Grow sales by increasing guest satisfaction
Hotel Management Software
Proven solutions for hospitality facilities - target group specific
from 1 room properties to large hotel chains
Fast, powerful, secure - a reliable system for daily operations
No paid APIs - all products made by HotelFriend AG
Premium Concierge App for service ordering with instant payments
Responsive support, easy setup, staff training
Fair pricing with no hidden costs
All-in-one Hotel System
to Manage, Grow and Optimize your Business
Property Management System, Booking Button, and Channel Manager. A good start but is it really enough to thrive?
We offer a complete solution for hotel management paired with an Order Management System and a groundbreaking Concierge App aimed at improving guest in-hotel experience.
Satisfied customer drives revenue. So, let your guests order, pay, check-in, extend their stay, or communicate directly with your staff, and more. Contactless with their own smartphone. Show your guests you can make their stay a memorable one resulting in return, review and recommendation.
Proven software for all hospitality facilities
HotelFriend offers its clients a comprehensive, preconfigured, and ready for immediate use solution to exclusively manage all types of hospitality properties ranging from apartments, B&B’s, and small hotels to large hotel chains and their connected outlets (wellness/restaurants).
For your daily organizational tasky, optimized communication within your company, and to guarantee your guests the best possible stay. Offer out-of-the-box services for more efficiency and flexibility with our HotelFriend products. Provided by a single developer to support hoteliers in all of their day-to-day processes.
That’s how it works
Hotel Management Software offers full automation for your hotel with a user-friendly interface and comprehensive functionality which guarantees a quick and efficient guest experience:
A proper all-in-one platform built on years of expertise
Build your hotel’s solid foundation thanks to our expertise and profound knowledge of the hospitality sector.
Eliminate the uncertainty of tough times to achieve your goals and reach new heights.
Property Management System with Essential and Integrated Interfaces and Products
From managing your rooms and departments anytime, anywhere to online distribution, rate management, and more, your entire 360° ecosystem of hospitality.
- Multi-Property Management System with unlimited number of rates and room categories
- Order Management System with department & service management including digital orders with payments
- Guest Communications with automation option
- Maintenance Management module with chats, digital checklists, and notifications
- Statistics & Reports with statistical overviews and summary reports of all bookings, payments, cancellations, including guest reports and cleaning priority
Integrated Channel Manager with 200+ OTAs connection available
Manage online sales channels effectively, simultaneously, and see changes happen in real-time.
- Completely automated online sales processes integrated into the hotel software
- Single interface for all OTA channels including real-time communication
- Rate management with seasonal prices
- Real time quota synchronization
Direct Booking Tools & Services
Centralize all guest plans and desires within one platform, enhance website visitors to book directly, and prioritize extra selling within the reservation process.
- Commission-free direct booking via your own website
- Booking process individually adapted to your design
- Extensive arrangement and voucher management with online sales option
- Different payment methods with secured transactions
- Region & excursion destinations description in your Booking Button
- Automated and individually configurable emails
- Optimized for all mobile devices
Mobile App to make your guest’s experience even more extraordinary
From check-in and -out, service or food ordering to immediate payments and direct chat with the staff. Grow your sales by increasing guest satisfaction.
- Digital Pre-Check-In
- Contactless ordering and payment
- Direct guest chat & communication via messages
- Priority check-in & check-out with mobile phone
- Digital Guest Map
Contactless Room Opening
Your guests will be able to not only check-in and out, order services, and pay for them using their smartphones but also skip the front desk and access the room keyless with a mobile. With this new integration, contactless room opening will end the times of lost keys and play a crucial role in hygiene measures.
Need multifunctional HMS with a number of revenue-generating tools?
Start a free trial and enjoy all the benefits of the top-notch HMS
provided with professional support
Customer Relationship Management (CRM)
Optimize your hotel performance to provide the finest experience clients have never had before.
What you get with HotelFriend All-in-one Solution
Own booking button to get more direct online bookings with 0% commission
+ Save on OTAs: they charge between 15% and 30% fee per booking
+ Eliminate the hotel’s brand dilution as OTAs bid on hotels’ name in the Google SEO environment.
Own website with a booking button for direct bookings via your own online presence. Market your hotel business and avoid paying OTAs commission.
Online sales from all over the Internet
200+ OTAs in one system, including Booking.com, Airbnb, HRS Das - Hotelportal, Expedia, and more.
Sales channels (OTAs) are controlled automatically by the integrated channel manager - overbooking and errors are eliminated.
Cloud-based hotel software
+ Manage your hotel on the go with 24*7 access
+ No expensive software updates and license fees
+ Real-time monitoring
+ Increased security and productivity
Entrepreneurs and employees can work decentralized and remotely from their own devices.
Service orders via the app
+ Increase your hotel’s profit
+ Make it easier to know and order your services
+ Earn even more with deals promotion
Let your guests order meals, drinks, or services and paid contactless by using their own mobile devices - all from a single source!
One provider, one contact, one product
+ Servers in Germany
+ All in-house: no paid APIs and updates
+ Cross-platform compatibility
German product with German support, professional, and always available.
Constantly developing software
+ 10+ product updates and releases annualy since 2017
+ All updates are always free
+ Software is adapted to new industry realities
We covered everything you need to maximize the smooth experience of using HotelFriend.
HotelFriend 2021 Product Development Roadmap
- Cash Books
- TSE cash register
- Door locking system (partner Salto KS)
- Spa & Wellness, MICE module
- Multi-property Booking Engine (apartments + chains)
- Automation for serviced apartments (automated guest care from booking to check-out)
- Revenue Management System
- Concierge App White-label
- Connection of cash register software (partner Eucasoft)
- Open API marketplace
- Digital Marketing
Extended Upselling via CRM (mails, automated guest communication)
Customer about the product
Software lives from its users. Progressive, future-oriented solutions arise from ever new requirements that come up in practice.
We save fees of several thousand euros per year and I would say we also save significantly more working time with the product - I would say almost up to 70% compared to how it used to be.
HotelFriend is a global IT company and provider of business software with offices across Europe.
The company specializes in R & D in the travel and hospitality sectors, cloud computing, e-commerce, CRM, ERP, and the development of mobile and desktop apps.
On the other hand, if you make a manual booking, you will obviously be responsible to introduce that information.
Finance & Payment
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