Grow sales by increasing guest satisfaction

Hotel Management Software

Proven solutions for hospitality facilities - target group specific
from 1 room properties to large hotel chains

Fast, powerful, secure - a reliable system for daily operations

No paid APIs - all products made by HotelFriend AG

Premium Concierge App for service ordering with instant payments

Responsive support, easy setup, staff training

Fair pricing with no hidden costs

Get 30-day free trial

All-in-one Hotel System
to Manage, Grow and Optimize your Business

Property Management System, Booking Button, and Channel Manager. A good start but is it really enough to thrive?

We offer a complete solution for hotel management paired with an Order Management System and a groundbreaking Concierge App aimed at improving guest in-hotel experience.

Satisfied customer drives revenue. So, let your guests order, pay, check-in, extend their stay, or communicate directly with your staff, and more. Contactless with their own smartphone. Show your guests you can make their stay a memorable one resulting in return, review and recommendation.

Proven software for all hospitality facilities

HotelFriend offers its clients a comprehensive, preconfigured, and ready for immediate use solution to exclusively manage all types of hospitality properties ranging from apartments, B&B’s, and small hotels to large hotel chains and their connected outlets (wellness/restaurants).

For your daily organizational tasky, optimized communication within your company, and to guarantee your guests the best possible stay. Offer out-of-the-box services for more efficiency and flexibility with our HotelFriend products. Provided by a single developer to support hoteliers in all of their day-to-day processes.

Small & Medium Hotel

Large Hotel & Chain

Boutique Hotel

B & B, Apartment

Bar & Restaurant

That’s how it works

Hotel Management Software offers full automation for your hotel with a user-friendly interface and comprehensive functionality which guarantees a quick and efficient guest experience:

A proper all-in-one platform built on years of expertise

Build your hotel’s solid foundation thanks to our expertise and profound knowledge of the hospitality sector.

Eliminate the uncertainty of tough times to achieve your goals and reach new heights.

Property Management System with Essential and Integrated Interfaces and Products

From managing your rooms and departments anytime, anywhere to online distribution, rate management, and more, your entire 360° ecosystem of hospitality.

Multi-Property Management System with unlimited number of rates and room categories
Order Management System with department & service management including digital orders with payments
Guest Communications with automation option
Maintenance Management module with chats, digital checklists, and notifications
Statistics & Reports with statistical overviews and summary reports of all bookings, payments, cancellations, including guest reports and cleaning priority

Cloud PMS

The only software your hotel needs to efficiently manage and control operations. Anywhere. Anytime.

Front Desk

Empower your hotel with easy-to-use intuitive cloud technology. Manage your reservations, services rates, taxes, reports, check ins/check outs at ease.

Hotel Dashboard

Easy analysis, comparison, and making business forecasts. Get the most important data from your hotel business presented in a simple, clear, and flexible way.

Housekeeping

Make your housekeeping more streamlined and regularized. Your staff can set the room status, and the employee in charge will immediately know which rooms need to be cleaned.

Department Management

All the departments at your hotel are in full view with our hotel management software. Manage and connect units in a real-time mode.

Finances & Payments

Hotel Accounting can be easy with HotelFriend Payment Gateway. Receive payments instantly, process them, and make refunds in several clicks.

Integrated Channel Manager with 200+ OTAs connection available

Manage online sales channels effectively, simultaneously, and see changes happen in real-time.

Completely automated online sales processes integrated into the hotel software
Single interface for all OTA channels including real-time communication
Rate management with seasonal prices
Real time quota synchronization

Central Reservation System

Take advantage of both direct reservations and those from all existing sales channels. Rate and availability updates are instantly made on every connected online distribution platform.

Integrated Channel Manager

Seamless integration of the Channel Manager to synchronize with all the major OTAs eliminates the risk of overbooking.

Flexible Room Rates

Adjust your hotel’s pricing strategy, cancellation policy or sales restrictions. Change room rates according to room types and meal plans, seasons or even weekdays, sources of booking and type of guests. All in one place, in real-time.

Billing & Invoicing

Control transactions and issue invoices. Save time, simplify the workflow, create documents and reports, accept payments, access all the required data - it is the central point for managing all your accounting processes.

Direct Booking Tools & Services

Centralize all guest plans and desires within one platform, enhance website visitors to book directly, and prioritize extra selling within the reservation process.

Commission-free direct booking via your own website
Booking process individually adapted to your design
Extensive arrangement and voucher management with online sales option
Different payment methods with secured transactions
Region & excursion destinations description in your Booking Button
Automated and individually configurable emails
Optimized for all mobile devices

Booking Engine

Just one button changes the strategy of your business. Sell rooms and services directly from your website.

