HotelFriend F.A.Q.
What kinds of vessels can I manage with this system?
Our system can help you manage cruise ships, yachts, or ferries. The main modules of the solution have been designed specifically for cruise ship management. Here, you can check in passengers, enter all cruise details, create manifests for customs and receive payments for services. However, if your vessel requires some other special features, our team can develop them for you.
How long does it take to install this system?
It depends on the complexity of your operations and the size of your fleet. Basically, installing the system on your ships takes from three hours up to a week.
Can I transfer data from the systems that I used before?
Yes, transferring all the necessary data from other systems to HotelFriend is quick and painless. You can do this either by importing files or by uploading everything to the cloud.
What if something goes wrong?
HotelFriend is an ISO-certified company, so we conduct lots of tests before delivering software to the end client. This meticulous approach guarantees quality and continuity of workflow. In addition, our support team is always in touch, so you can get help and technical services at any time.
Does this solution really work well both online and offline?
Yes, indeed! The Ship Management System can work both with and without an Internet connection. For the program to run smoothly in any situation, we will set up local servers right on your vessel. When the ship reaches the Wi-Fi access, all information from the local system will be automatically synchronized with the cloud system that your head office team uses.
Does your program support any passport swipers?
We enable guest data input via the Thales passport swiper. Thanks to this integration, administrators can create and fill a new guest card automatically, without any manual data input.