You can export data from your old system and import it into the HotelFriend system by adjusting the necessary settings with the help of HotelFriend employees.

Of course, you can! We will help you to automate your daily operations and each step of the guest stay from arrival to check-out. Here is what we offer:

• - Arrive with HotelFriend: benefit from a classic check-in, a fast check-in, a contactless check-in via an app, a remote check-in via tablet, and offer your guests digital room keys;
• - Stay with HotelFriend: use the guest directory, upsell services, talk via chat in real-time, offer a custom app and assign guest statuses;
• - Manage business customers with HotelFriend: receive group bookings, set company rates, use Paymaster option, and manage rooms;
• - Work with HotelFriend: streamline the workflow of your housekeeping team, hotel departments, and benefit from room planning, tasks for services, and reports;
• - Depart with HotelFriend: manage your hotel accounting, payments, and introduce fast check-out;
• - Come back again with HotelFriend: increase guest retention with birthday emails, discounts, and action codes, as well as commission-free sales via the booking engine.

HotelFriend automates most hotel processes. Of course, there are a few actions that have to be taken manually but generally the system automates everything. For example, you may introduce the prices once and then the prices will be sent automatically to the channel manager, as well as to our channels. On the other hand, if you make a manual booking, you will obviously be responsible to introduce that information.

Yes, we will provide you with a set of tools that match your specific needs – whether you own a hotel, an aparthotel, or B&B. We will give you all the necessary instruments and grant a central interface to manage your property. Our integration partnerships ensure the highest degree of digitization (for example, Salto KS electronic door locks provider and Stripe payment processing solution). Thus, we guarantee an individual approach to the needs of our clients.

We work in accordance with the General Data Protection Regulation (GDPR), so your personal data and the data of your guests are reliably protected. In addition, the guest's credit card details will be encrypted to ensure that they are protected from any possible fraud. Guests will also be able to pay for any service using Apple Pay and Google Pay through the app if you link your Stripe account.

To get started with an app, you should first click on the Concierge module on the left side menu. In the main tab, fill in the data fields with the Wi-Fi name and password. If necessary, you can click on the “+” button and add the data of additional access points.

In the Fast check-in / check-out block, you can allow guests to make a fast check-in on their own by letting them submit their personal data, attach photos of the documents, and leave a signature in the app. To enable your guests to pay for orders, you need to turn on the online payment system in the PMS. Please, check out this help page for more detailed information.

Yes, it is! First, you need to specify the employee as a Representative in the employee settings. Further, in the Greetings section of the Email Templates settings, please, use the following expression in curly braces: {name} {last_name}.

We integrate with Stripe – a convenient payment system, which can securely receive and process payments online. Connecting Stripe to HotelFriend is a cinch, you just have to follow these instructions.