HotelFriend F.A.Q.
How to create an invoice?
Please go to the Accounting module and find the “Guest Invoices” tab to create an invoice. Here, you need to enter guest details, services, or items and select the payment type. For more detailed instructions, click here .
How can I accept payments and keep information in the system? Can I specify a deferred payment?
You can connect the Stripe payment system, as HotelFriend provides integration with it. Once you have connected the payment system, you can enter the guest's credit card information into the reservation card. Sure, by observing all security and confidentiality conditions, these cards will be tokenized. Besides, when receiving payment from a guest through the Stripe system, the information in the reservation card will be displayed automatically.
You can also connect a POS terminal and add payments to the system as soon as you accept payment by credit card. If you accept payment in cash, you should add a payment to the system using theAdd Payment function.
You can also connect a POS terminal and add payments to the system as soon as you accept payment by credit card. If you accept payment in cash, you should add a payment to the system using the
How to connect Stripe to the system?
Stripe is a convenient payment system, which can receive and process payments online. If Stripe is connected to the HotelFriend system, there is no need to enter the payment details manually – all data will be updated automatically. Here are detailed step-by-step instructions on how to connect Stripe to your PMS.
Can I make a payment into the system for an amount less than the amount of the guest's order? When I create an invoice payment, the total cost of the order is automatically displayed.
Yes, you can make a prepayment to the guest's balance. To do this, select the payment to the balance function when making a payment. When you make a payment on the invoice, the system will automatically calculate the amount that is already on the guest's balance, and there will be 2 fields in the payment (prepayment to the balance and payment on the invoice).
I accidentally added a payment to another guest. Is it possible to delete a payment?
In such situations, use the cashback function. For the completed payment, generate a refund and create a payment for your guest.
Does HotelFriend integrate with other systems?
Yes, there are a number of systems with which HotelFriend supports integration. Also, HotelFriend staff helps to integrate and configure everything correctly. You just need to provide the necessary information. You may request integration here .
Do you provide support?
Yes. If you have any questions or problems, you can always contact our support team via live chat or email at support@hotelfriend.com . Our employees will be happy to help you. Basic support is included in any package. Applications are processed within 24 hours on weekdays. To get weekend support, you can purchase a 24/7 support package.
How do I switch from my old system to HotelFriend?
You can export data from the current system and import it into the system, configure the necessary settings with the help of HotelFrind employees.