HotelFriend F.A.Q.
Is it possible to track where my bookings are coming from using HotelFriend?
Yes, you can easily track your booking sources through the Guest Source widget on the dashboard. This provides a complete overview of your booking sources, allowing you to optimize your business strategy over time. You can receive reservations from both your website and OTAs, as the PMS is a complete product that goes with both a Booking Engine and Channel Manager.
Is it possible to add orders to a reservation?
Yes, you can add orders to a reservation either through the Orders module or directly on the guest's booking card. Our detailed instructions on how to do this can be found here.
What payment gateway does HotelFriend support?
We support Stripe as our payment gateway, which allows you to conveniently receive and process online payments. To learn how to connect Stripe to your HotelFriend account, please refer to our step-by-step instructions here ..
Can I create a group reservation in HotelFriend?
Yes, you can create group reservations using modules such as Front Desk or Reservations , or by accessing the Groups tab in the Reservations module. For detailed instructions on how to create a group reservation, please refer to this link .
Is it possible to process refunds through the system?
Absolutely! With HotelFriend PMS, you can easily issue refunds. Just head over to the "Accounting" module, click on the three dots next to the invoice record, and select "Refund". You can issue a full or partial refund as needed. Alternatively, you can also process refunds directly from the reservation card.
Is it possible to create promo codes?
Yes, you can easily set up promo codes for your guests in the Companies tab of the Guests module. Simply open the company card and enter the desired code in the “Promo code for Booking Engine” field. For a step-by-step guide on how to set up promo codes, please refer to this link .
How do I move the data from my old system to HotelFriend PMS?
Our customer care agents can assist you in transferring some of the most critical data to the HotelFriend PMS. Please note that a fee applies for this kind of system setup service.
Do you provide support?
Yes, we do. If you have any questions or issues, you can always send us a ticket right from your HotelFriend account or write to our support team at support@hotelfriend.com. Our customer care agents will be happy to help you. Mind that all applications are processed within 24 hours on weekdays.
Do you provide training?
Yes, we provide training sessions upon request. Please contact our support team to schedule a training session. Note that a fee applies for this kind of service.