HotelFriend for Holiday Parks
Smart Tools for Simplifying Operations and Maximizing Guest Satisfaction.
Why Holiday Parks Need Smart Software from HotelFriend
Diverse accommodation types (lodges, pitches, tents, cottages)
On-site services and amenities (restaurants, entertainment, rentals)
Seasonal peaks and high guest turnover
Complex group and family bookings
Need for automation and guest self-service
What HotelFriend Offers
A flexible, cloud-based system that combines everything you need:
Property Management System
Booking Engine
Channel Manager
Mobile Concierge App
POS System
Revenue Management
Event & Activity Scheduling
Automated Payments
Self-Service Kiosk
Smart Door Lock Integration
Optimize the Guest Journey
From the moment of booking to post-departure, HotelFriend supports every step:
Pre-Arrival
Booking Engine: Seamless, mobile-friendly booking experience
Automated Emails: Pre-stay communication, upsell offers, check-in reminders
On-Site Stay
Mobile Concierge App:
- Digital check-in/out
- Service requests and communication
- Activity booking, F&B ordering, and notifications
POS System: Cashless purchases linked to guest profiles
Event Management: Guests register for shows, kids’ activities, etc.
Smart Door Locks: Automated access to accommodation units with keyless entry
Post-Stay
Automated Invoicing & Payments
CRM Follow-up
Manage Any Accommodation Type
PMS Features:
Centralized calendar for all unit types
Manage caravans, lodges, tents, and pitches with ease
Handle group bookings and family stays
Apply dynamic pricing and restrictions for peak periods
Role-based access for your team
Boost Direct Bookings & Visibility
Booking Engine & Channel Manager:
Direct reservations via your website
Custom packages (e.g., “Family Weekend Getaway”)
Sync availability and rates with OTAs like Booking.com & Airbnb
Reduce overbookings and manual entry
Smart Door Lock Integration
Keyless Entry for Guests
No need to collect keys at reception
Automatic Code Generation
Secure codes sent after digital check-in
Full Integration with PMS
Access valid only during reservation period
Supports Popular Lock Brands
Including remote door unlocking and audit trails
Perfect for Contactless Arrivals & Late Check-ins
Mobile Concierge App
Digital guest directory and local info
Real-time service requests
In-app ordering (e.g., breakfast baskets, rentals)
Multilingual and browser-based (no app download required)
Event & Activity Management
Schedule and promote on-site programs
Guests register via app or at check-in
Automate capacity tracking and reminders
Ideal for seasonal events, workshops, and entertainment
POS for On-Site Sales
Restaurant, shop, and rental transactions connected to guest accounts
Streamlined billing with full integration into final invoice
Daily reports and sales tracking
Revenue & Payment Automation
Manage dynamic pricing and seasonal rates
Automate deposits, payments, and invoice generation
Reduce administrative load and minimize payment delays
Self-Service Kiosk (Optional)
Touchscreen kiosk for check-in/out
Reduces reception queues
Fully integrated with PMS and door locks
Powerful Integrations for Maximum Efficiency
HotelFriend integrates seamlessly with leading systems to ensure smooth operations, automation, and an enhanced guest experience.
Compliance & Guest Registration:
- Fiskaly TSE License
- AVS Registration Form
- GoBD
- Efsta
- Financial Accounting Report (FIBU)
- Feratel
- DATEV
- Thales
Door Lock & Access Control Systems:
- Salto Pro Access Space SHIP (Card, PIN, Bluetooth, Mobile)
- Salto Pro Access Space (Card + PIN)
- Salto KS (Cloud-based access control system)
- Assa Abloy
- Dormakaba
- Nuki
- New door lock integrations coming in October 2025
Revenue Management & AI:
- Smartpricing
- Loxone (Automation & AI)
Guest Info & Entertainment:
- Zafiro TV
Point of Sale Systems:
- Vectron
- Gastronovi
- Korona
E-Commerce & Online Sales:
- Google Hotels
Trusted, Compliant & Supported
German fiscalization and data protection standards
Native German-speaking support team
Proven performance across the EU market
9+ years of experience in hospitality automation
