HotelFriend F.A.Q.
I want to add a new department to the system. How can I do this?
If you need to add a new department to the system, please go to the settings and click the Add department button. After that, you will need to specify the name of the department. To translate it into other languages, click Translate to all and check whether the translation is correct.
In the fields below, you can specify the working hours of departments, set the Changeover time, and activate the Delivery option. For more details, please, check out this help page.
What should I do to set the working hours for departments?
To set the working hours for departments, you need to edit the information in the "open from" and "closed at" columns in settings.
The specified work schedule of the department can be applied for each day of the week by clicking on the button under the "all days" column, or on each day of the week separately, by clicking on the button under the "Status" column. When activated, the button color will change to green.
I want to check the department statistics for a certain period. What should I do?
On the Dashboard, you can check the department statistics for the current day, week, and month by clicking the corresponding buttons. In the Department statistics section, you will see the name of the department, the number of ordered services, and the total sum of your earnings. If you need more information, please, check out this video tutorial.
Is it possible to create task reminders in the system?
Yes, you can use the Maintenance module and create reminders for various tasks not only for you but also for colleagues. In addition, you can communicate with employees in the general chat.
Can I generate discounts?
You can sell additional services of the accommodation indicating the cost at a discount. To set up a discount for the service, please, follow these instructions .
Besides, HotelFriend has a convenient Deal Composer. With the Deals module , you can customize package offers that include accommodation + additional services at an attractive price. This module allows you to significantly increase sales, as guests learn more about the additional services of the hotel. You can sell package offers for both specific dates and uncertain dates as a Voucher.
Does HotelFriend provide limited system access based on employee position?
Yes, Hotelfriend provides the ability to create limited access for employees. For example, you choose the Housekeeping module, but you do not want to provide full access to the system to your housekeepers. The administrator can create special access for employees of the housekeeping department. In this case, housekeepers will have access only to the housekeeping module. Similarly, other departments can create limited access for employees.