HotelFriend for Holiday Parks
Smart Tools for Simplifying Operations and Maximizing Guest Satisfaction.
Why Holiday Parks Need Smart Software from HotelFriend
Diverse accommodation types (lodges, pitches, tents, cottages)
On-site services and amenities (restaurants, entertainment, rentals)
Seasonal peaks and high guest turnover
Complex group and family bookings
Need for automation and guest self-service
What HotelFriend Offers
A flexible, cloud-based system that combines everything you need:
Property Management System
Booking Engine
Channel Manager
Mobile Concierge App
POS System
Revenue Management
Event & Activity Scheduling
Automated Payments
Self-Service Kiosk
Smart Door Lock Integration
Optimize the Guest Journey
From the moment of booking to post-departure, HotelFriend supports every step:
Pre-Arrival
Booking Engine: Seamless, mobile-friendly booking experience
Automated Emails: Pre-stay communication, upsell offers, check-in reminders
On-Site Stay
Mobile Concierge App:
- Digital check-in/out
- Service requests and communication
- Activity booking, F&B ordering, and notifications
POS System: Cashless purchases linked to guest profiles
Event Management: Guests register for shows, kids’ activities, etc.
Smart Door Locks: Automated access to accommodation units with keyless entry
Post-Stay
Automated Invoicing & Payments
CRM Follow-up
Manage Any Accommodation Type
PMS Features:
Centralized calendar for all unit types
Manage caravans, lodges, tents, and pitches with ease
Handle group bookings and family stays
Apply dynamic pricing and restrictions for peak periods
Role-based access for your team
Boost Direct Bookings & Visibility
Booking Engine & Channel Manager:
Direct reservations via your website
Custom packages (e.g., “Family Weekend Getaway”)
Sync availability and rates with OTAs like Booking.com & Airbnb
Reduce overbookings and manual entry
Smart Door Lock Integration
Keyless Entry for Guests
No need to collect keys at reception
Automatic Code Generation
Secure codes sent after digital check-in
Full Integration with PMS
Access valid only during reservation period
Supports Popular Lock Brands
Including remote door unlocking and audit trails
Perfect for Contactless Arrivals & Late Check-ins
Mobile Concierge App
Digital guest directory and local info
Real-time service requests
In-app ordering (e.g., breakfast baskets, rentals)
Multilingual and browser-based (no app download required)
Event & Activity Management
Schedule and promote on-site programs
Guests register via app or at check-in
Ensure Flawless Event Execution with Function Sheets
Automate capacity tracking and reminders
Ideal for seasonal events, workshops, and entertainment
POS for On-Site Sales
Restaurant, shop, and rental transactions connected to guest accounts
Streamlined billing with full integration into final invoice
Daily reports and sales tracking
Revenue & Payment Automation
Manage dynamic pricing and seasonal rates
Automate deposits, payments, and invoice generation
Reduce administrative load and minimize payment delays
Self-Service Kiosk (Optional)
Touchscreen kiosk for check-in/out
Reduces reception queues
Fully integrated with PMS and door locks
Trusted, Compliant & Supported
German fiscalization and data protection standards
Native German-speaking support team
Proven performance across the EU market
9+ years of experience in hospitality automation