Marketplace listing

Shine on a young platform among top offers. Your hotel deals can appear with the "Exclusive offer" badge.

Hotel Website Development

Get an intuitive, ready-to-use website with all necessary features like booking button, thought-out structure, elegant design, and compliance with mobile devices.

Digital Marketing

Boost the popularity of the city or region where your hotel is located through content about local attractions, activities, dishes, and other highlights of the area.

Mobile App to make your guest’s experience even more extraordinary

From check-in and -out, service or food ordering to immediate payments and direct chat with the staff. Grow your sales by increasing guest satisfaction.

Digital Pre-Check-In
Contactless ordering and payment
Direct guest chat & communication via messages
Priority check-in & check-out with mobile phone
Digital Guest Map

Guestbook (digital guest directory)

Create, edit, and improve your hotel basic info easily. Keep up with hospitality trends and become a powerful competitor.

Fast Check-In

Stay mobile with our hotel check-in software. Simply meet your guests and check them in automatically without the reception desk procedure and a long queue.

Guest Service Orders

Let your guests book services via smartphone, indicate time, date, and specific requests. Create, manage, and delete orders online.

Mobile POS

Payments for hotel services without registration from any mobile device with a QR code. Get time economy and guest loyalty, deliver the first-class quality.

Need multifunctional HMS with a number of revenue-generating tools?

Start a free trial and enjoy all the benefits of the top-notch HMS
provided with professional support

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Customer Relationship Management (CRM)

Optimize your hotel performance to provide the finest experience clients have never had before.

Guest & Company Management

Keep track of your guests and save all the necessary information, including personal and passport data, contacts, social media profiles and more.

Booking Offers

Process reservation requests and create booking offers within minutes. Interact with people who want to book your rooms in a more convenient and faster way.

Vouchers

Make your hotel stays more attractive with travel vouchers that can be redeemed at any time. Discounts sell! It is also a great gift idea.

Packages & Arrangements

Combine hotel rooms with services into travel packages and special offers to increase occupancy and ancillary sales.

What you get with HotelFriend All-in-one Solution

Own booking button to get more direct online bookings with 0% commission

+ Save on OTAs: they charge between 15% and 30% fee per booking
+ Eliminate the hotel’s brand dilution as OTAs bid on hotels’ name in the Google SEO environment.

Own website with a booking button for direct bookings via your own online presence. Market your hotel business and avoid paying OTAs commission.

Online sales from all over the Internet

200+ OTAs in one system, including Booking.com, Airbnb, HRS Das - Hotelportal, Expedia, and more.

Sales channels (OTAs) are controlled automatically by the integrated channel manager - overbooking and errors are eliminated.

Cloud-based hotel software

+ Manage your hotel on the go with 24*7 access

+ No expensive software updates and license fees

+ Real-time monitoring

+ Increased security and productivity

Entrepreneurs and employees can work decentralized and remotely from their own devices.

Service orders via the app

+ Increase your hotel’s profit

+ Make it easier to know and order your services

+ Earn even more with deals promotion

Let your guests order meals, drinks, or services and paid contactless by using their own mobile devices - all from a single source!

One provider, one contact, one product

+ Servers in Germany

+ All in-house: no paid APIs and updates

+ Cross-platform compatibility

German product with German support, professional, and always available.

Constantly developing software

+ 10+ product updates and releases annualy since 2017

+ All updates are always free

+ Software is adapted to new industry realities

We covered everything you need to maximize the smooth experience of using HotelFriend.

Get a free trial

HotelFriend 2021 Product Development Roadmap

Q 1

Cash Books
TSE cash register
Door locking system (partner Salto KS)

Q 2

Spa & Wellness, MICE module
Multi-property Booking Engine (apartments + chains)
Automation for serviced apartments (automated guest care from booking to check-out)

Q 3

Revenue Management System
Concierge App White-label
Connection of cash register software (partner Eucasoft)

Q 4

Open API marketplace
Digital Marketing
Extended Upselling via CRM (mails, automated guest communication)

Check out the latest product updates

Waldhotel Am Ilsenstein (Ilsenburg/Harz)

Customer about the product

Software lives from its users. Progressive, future-oriented solutions arise from ever new requirements that come up in practice.

We save fees of several thousand euros per year and I would say we also save significantly more working time with the product - I would say almost up to 70% compared to how it used to be.

Waldhotel Am Ilsenstein (Ilsenburg/Harz)

Success Stories

HotelFriend AG

HotelFriend is a global IT company and provider of business software with offices across Europe.

The company specializes in R & D in the travel and hospitality sectors, cloud computing, e-commerce, CRM, ERP, and the development of mobile and desktop apps.

