No — you follow the review link, and HotelTechReport walks you through the form directly. No sign-up required.

Either. Both links go to the same HotelFriend review form; pick whichever language you're more comfortable writing in.

They're two separate questions. The recommendation score (0–10) measures how likely you'd be to suggest HotelFriend to another hotelier — this is an NPS-style question. The star rating (1–5) is a straightforward satisfaction score, where 5 stars means an excellent experience and 1 means a poor one. You'll answer both.

HotelTechReport tailors the question flow based on whether you're a hotelier, consultant, or another type of user — that's also part of how they verify the review is coming from someone with genuine, relevant experience.

"Hotel Management Software" — it's listed as the only option for HotelFriend, so there's nothing to search for.

It gives context (like property size or type) so other hoteliers can judge whether a review is relevant to a property like theirs. You control whether this is shown publicly or hidden when you submit.

Only if you've had direct, personal experience purchasing or using it. Reviews based on someone else's experience, or written on another person's behalf, aren't allowed.

Yes — it's encouraged. Just make sure each review reflects that person's own perspective. Copying or closely mirroring a colleague's review isn't allowed.

Stick to your real service experience and be specific — mention things like customer support, how the product functions day-to-day, ease of use, or overall quality. Vague praise or complaints are less useful than concrete details.

Yes — accusatory or offensive language, anything violent or inappropriate, and personal links or promotional mentions of other companies will get flagged for edits or blocked from publishing.

No, you can keep your name and email private. HotelTechReport notes that making them visible is helpful, though — it lets HotelFriend follow up if there's ever a misunderstanding about a feature or a plan-specific setting.

You'll need to complete verification within 72 hours for the review to be approved and published. Skipping that step means it won't go live.

They have their own verification process with a few different frictionless options — worth checking their dedicated article on how verification works if you want the specifics before you start.

The guide you shared doesn't cover this directly — that's a good one to confirm with HotelTechReport or HotelFriend directly if it matters to you.