provide the finest experience by personalizing your guest’s stay.

Customer Relationship Management (CRM)
Front Desk icon

Front Desk - a smart calendar
for accommodation planning

Create, edit or move reservations at ease. Get a complete overview of your hotel’s occupancy and quickly check room availability. Keep an eye on arriving and leaving guests, early check-in, and late checkout requests, аs well as any changes in the room or booking statuses in a clearly laid-out calendar.

  • Mouseover to see all the room or reservation details
  • Drag-and-drop to change room number or type, extend or reduce guest stay
  • Individual and group reservations with the ability to add guests to the existing booking
  • Smart search by booking #, guest or status, and customizable filters to find what you need in seconds
  • Reservation requests and booking offers by email to respond quickly to guests requests and not to lose potential customers
  • Payments, refunds, invoices, the ability to send a link to pay for booking online, and assign a guest as a Paymaster to move the billing items - all operations right at your fingertips
Learn More
Front Desk, reservation plan, booking calerndar
Room Management
Room Management icon

Room Management

Set up all the room types available for booking at your property, and highlight the distinguishing features of each unit.

Specify all the information about the room, including its size, amenities, maximum occupancy, and the number of beds. Manage your hotel capacity, add images and descriptions of main advantages related to each category, be it a standard single room or an executive suite.

Learn More

Become your guest's favorite hotel

Our next-generation Property Management Software is complex, so you have everything you really need in one place

Book a demo
Rates icon

Rate Management

Adjust your hotel’s pricing plans, cancellation policies, or sales restrictions in a centralized system. Change room rates according to room categories, meal plans, weekdays, sources of booking, and types of guests.

Create any number of room rates or tariffs and adjust conditions as you see fit. Stay in full control of prices by setting special hotel rates for children of different ages, applying markups and discounts with virtual rates, or taking advantage of seasonal pricing. Set rate restrictions concerning rates, holidays, minimum length of stay, or maximum quantity of adults and children.

Learn More
Rate Management
Outlet (Department) Management
Department Management icon

Outlet Management (wellness, restaurant, etc.)

Establish a flawless functioning of your hotel departments from restaurant to spa, and provide in-time service delivery. Have a good grip on your employees' performance and organize daily hotel operations with zero micromanagement.

Whether your guests want to book a spa treatment or order breakfast delivery, they can do it online via their smartphones. After an order is placed, the notification will instantly inform your hotel team, enabling prompt service processing. This will help them to stay in the know of current tasks and duties while working according to established shift plan.

Learn More
Service Management icon

Service Management

Promote your hotel services via a dedicated app, digitizing customer journey with an e-menu, instant messaging, and service ordering. Confirm orders, reject them, or mark as completed. Free your team from answering phone calls – now they can focus solely on impeccable order completion.

Create a digital menu by adding services from our library, generating deals, and customizing them with pictures and catchy descriptions. After your guests download an app, they will be able to order and pay for anything they want via their own mobile phones.

Learn More
Service Management
check-in, room access, mobile order, payment
self-service operations icon

Automated self-service operations

Automate processes to free up your staff from repetitive tasks and perform more valuable ones, as well as provide your guests with sought-after and always-available self-service options.

  • Guests’ self check-in for convenient registration at any time they need
  • Contactless room entry to minimize face-to-face engagement
  • Self-service options when guests make changes to their stay, order services online, pay and check out via their phones
  • Guests’ docs and invoices generated automatically
Learn More
Digital Orders icon

Digital Orders

Let your guests book food or any room services via their phones, pay online, and download an invoice. Offer access to all hotel facilities like restaurants, fitness centers, or spa and increase sales with upsells.

  • Digital Menu with images and multilingual descriptions
  • Order details: quantity, date, time, and place of delivery, as well as push notifications about any changes
  • Instant payments to offer customers a faster and contactless way to pay
  • Online chat to stay in touch in case of need
Learn More
Digital Orders
Contactless Room Opening
Contactless Room Opening icon

Contactless Room Access

Enable guests to skip the Front Desk and access the room keyless using their mobile phones.

  • Automated and contactless entry to stand the test of time and reduce social contacts
  • Maintained security with encrypted data transmissions
  • Eco-friendly option with no plastic and no worries about replacing door components when keys are lost
Learn More
POS icon

Point of Sale

Manage your hotel and restaurant cash flow with the POS system and turn it into another opportunity to reach customers and increase profit. Provide your guests with a wide range of extra services like booking a room directly from the cash register, transferring all bills from it, and processing reports.

  • Cloud infrastructure to import transactions from POS at any time and anywhere you need
  • New revenue streams as a cash register allows customers to place orders
  • Reduced contact points as guests view the menu, order, and pay through their own smartphones
  • Organized invoices and reports as all invoices are transferred from the cash register
  • Gastronovi integration to import all orders and transactions from all your points of sale
Learn More
import transactions from point of sale
Payments, invoices, cash books
Payments icon

Payments, Cash Books, and fiskaly cloud TSS

Allow guests to pay for all hotel services without registration from any mobile device with a QR code. Accept both cash and online payments from customers the right way, manage, and process them via a cloud-based Point of Sale system. Collect data about all payments by making entries and attaching receipts with Cash Book.