Berlin

headquarters

60+

products

450.000+

development hours

40+

countries

18+

departments

50+

employees

nationalities

250+

network of partners

Fair Pricing

F.A.Q.

What about HotelFriend's compliance with Germany's GoBD regulation?

Yes. There are many inexpensive products on the market that promise their customers to simplify hotel and restaurant management. When choosing the right system among all these options, you should make sure that it is the principles for electronic accounting (GoBD) compliant. Here is how to do it.

I got access to the system but can’t work in it because the account needs to be configured for our accommodation. How to start the settings?

If you have chosen a product for managing the rooms of the accommodation, you need to configure basic information, set up Room Types and Rooms as well as Room Rate. Once you have set up the information, you can work in the system.

The HotelFriend website has a description of the features, but my account does not have it. How can I add them?

You can subscribe by choosing a package that includes the features you are interested in. If you have any questions, you can contact our technical support team at support@hotelfriend.com.

I am trying to add rooms, but the system notifies that the limit has been reached. What should I do?

This means that you have exceeded the limit of rooms indicated in the chosen product and tariff plan. Please contact Support, they will check the information and, upon your request, increase the limit of rooms.

How can I create a reservation for a company? Is it possible to automatically import the reservation list into the system?

To create a reservation for a company, you should enter the company data in the Guests module in the Company tab. Once you have saved the company data, you should move on to the booking method convenient for you. In the guest type, drag and drop the Company Guest and the company from the drop-down list. The reservation creation process is similar.

Can I use the same tariff plan for several channels?

Yes, you can. When editing the Room Rate in the Source field, pull up the sources where you need to place this tariff plan. In case you need to display the tariff plan on any OTA system, you should select Channel Manager.

How do I synchronize my OTA systems with HotelFriend?

If your tariff plan includes the Channel Manager module, contact your account manager or write to Support. HotelFriend staff will help you synchronize and, prior to it, check if your account is prepared for the synchronization process.

How can I accept payments and keep information in the system? Can I specify a deferred payment?

You can connect the Stripe payment system, as HotelFriend provides integration with it. Once you have connected the payment system, you can enter the guest's credit card information into the reservation card. Sure, by observing all security and confidentiality conditions, these cards will be tokenized. Besides, when receiving payment from a guest through the Stripe system, the information in the reservation card will be displayed automatically. You can also connect a POS terminal and add payments to the system as soon as you accept payment by credit card. If you accept payment in cash, you should add a payment to the system using the Add Payment function.

I made a refund, but the status of the account is displayed as “Paid”. What I'm doing wrong?

To make a refund on a specific account, you should use the action menu, which is opposite the account. If a payment has been made on the invoice, the “Refund” function will be displayed in the action menu opposite the invoice. The refund to the account is the same as a refund without indicating the account. After making a refund, the account status will be displayed “Canceled”, and the amount paid will be 0. Besides, the system generates a document confirming the return “Cancellation invoice” with the “Refunded” status.

Can I generate discounts?

You can sell additional services of the accommodation indicating the cost at a discount. To set up a discount for the service, follow the instructions. Besides, HotelFriend provides Deal Composer. With the Deals module, you can configure package offers that include accommodation + additional services at a bargain price. This module allows you to significantly increase sales, as guests learn more about the additional services of the hotel. You can sell package offers for both specific dates and uncertain dates as a Voucher.

Do I need to set up a separate account for Booking Button?

No, you just need to select the sections that you want to place on your site and the color palette of the buttons that will suit the site style of the accommodation. After you copy the code generated by the system and install it on your website, the information will be transferred to the website from the HotelFriend system. The Booking Engine module provides step-by-step instructions.

Can I create reminders in the system?

Yes, you can use the Maintenance module and create reminders for various tasks not only for you but also for colleagues. In addition, you can communicate with employees in the general chat.

Does HotelFriend provide limited system access based on employee position?

Yes, Hotelfriend provides the ability to create limited access for employees. For example, you like the Housekeeping module, but you do not want to provide full access to the system to your housekeepers. The accommodation administrator can create access for employees of the housekeeper positions. In this case, housekeepers will have access only to the housekeeping Maintenance module. Similarly, other departments can create limited access for employees.

HotelFriend Features

Hotel Management

Front-Desk

Department Management

Employee Management

Room Management

Hotel Dashboard

Housekeeping

Maintenance Management

Mobile Hotel Live Chat

Operations Outsourcing

Task Management

Finance & Payment

Accounting and Document

Payment Management

Reporting System

Booking Balance

Digital Cash Book

Revenue Management

Room Rates

Service Management

Guest Relations

Guest Management

Booking Request, Offer

Self Check-In

Guest Communications

Communication Automation