NEXT GENERATION OF HOTEL STAY

Smart hotel management software improving guest in-hotel experience

What extra value HotelFriend can offer:

All tools from one company
State-of-the-art features
Premium Service Order app with instant payments
Integrated Channel Manager
Own Booking Button
Customer Relationship Management (CRM)
Transparent pricing with no extra costs

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Hotel Management Software, Booking Button, and Channel Manager. But is it really enough?

The modern hotel is a complex system with countless elements and processes to be handled and controlled every day. Fast, powerful, secure - our cloud-based software is exactly what it takes to keep up with the latest hospitality trends, be better than other hotels and thrive financially.

We offer a 360° hotel ecosystem - from online distribution to reputation management, including a branded website, SEO and marketing services.

Your revenue will grow, guests will leave the hotel happy, come back and recommend it, employees are more organized and stress-free.

What kind of property do you manage?

HotelFriend offers its clients a comprehensive, preconfigured, and ready for immediate use solution to exclusively manage all types of properties ranging from small hotels and B&B to large hotels, apartments, and restaurants.

Whether it is the initial idea to adopt and maintain tailor-made software or to provide out-of-the-box services in the hotel industry, made by a single developer, HotelFriend products have the power and flexibility to help hoteliers throughout all the processes.

How does it work

Old processes in a new way

guest can extend

hotel can manage

Real-time operations

guest can check in

hotel can manage

Seamless guest experience with online orders

guest can order

hotel can manage

Intuitive revenue stream management

guest can request

hotel can manage

Want to become your guest's favorite hotel? Let us show how HotelFriend can help your hotel to be on the top.

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Hotel Management Software

Manage your rooms and departments in a cloud Hotel Management System.

Cloud PMS

The only software your hotel needs to manage and control operations. Anywhere. Anytime.

Front Desk

Empower your hotel with easy-to-use intuitive cloud technology. Manage your reservations, services rates, taxes, reports check ins/check outs at ease.

Hotel Dashboard

Easy analysis, comparison, and making business forecasts. Get the most important data from your hotel business presented in a simple, clear, and flexible way.

Housekeeping

Make your housekeeping more streamlined and regularized. Your staff can set the room status, and the employee in charge will immediately know which rooms need to be cleaned.

Department Management

All the departments at your hotel are in full view with our hotel management software. Manage and connect units in a real-time mode.

Direct Chat

An effective tool for direct and instant chats with your hotel guests. Boost sales and win client loyalty with our Real-time Messaging module.

Finances & Payments

Hotel Accounting can be easy with HotelFriend Payment Gateway. Receive payments instantly, process them, and make refunds in several clicks.

Analytics & Reporting

Indispensable module for any hotel to perform better. Clear and concise visualization of your key indicators.

Direct Booking Tools

Grow your hotel with the instruments to focus on what really matters.

Booking Engine

Just one button changes the strategy of your business. Sell rooms and services directly from your website.

HotelFriend Marketplace

Shine on a new platform among top offers. Your hotel deals can appear with the "Exclusive offer" badge.

Hotel Website Development

Get an intuitive, ready-to-use website with all necessary features like booking button, thought-out structure, elegant design, and compliance with mobile devices.

Digital Marketing

Boost the popularity of the city or region where your hotel is located through content about local attractions, activities, dishes, and other highlights of the area.

Wondering how Booking Engine will look like on your website? Try the new HotelFriend Booking Button now

Check it out

Channel Management

Smart price and occupancy management on all channels with minimum efforts.

Central Reservation System

Take advantage of both direct reservations and those from all existing sales channels. Rate and availability updates are instantly made on every connected online distribution platform.

Integrated Channel Manager

Seamless integration of Channel Manager to synchronize with all the major OTAs eliminates the risk of overbooking.

Flexible Room Rates

Adjust your hotelˆs pricing strategy, cancellation policy or sales restrictions. Change room rates according to room types and meal plans, seasons or even weekdays, sources of booking and type of guests. All in one place, in real-time.

Want to provide your guest with exceptional in-hotel experience? Get your free trial for a complete tour of our cloud hotel software.

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Concierge App

Concierge App gives your guests everything they want in their smartphone - from a cup of tea to SPA or a concert ticket.

Guestbook

Create, edit, and improve your hotel basic info easily. Keep up with hospitality trends and become a powerful competitor.

Fast Check-In

Stay mobile with our hotel check-in software. Simply meet your guests and check them in automatically without the reception desk procedure and a long queue.

Guest Service Orders

Let your guests book services via smartphone, indicate time, date, and specific requests. Create, manage, and delete orders online.

Mobile POS

Payments for hotel services without registration from any mobile device with a QR code. Get time economy and guest loyalty, deliver the first-class quality.