  • Payment activities management, export data that is readily available to the auditors
  • Cash receipts and transaction recording, an overview of your opening and closing balance to track your income and expenses
  • A cloud TSS that doesn’t require hardware installations
  • Compliance with German law to stay on track with changing regulations
  • Fast scaling and certificate life as our fiskaly TSS integration to be certified until 2029
Learn More
Reports and Accounting icon

Reports

Must-have data summaries to see what’s going on in your hotel, starting from resources (incl. financial) and personnel planning to data analysis, profit, and cost optimization.

Here are hoteliers’ essential reports for successful marketing management and sales growth:

Management

  • Development/management report to get a clue on what’s going on in your property and how well it is performing
  • Financial report by sales channels to determine which distribution channel has brought more revenue and make plans for the future
  • End-of-day report to balance and close hotel's records, reconcile guest folios and their transactions for one working day

Resources planning

  • Check-in and checkout report to track changes in hotel occupancy
  • Housekeeping list to see housekeeping and reservation statuses of rooms, cleaning priorities, notes and comments regarding definite rooms
  • Meals list to monitor dishes and beverages your guests have ordered with notes column (delivered or not, and why)
  • Tourism statistics to determine and present the ratio of available rooms and beds to actual hotel occupancy, arrivals, overnight stays, departures
  • GoBD report to avoid legal problems and meet the requirements
Learn More
Reports and Accounting

What you get with the HotelFriend All-in-One Solution

Own booking button

Own booking button to get more direct online bookings with 0% commission

+ Save on OTAs: they charge between 15% and 30% fee per booking
+ Eliminate the hotel’s brand dilution as OTAs bid on hotels’ name in the Google SEO environment.

Own website with a booking button for direct bookings via your own online presence. Market your hotel business and avoid paying OTAs commission.

Online sales

Online sales from all over the Internet

200+ OTAs in one system, including Booking.com, Airbnb, HRS Das - Hotelportal, Expedia, and more.

Sales channels (OTAs) are controlled automatically by the integrated channel manager - overbooking and errors are eliminated.

Cloud-based hotel software

Cloud-based hotel software

+ Manage your hotel on the go with 24*7 access

+ No expensive software updates and license fees

+ Real-time monitoring

+ Increased security and productivity

Entrepreneurs and employees can work decentralized and remotely from their own devices.

Service orders

Service orders via the app

+ Increase your hotel’s profit

+ Make it easier to know and order your services

+ Earn even more with deals promotion

Let your guests order meals, drinks, or services and paid contactless by using their own mobile devices - all from a single source!

One provider

One provider, one contact, one product

+ Servers in Germany

+ All in-house: no paid APIs and updates

+ Cross-platform compatibility

German product with German support, professional, and always available.

What you get

Constantly developing software

+ 10+ product updates and releases annualy since 2017

+ All updates are always free

+ Software is adapted to new industry realities

We covered everything you need to maximize the smooth experience of using HotelFriend.

Get a free trial
Tailored Customization

Tailored Customization

HotelFriend supports integration with other systems. Therefore, familiar tools do not need to be discarded, just added to the cloud PMS.

Work on any device

Work on any device

Our Property Management Software operates in a cloud and is compatible with absolutely any operating system and device. You only need internet access.

Grow income

Sales Increase

The sales-focused PMS helps generate your income with services, specials and channel managers. With statistics on all income, you can increase your sales.

HotelFriend 2021 Product Development Roadmap

HotelFriend 2022 Product Development Roadmap

Q 1
  • Concierge Remote Reception
  • Fiscalisation & Accounting
  • Night Audit
Q 2
  • Marketing module
  • custom email campaigns
  • PUSH notifications
  • social media marketing
  • POS improvements
  • New Door Lock APIs
  • SALTO SVN
  • Dormakaba
Q 3
  • Stripe Auth, Capture & Terminal
  • Department permissions settings
  • Multi Cash Books
  • Apple App Clips
Q 4
  • Yield Management
Check out the latest product updates

Denis Severyuk

CEO HotelFriend

Frank Doepelheuer

former DEHOGA President

Dehog Expertise icon

Hoteliers Expertise

"The market has been waiting for this product for a long time!" — Frank Doepelheuer

"As a former DEHOGA President and Honorary President of DEHOGA, I am primarily a consultant and member of the supervisory board of this great and innovative company. By providing administration software for hotels, an integrated channel manager for the sale of the rooms on the common internet platforms (Booking, HRS, Expedia) and its own booking engine for hotels own website - HotelFriend lays the basics for essential hotel operations from a single source: room sales, prices & availability, accounting and invoicing."

Frank Doepelheuer

Success Stories

Show more customers
HotelFirend logo

HotelFriend AG

HotelFriend is a global IT company and provider of business software with offices across Europe.

