At HotelFriend, quality is more than a promise – it is the foundation of everything we do. Guided by technological excellence, internationally certified processes, and strong brand protection, we deliver solutions that are not only reliable today but also future-proof for the evolving hospitality industry.
The Three Pillars of the HotelFriend Group
At HotelFriend, our strength lies in the synergy of three specialized entities, seamlessly integrated to deliver excellence at every stage of the customer journey:
● HotelFriend AG The strategic backbone of our group and the registered trademark owner. As the guardian of our intellectual property and brand integrity, it ensures long-term trust and recognition in the global hospitality market.
● HotelFriend Service GmbH (Germany) A wholly owned subsidiary of the AG, dedicated to sales, implementation, and customer support. With ISO 9001 certification, it guarantees efficient processes, reliable service, and an unwavering focus on customer satisfaction.
● HotelFriend LLC (Ukraine) Another 100% subsidiary of the AG, serving as our innovation hub. With a team of around 80 highly skilled professionals and ISO 27001 certification, it drives software development and product updates while ensuring the highest standards of data security and information protection.
Together, these three pillars form a powerful foundation: brand and IP protection (AG), go-to-market excellence (Service GmbH), and cutting-edge R&D (LLC). This unique structure positions HotelFriend as a trusted partner for hotels worldwide, combining innovation, quality, and security in one integrated corporate group.
Certified Excellence
At HotelFriend, we don’t just promise quality and security – we prove it. Our commitment is reinforced by internationally recognized certifications and official brand protection:
● ISO 9001 (Quality Management) A seal of operational excellence. This certification demonstrates our dedication to efficient processes, continuous improvement, and delivering the highest level of customer satisfaction across all services.
● ISO/IEC 27001 (Information Security Management) A global benchmark for data protection. This certification ensures that sensitive hotel and guest data are handled with the utmost security, forming a cornerstone of our modern, cloud-based SaaS solutions.
● Registered Trademark (European Union) The HotelFriend brand is officially protected across all EU member states, underscoring our long-term commitment to trust, integrity, and recognition in the global hospitality market.
By combining quality, security, and brand integrity, HotelFriend provides a solid foundation for hotels to grow with confidence in a fast-changing digital world.
Our Promise
💡 With over €15 million invested in technology, 700+ hotel customers, and a 60% market share in the European river cruise industry, HotelFriend stands for innovation, reliability, and growth.
Our customers benefit from a centralized, cloud-native ERP platform that simplifies operations, boosts revenue, and enhances the guest experience.
HotelFriend is more than software – it’s a trusted partner for the future of hospitality.
