HotelFriend F.A.Q.
How do I create a Booking Offer?
You can create a Booking Offer in the same way as a regular booking. It can be created either in the Reservations module or in the Front Desk. Click on the Add Booking button, fill in all the fields with the required information, and tick the checkbox next to the Booking Offer category. After that, the guest will receive an email with all the necessary information.
Can I be sure that my hotel will not have overbookings due to this feature?
The absence of overbookings is guaranteed thanks to 2XML-synchronization, which ensures data accuracy across all booking channels. After you send a Booking Offer to a guest, the room will not be available for booking on the website and OTAs for three days or until the client declines the booking offer.
How much does it cost to connect this feature?
This feature is built into our PMS, so you don't have to pay extra money for it!
What can be sent as a Booking Offer?
As a Booking Offer, you can send both regular and discounted bookings, group bookings for corporate clients, as well as deals that include bookings.
What happens after 72h of sending a Booking Offer?
After receiving the Booking Offer, the client must either confirm or reject it within 3 days. If the client ignored the letter, the system will automatically delete the Booking Offer after 72 hours. After that, the hotelier can send the Booking Offer again.
Does HotelFriend integrate with other systems?
Yes, there are a number of systems with which HotelFriend supports integration. Also, HotelFriend staff helps to integrate and configure everything correctly. You just need to provide the necessary information.
Do you provide support?
Yes. If you have any questions or problems, you can always contact our support team via live chat or email at support@hotelfriend.com . Our employees will be happy to help you. Basic support is included in any package. Applications are processed within 24 hours on weekdays. To get weekend support, you can purchase a 24/7 support package.
How do I switch from my old system to HotelFriend?
You can export data from the current system and import it into the system, configure the necessary settings with the help of HotelFrind employees.