Customer Relationship Management (CRM)

Optimize your hotel performance to provide the finest experience clients have never had before.

Guest Management

Keep track of your guests and save all the necessary information, including personal and passport data, contacts, social media profiles and more.

Booking Offers

Process reservation requests and create booking offers within minutes. Interact with people who want to book your rooms in a more convenient and faster way.

Vouchers

Make your hotel stays more attractive with travel vouchers that can be redeemed at any time. Discounts sell! It is also a great gift idea.

Packages & Arrangements

Unique deal constructor, which helps hotel to sell all services and rooms online by creating special travel packages for the guests.

Manage. Grow. Optimize. Upsell. Provide new level of in-hotel experience.

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HotelFriend Features

Hotel Management

Front-Desk

Department Management

Maintenance Management

Mobile Hotel Live Chat

Operations Outsourcing

Finance & Payment

Accounting and Document

Revenue Management

Guest Relations

Booking Request, Offer

Self Check-In

Guest Communications

Communication Automation

Digital Marketing

Hotel Website Development

Destination Management

Deal, Package Composer

HotelFriend F.A.Q.

I got access to the system but can’t work in it because the account needs to be configured for our accommodation. How to start the settings?

If you have chosen a product for managing the rooms of the accommodation, you need to configure basic information, set up Room Types and Rooms as well as Room Rate. Once you have set up the information, you can work in the system.

I am trying to add rooms, but the system notifies that the limit has been reached. What should I do?

This means that you have exceeded the limit of rooms indicated in the chosen product and tariff plan. Please contact Support, they will check the information and, upon your request, increase the limit of rooms.

How can I create a reservation for a company? Is it possible to automatically import the reservation list into the system?

To create a reservation for a company, you should enter the company data in the Guests module in the Company tab. Once you have saved the company data, you should move on to the booking method convenient for you. In the guest type, drag and drop the Company Guest and the company from the drop-down list. The reservation creation process is similar.

Can I use the same tariff plan for several channels?

Yes, you can. When editing the Room Rate in the Source field, pull up the sources where you need to place this tariff plan. In case you need to display the tariff plan on any OTA system, you should select Channel Manager.

How do I synchronize my OTA systems with HotelFriend?

If your tariff plan includes the Channel Manager module, contact your account manager or write to Support. HotelFriend staff will help you synchronize and, prior to it, check if your account is prepared for the synchronization process.

How can I accept payments and keep information in the system? Can I specify a deferred payment?

You can connect the Stripe payment system, as HotelFriend provides integration with it. Once you have connected the payment system, you can enter the guest's credit card information into the reservation card. Sure, by observing all security and confidentiality conditions, these cards will be tokenized. Besides, when receiving payment from a guest through the Stripe system, the information in the reservation card will be displayed automatically. You can also connect a POS terminal and add payments to the system as soon as you accept payment by credit card. If you accept payment in cash, you should add a payment to the system using the Add Payment function.

I made a refund, but the status of the account is displayed as “Paid”. What I'm doing wrong?

To make a refund on a specific account, you should use the action menu, which is opposite the account. If a payment has been made on the invoice, the “Refund” function will be displayed in the action menu opposite the invoice. The refund to the account is the same as a refund without indicating the account. After making a refund, the account status will be displayed “Canceled”, and the amount paid will be 0. Besides, the system generates a document confirming the return “Cancellation invoice” with the “Refunded” status.

Can I generate discounts?

You can sell additional services of the accommodation indicating the cost at a discount. To set up a discount for the service, follow the instructions. Besides, HotelFriend provides Deal Composer. With the Deals module, you can configure package offers that include accommodation + additional services at a bargain price. This module allows you to significantly increase sales, as guests learn more about the additional services of the hotel. You can sell package offers for both specific dates and uncertain dates as a Voucher.

Do I need to set up a separate account for Booking Button?

No, you just need to select the sections that you want to place on your site and the color palette of the buttons that will suit the site style of the accommodation. After you copy the code generated by the system and install it on your website, the information will be transferred to the website from the HotelFriend system. The Booking Engine module provides step-by-step instructions.

Can I create reminders in the system?

Yes, you can use the Maintenance module and create reminders for various tasks not only for you but also for colleagues. In addition, you can communicate with employees in the general chat.

Does HotelFriend provide limited system access based on employee position?

Yes, Hotelfriend provides the ability to create limited access for employees. For example, you like the Housekeeping module, but you do not want to provide full access to the system to your housekeepers. The accommodation administrator can create access for employees of the housekeeper positions. In this case, housekeepers will have access only to the housekeeping Maintenance module. Similarly, other departments can create limited access for employees.