HotelFriend F.A.Q.
Can I view the information that guests submit through the mobile registration form?
Sure! Guests can fill out a registration form, upload a photo of their documents, and add a signature using the mobile app before arriving at the hotel. After they complete the mobile check-in process, all the personal details entered by the guests will be sent directly to the system. You can view all the guest information and documents in the Registration Forms tab in the Documents module, as well as in their guest card.
How do I tell that the guest has made a mobile check-in request?
You'll receive a system notification, and the reservation will be marked with a corresponding icon.
Is there an additional fee for the Self Check-In feature?
No, Mobile Check-In is one of the core features of our Concierge application. If you're subscribed to the "Grow" or "Enterprise" package, you won't need to pay extra for it.
Should guests visit the front desk if they've already checked in online?
Once a guest checks in through the Concierge app, the only thing they may need to do at the front desk is to pick up the keys. If the hotel uses a Salto, Dormakaba, or ASSA ABLOY smart locking system, guests can skip this step and use the Concierge app to open their room doors. However, there's no need for guests to repeat the check-in process at the front desk.
Is my guests' data, including their card numbers, secure?
Yes, definitely. We ensure data security through SSL encryption and compliance with the General Data Protection Regulation requirements.
What other features does the Concierge App offer?
Concierge App enables guests to make mobile check-in/out, extend their stay, contact staff via online chat, place orders, make purchases, and access valuable information about the hotel and its amenities.
Can you integrate third-party programs with HotelFriend PMS?
Yes, HotelFriend PMS supports integration with third-party tools, and our staff can assist you with the setup and configuration process. To view the available integration options, please visit this link .
Do you provide support?
Yes, we do. If you have any questions or issues, you can always send us a ticket right from your HotelFriend account or write to our support team at support@hotelfriend.com . Our customer care agents will be happy to help you. Mind that all applications are processed within 24 hours on weekdays.
How do I move the data from my old system to HotelFriend PMS?
Our customer care agents can assist you in transferring some of the most critical data to the HotelFriend PMS. Please note that a fee applies for this kind of system setup service.