HotelFriend F.A.Q.
Who is this pilot for?
It's designed for hotel groups operating 10 or more properties. We work with one nominated property during the trial — typically a mid-size or flagship location that represents your group's typical operations.
Do I need to sign anything before we start?
No contract, no billing agreement, nothing. The only thing we ask for upfront is a short compatibility check to confirm your current stack integrates cleanly with HotelFriend.
What happens to our existing reservations and data?
We import them. Room types, rate plans, guest profiles, existing bookings — your nominated property goes live with real data, not placeholder content. Nothing gets lost or left behind.
How disruptive is the switch for our staff?
Less than you'd expect. Week one is dedicated entirely to setup and training before your team goes live. Our onboarding specialists work around your shifts, not the other way around.
What if something goes wrong mid-trial?
You'll have direct access to a HotelFriend team member throughout all four weeks — not a ticketing system. On-site support is available during the live operation phase if needed.
Are our OTA connections affected?
No. We connect your channel manager to Booking.com, Expedia, and your direct booking engine as part of the setup week. Your rates and availability sync in real time from day one of live operation.
What do we get at the end of the 30 days?
A comprehensive PDF report covering seven tracked dimensions — check-in/check-out times, direct vs. OTA bookings, overbookings, report generation speed, event management efficiency, upsell capture rate, and an optional staff satisfaction survey. It's a data-driven record of exactly how the system performed in your environment.
What happens to our data after the trial?
If you choose not to continue, all your data is delivered back to you and permanently deleted from our systems within 72 hours of day 30. No retention, no conditions.
Is there a sales call before we start?
Not until we've confirmed your setup is technically compatible. We don't book calls to pitch — only to plan.
What if we want to continue after 30 days?
We'll put together a proposal based on your actual group size and needs. No pressure, and no auto-renewal catches — the decision is entirely yours, made with the data from the trial in hand.