HotelFriend F.A.Q.
What kind of hotel marketing assistance do you provide?
Our "Grow" or "Enterprise" packages provide various tools that enable you to sell your rooms on over 200 OTAs through our Channel Manager, enhance your email marketing campaigns with automated emails, use analytics from our Dashboard to gain insights into your business's performance and receive online payments instantly. Additionally, we offer consulting services for an extra fee and can create a website for you upon request.
How do I move the data from my old system to HotelFriend PMS?
Our customer care agents can assist you in transferring some of the most critical data to the HotelFriend PMS. Please note that a fee applies for this kind of system setup service.
How do I start selling rooms on Booking.com, Expedia, HRS, and other OTAs?
If you're looking to sell your rooms on popular OTAs like Booking.com, Expedia, or HRS, the process is straightforward with HotelFriend's Channel Manager. This tool allows you to easily update rates and availability on multiple platforms. You can find basic steps on how to sell your rooms on any OTA using the Channel Manager by consulting this link .
How do I make a Booking Offer?
You can create a Booking Offer just like a regular booking, using either the Reservations module or the Front Desk. To get started, click "Add Booking," complete all the necessary fields with the required information, and set the status to "Booking Offer." Once you've done that, the guest will receive an email with all the relevant details.
What can be sent as a Booking Offer?
Booking Offers can include regular and discounted bookings, group bookings for corporate clients, as well as booking deals.
What happens if a Booking Offer is not confirmed or rejected within 72 hours?
Once you send a Booking Offer, the client has 72 hours to confirm or reject it. If the client doesn't respond to the email within that time, the system will automatically delete the Booking Offer. The hotelier can resend the offer if needed.
What type of data will be visible on the Dashboard?
The Dashboard gives hoteliers a comprehensive overview of essential data in one place. You can view critical metrics such as reservations, visitor purposes, occupancy, revenue, and department statistics. You'll be able to see which strategies work best for your property, enabling you to tailor your marketing campaigns based on these insights.
Can we show the first and last names of the person in charge of our property in automated emails?
Yes, it is possible to display the first and last names of the person in charge of your property in automated emails. First, you need to designate the employee as a "Representative" in Settings > Employees. Then, in Settings > Communication Settings > Email Templates, you can add their first and last names at the end of an email template. If you encounter any issues, please contact our support team at support@hotelfriend.com
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What payment system do you use for fast payments?
We use Stripe, a secure and user-friendly payment gateway that enables efficient online payment processing. Connecting Stripe to HotelFriend is easy – simply follow these instructions .