The company specializes in R & D in the travel and hospitality sectors, cloud computing, e-commerce, CRM, ERP, and the development of mobile and desktop apps.

Berlin
headquarters
60+
products
450.000+
development hours
40+
countries
18+
departments
50+
employees
11
nationalities
250+
network of partners

Fair Pricing

F.A.Q.

F.A.Q.

Do you provide support?
Yes. If you have any questions or problems, you can always contact our support team via live chat or email at support@hotelfriend.com. Our employees will be happy to help you. Basic support is included in any package. Applications are processed within 24 hours on weekdays. To get weekend support, you can purchase a 24/7 support package.
Do you provide training?
Yes. To sign up for training, you need to follow the link and select the most convenient training time in the calendar.
How do I switch from my old system to HotelFriend?
You can export data from the current system and import it into the system, configure the necessary settings with the help of HotelFrind employees.
Is a channel manager already integrated with your PMS? If not, are there other companies you are cooperating with in this regard?
HotelFriend channel manager is integrated within the PMS, so no 3rd parties are needed in this case. This reduces costs and facilitates the information exchange which is direct within our system.
Can I use the same tariff plan for several channels?
Yes, you can. When editing the Room Rate in the Source field, pull up the sources where you need to place this tariff plan. In case you need to display the tariff plan on any OTA system, you should select Channel Manager.
What about HotelFriend's compliance with Germany's GoBD regulation?
Yes. There are many inexpensive products on the market that promise their customers to simplify hotel and restaurant management. When choosing the right system among all these options, you should make sure that it is the principles for electronic accounting (GoBD) compliant. Here is how to do it.
Does HotelFriend integrate with other systems?
Yes, there are a number of systems with which HotelFriend supports integration. Also, HotelFriend staff helps to integrate and configure everything correctly. You just need to provide the necessary information.
How do I synchronize my OTA systems with HotelFriend?
If your tariff plan includes the Channel Manager module, contact your account manager or write to Support. HotelFriend staff will help you synchronize and, prior to it, check if your account is prepared for the synchronization process.
With a PMS and Channel Manager, process automation is critical to provide the guest with great experiences on the one hand and to ensure that no rework is required for us on the other. If possible, everything should run autonomously when the only manual intervention includes the reporting and the possible strategic adjustments, e.g. the prices. Is this possible with your system or are there areas where an employee needs to become active?
HotelFriend automates most hotel processes. Of course, there are a few actions that have to be taken manually but generally the system is fully automated. For example, you may introduce the prices once and then the prices will be sent automatically to the channel manager, as well as e to sour channels.
On the other hand, if you make a manual booking, you will obviously be responsible to introduce that information.
How can I accept payments and keep information in the system? Can I specify a deferred payment?
You can connect the Stripe payment system, as HotelFriend provides integration with it. Once you have connected the payment system, you can enter the guest's credit card information into the reservation card. Sure, by observing all security and confidentiality conditions, these cards will be tokenized. Besides, when receiving payment from a guest through the Stripe system, the information in the reservation card will be displayed automatically. You can also connect a POS terminal and add payments to the system as soon as you accept payment by credit card. If you accept payment in cash, you should add a payment to the system using the Add Payment function.
I am trying to add rooms, but the system notifies that the limit has been reached. What should I do?
This means that you have exceeded the limit of rooms indicated in the chosen product and tariff plan. Please contact Support, they will check the information and, upon your request, increase the limit of rooms.
How can I create a reservation for a company? Is it possible to automatically import the reservation list into the system?
To create a reservation for a company, you should enter the company data in the Guests module in the Company tab. Once you have saved the company data, you should move on to the booking method convenient for you. In the guest type, drag and drop the Company Guest and the company from the drop-down list. The reservation creation process is similar.
Do I need to set up a separate account for Booking Button?
No, you just need to select the sections that you want to place on your site and the color palette of the buttons that will suit the site style of the accommodation. After you copy the code generated by the system and install it on your website, the information will be transferred to the website from the HotelFriend system. The Booking Engine module provides step-by-step instructions.
Does HotelFriend provide limited system access based on employee position?
Yes, Hotelfriend provides the ability to create limited access for employees. For example, you like the Housekeeping module, but you do not want to provide full access to the system to your housekeepers. The accommodation administrator can create access for employees of the housekeeper positions. In this case, housekeepers will have access only to the housekeeping Maintenance module. Similarly, other departments can create limited access for employees.

HotelFriend Features

Hotel Management

Front-Desk

Department Management

Employee Management

Room Management

Hotel Dashboard

Housekeeping

Maintenance Management

Mobile Hotel Live Chat

Operations Outsourcing

Task Management

Finance & Payment

Accounting and Document

Payment Management

Reporting System

Booking Balance

Digital Cash Book

Revenue Management

Room Rates

Service Management

Guest Relations

Guest Management

Booking Request, Offer

Self Check-In

Guest Communications

Communication Automation

Digital Marketing

Hotel Website Development

Destination Management

Deal, Package Composer

Ready to get started?

Start free Book a demo