HotelFriend F.A.Q.
How do I assign specific roles to employees?
To select the role (Hotel Admin, Department, Reception, Housekeeper), you should go to "Employees", click the "Add user" button in the upper right corner, fill in the details like last name, first name, e-mail, phone, and then choose the role in the field "User permission" from the drop-down list.
How to add a new employee to the system?
You can easily add, edit, and delete the data of an employee by going to the “Employees" section in the "Settings" and using the menu located on the right next to the appropriate employee. For more details, please follow the link .
Do employees receive notifications about new orders from their department?
Yes. Department employees have access to the modules that are required for order management, including options for sending and receiving notifications.
Can a housekeeper change the cleaning status?
Yes. Housekeepers can only change the cleaning status of the room. The rest of the functions are not available to them.
Can receptionists create access to the system for their colleagues?
No. Only the hotel admin can initially create access, add a user role, change the permissions, etc. Employees can access modules and perform the actions they need to do their jobs. For more details regarding employees’ roles, please follow the link .
Can a receptionist make changes to orders for additional guest services?
No. The receptionist can make changes regarding the booking itself.
Can a wellness employee change the number of nights in a booking?
No. The department employees can only make changes regarding the orders of the corresponding department.